Dear Greg,Thank you for taking the time to share your review of your recent stay with us. We appreciate your honest feedback, as it helps us improve the quality of our services and ensure all our guests have an exceptional experience.It is concerning to hear about the issues with the bathrobe and television in your room. Please accept our sincere apologies for the inconvenience this caused. We strive to maintain the highest standards of cleanliness and functionality in our accommodations, and we will address these matters promptly.We're pleased to hear that the staff were helpful and that you enjoyed the breakfast and facilities such as the pool, hot tub, and sauna. Your positive comments about these aspects of your stay are greatly appreciated.We value your business and hope you will consider staying with us again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager

Dear Lauren,Thank you for your heartwarming feedback, it truly warms our hearts to hear about your positive experience with us. We are glad that we were able to make you and your furry friend feel comfortable and welcome during your visits. Your loyalty as repeat customers means the world to us, and we look forward to welcoming you back again in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager

Dear Kay,Thank you for your feedback - it's wonderful to hear that you found the hotel clean, welcoming and with attentive staff providing excellent service. It's great to know that you enjoyed the spa as well! Your comments will be incredibly helpful as we continue to make improvements. If there is anything specific you would like us to address during renovations, feel free to let us know. Your support means a lot!Kind regards,Chris SwiftGuest Experience Manager

Dear Jane,Thank you for choosing to visit Slaley Hall, I am pleased to see you have given us four stars.Kind regards,Chris SwiftGuest Experience Manager

It's wonderful to hear about the great after-sales service provided by the receptionist following a disappointing evening meal. Customer service excellence is something we strive for, and it's heartening to know that our team is delivering on that promise. Thank you for taking the time to share your experience - feedback like this truly helps us to improve and provide even better service in the future.

Dear Ross,Thank you for choosing to stay at Slaley Hall, I am very sorry to see you have given us one star, I hope we have the opportunity to welcome you back in the future.Kind regards,Chris SwiftGuest Experience Manager

Dear Guest,Thank you for sharing your experience and providing us with valuable feedback. We appreciate your kind words about the beautiful surroundings, comfortable bedroom, and lounge areas. We apologise for the inconvenience you experienced during the check-in process, bar service, and breakfast queues. Rest assured, we take your feedback seriously and will address these concerns to improve our services in the future. Your feedback helps us to continually enhance our guest experience and we hope to have the opportunity to welcome you back again soon.Kind regards,Chris SwiftGuest Experience Manager

Dear Garin,Thank you for your feedback and I'm glad to hear that you had a lovely stay at our hotel. We greatly appreciate your observation about the leisure facilities and we apologise for any inconvenience caused by the capacity. Your comment about the room and bed comfort will also be taken into consideration as we strive to enhance our guests' experiences.We value your input regarding refurbishments in the rooms, and it's something that we are constantly reviewing to maintain consistency throughout our hotel. Your satisfaction is important to us, so rest assured that your feedback will be shared with the relevant teams.Once again, thank you for choosing our hotel and taking the time to share your thoughts. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager

Dear Robert,We're delighted to hear that you had an enjoyable breakfast!I hope we have the opportunity to welcome you back in the future.Kind regards,Chris SwiftGuest Experience Manager

Dear Guest,Thank you for sharing your experience at Slaley Hall. We greatly appreciate your kind remarks regarding the lovely ambiance, pleasant spa facilities, and the attentive staff. We are sorry to hear about the issue with the room temperature and not receiving all the inclusions despite asking. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything specific you'd like us to address or if you have any further suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon for an even better stay!Kind regards,Chris SwiftGuest Experience Manager

Dear Mark,I'm sorry to hear about your disappointing experience with the food and lack of spa treatment at the restaurant. We truly understand the importance of both delicious food and excellent service. We appreciate your feedback as it helps us identify areas for improvement. Rest assured, we will take your comments into consideration to enhance our offerings. Please do let us know if there's anything else we can assist you with.Kind regards,Chris SwiftGuest Experience Manager

Dear Michelle,We apologise for the disappointment you experienced during your stay. It is disheartening to hear that the food did not meet your expectations and that you were unable to enjoy the pool facilities due to high demand. We understand how important it is for a family stay to be enjoyable and we regret that your view was not ideal. Your feedback is valuable to us and we appreciate you sharing your thoughts. If there's anything else we can do to assist you or improve our services, please let us know.Kind regards,Chris SwiftGuest Experience Manager

