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Reviews of Pilgrim Hotel

3.5 out of 5
Pilgrim Hotel
Ross Road, Much Birch, Hereford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 130 reviews" "
Rating 8 - Good. 47 out of 130 reviews" "
Rating 6 - Okay. 10 out of 130 reviews" "
Rating 4 - Poor. 0 out of 130 reviews" "
Rating 2 - Terrible. 3 out of 130 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cathrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a quiet room and that’s what we got. Spacious room and bathroom. Very clean and comfortable The staff were very friendly and helpful. Nothing too much trouble Food was excellent for evening meal and breakfast So convenient to have good food in the hotel so we didn’t have to go out again. Fast as tic countryside views Ample parking Definitely stay here again
Stayed 2 nights in Mar 2024

6/10 Okay

Martin, Market Drayton

Liked: Cleanliness, property conditions & facilities
Nicely decorated room.
Stayed 1 night in Mar 2024

8/10 Good

katherine

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gruffydd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were really friendly and accommodating - I needed a quiet room and the manager assured that - I love the old style feel of the hotel, with real keys rather than digital ones - also the cook was excellent and I dined in the evenings in ‘splendid isolation’. I was doing some academic work in the evenings there and I needed some photocopies done, which the receptionist did for no charge. The overall feeling of the hotel was very relaxed, and I loved coming back to my room after my days walking on Garway Hill
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spot on and nothing was too much trouble for the staff without any doubt I will stay again when I visit Hereford
Stayed 3 nights in Feb 2024

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Lukasz

Stayed 4 nights in Jan 2024

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Tim

An enjoyable stay
Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way excellence
Great rooms, great service, good food
Stayed 1 night in Dec 2023

10/10 Excellent

Talbot

Business traveller
Liked: Cleanliness, staff & service, room comfort
Convenience for Hereford and Ross on Wye.
Business overnight stay, nicely decorated main areas however the room I had is dated. The restaurant food and breakfast were excellent. Nice area out of town and quite with lovely views. Would stay again when visiting the area.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff,nice room good food
Stayed 1 night in Nov 2023

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the hotel were welcoming and helpful, there was a slight issue when we booked in as our family room had been given to someone else with a similar name, but they found us new ones without any fuss
Stayed 1 night in Nov 2023

8/10 Good

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable bed.
Stayed 1 night in Sep 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I visit the Pilgrim at least annually. The hotel is very good, the food is generally very good. It is a pleasant place to stay.
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A good place to stay
The staff were really friendly and helpful. Special mention for Trevor who went beyond the call of duty. Dinners were good. It is a nice place to stay.
Stayed 1 night in Sep 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something like my fifth visit to the Pilgrim. The food is good, the rooms are comfortable, the staff are friendly and approachable. Overall very good.
Stayed 2 nights in Sep 2023

8/10 Good

Alan, Burnaby

Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay with friendly staff
We were greeted with a very friendly welcome - I normally travel a lot for work and haven't been greeted with such friendliness at any hotel on a long time - its normally very formal and regimented so this was refreshing. The entire hotel was really clean and had so much character. The beds were comfortable and the room was spacious. Breakfast was lovely too.
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Iain

Travelled with partner
Liked: Staff & service
OK. Tries to be a good quality hotel but needs just a little more work to become excellent. Staff good and ample parking. No fridge in room, or other niceties like safe. Needs a refurb in a lot of areas, looks very dated, and room locks are old style US ones. Breakfast is expensive for what you get, very limited choice and hot food is served to you, not buffet style which I much perfer. No fruit and little choice of cereals, also coffee not nice from machine. Evening meal food is good, tasty and well cooked.
Stayed 2 nights in Aug 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice overnight stay
Stayed 1 night in Aug 2023

6/10 Okay

Marc

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a family wedding locally and immediate family member stayed here the night before they also accommodated a meal for 22 family members service was excellent Denise Steve & Family
Stayed 1 night in Aug 2023

8/10 Good

Anthony

Stayed 1 night in Aug 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a gorgeous location. Fab king room with views across the valley
Stayed 3 nights in Aug 2023

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Some food very good (risotto), some less good (burger - dry). Good breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice for a night but let down by noise
Fantastic service all round. Ate in the restaurant which was lovely. Good food, good atmosphere. The main thing that let it down was the sound insulation in the room. Literally heard conversations from the room below.
Stayed 1 night in Jul 2023

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service
Our room was looking rather tired, but I believe the hotel is in the process of refurbishing.
Stayed 1 night in Jul 2023

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stopped on the way home from Wales. We were in one of the recently refurbished rooms. Bed was really comfortable, staff really helped and food excellent. We will be back!
Stayed 1 night in Jul 2023

8/10 Good

Shirley

Liked: Cleanliness, staff & service, room comfort
Overall a good one night stay
Nice room and comfy bed although quite a climb to get in it. Good food. Toilet did not work properly.
Stayed 1 night in Jul 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the hotel for one night. It had everything we wanted for our stay. Food excellent . Staff helpful and friendly Location good. We was at the front of the hotel so found the traffic a bit noisy but i am a very light sleeper.
Stayed 1 night in Jul 2023

8/10 Good

Lubhaya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for work. Hotel contacted me to ask whether i wanted to book an evening meal which was very thoughtful. Check in was quick and easy. TV did not work in the room and room was changed quickly. Very polite and helpful staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Quiet situation, good car park, comfortable rooms and bar area.
Stayed 1 night in Jun 2023

8/10 Good

Morag

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A pleasant few days
A few days stay - comfortable beds pillows etc. Bathroom very dated but was told renovations planned. Friendly staff. Pleasant food.
Stayed 2 nights in Jun 2023

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A friendly and comfortable hotel. Beautiful grounds and views. Evening meal was lovely and service excellent.
Stayed 2 nights in Jun 2023

8/10 Good

GWYNETH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 1 night in Jun 2023

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth another visit.
We were very pleased with the Pilgrim Hotel. Room was a good size, clean, and comfortable bed. Bathroom clean and good shower. Breakfast was good and a there was a varied menu for evening meals. Staff very friendly and helpful.
Stayed 1 night in May 2023

8/10 Good

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities
My room had a four poster bed, quite a surprise, excellent evening meal , fabulous views.
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay. Friendly and helpful staff
Stayed 2 nights in May 2023

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Robbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Graham

Stayed 1 night in May 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023