Dear Kimberley,Thank you for choosing to stay at Slaley Hall, I am delighted to see you have given us five stars.Kind regards,Chris SwiftGuest Experience Manager

Dear Stephen,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback as it helps us improve our services. We apologise for the inconvenience you faced during check-in and the noise disturbance in the corridor. We understand that your dining experience was not up to par and will definitely address this issue with our team. Regarding breakfast, we'll make sure to work on providing a better variety of options and ensuring that meals are served at an appropriate temperature. Additionally, we apologise for any inconvenience caused by limited availability at the spa; we strive to provide optimal experiences for all our guests. Please know that your input is valuable to us, and we will take it on board while working towards enhancing our services in the future. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager

Dear Hazel,Thank you so much for sharing your wonderful experience with us! We're delighted to hear that everything from the pool, sauna, steam room, gym, and delicious food exceeded your expectations. Creating a warm and welcoming environment for both you and your furry friend is our top priority. Your kind words bring us great joy, and we hope to welcome you back for another fantastic stay in the future.Kind regards,Chris SwiftGuest Experience Manager

Dear Robert,Thank you for choosing to stay at Slaley Hall, I am delighted you have given us four stars.Kind regards,Chris SwiftGuest Experience Manager

Dear thomas,Thank you for choosing to stay at Slaley Hall, I am delighted you have given us four stars.Kind regards,Chris SwiftGuest Experience Manager

Dear Maria,Thank you so much for sharing your wonderful experience at Slaley Hall! We are thrilled to hear that you had a fantastic stay and enjoyed every aspect of it, from the spa area to the friendly and helpful staff. It's great to know that they were accommodating to your furry friend as well. We're glad that the breakfast options catered to your dietary needs, ensuring a satisfying start to your day. Your kind words mean a lot to us, and we would be delighted to welcome you back whenever you choose to return.Kind regards,Chris SwiftGuest Experience Manager

Dear Stephen,Thank you for choosing to stay at Slaley Hall, I am delighted you have given us five stars.Kind regards,Chris SwiftGuest Experience Manager

Dear Sharon,We apologise for the inconveniences you experienced during your stay. We understand how important it is to have a functioning jacuzzi and amenities available for a comfortable experience. Your feedback regarding the food and breakfast availability has been duly noted as well.We appreciate your willingness to give us another chance by booking a superior room and we are truly sorry that it did not meet your expectations. We take all guest feedback seriously and we will strive to improve in these areas to ensure a better experience for our future guests.If there's anything else you'd like to share or if there's any way we can make it up to you, please let us know. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.Kind regards,Chris SwiftGuest Experience Manager

Dear Stephen,Thank you so much for your lovely feedback! We're thrilled to hear that you had a pleasant experience at our hotel and found our staff to be helpful. Your recommendation means the world to us and we truly appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon!Kind regards,Chris SwiftGuest Experience Manager

Thank you for sharing your feedback and bringing these matters to our attention. We truly value your input as it helps us improve the overall experience for our guests. We apologise for any inconvenience caused by the lack of extra pillows and glasses in your room, as well as the noise disturbance from neighboring guests. Furthermore, we apologise for the broken coffee machine and absence of hot water during breakfast. Rest assured that we will address these issues to ensure they are rectified promptly. Your suggestion regarding the queue at checkout is duly noted and we will work on finding a solution to expedite this process in the future. We appreciate your understanding and hope that you will consider staying with us again in the future so we can provide you with an even better experience.

Dear Ian,Thank you for choosing to stay at Slaley Hall and providing us with five stars.Kind regards,Chris SwiftGuest Experience Manager

Dear SaraThank you so much for your lovely feedback! We truly appreciate your kind words about our staff and the overall experience at our establishment. It's always a pleasure to hear that our team members were able to provide exceptional service, making your stay enjoyable from start to finish. We take great pride in maintaining beautiful grounds and a stunning building for our guests to enjoy. Your appreciation means the world to us! If there's anything else we can do for you, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager

Dear John,Thank you so much for your kind words! We strive to maintain high standards and present our work in the best possible way. Your appreciation means a lot to us and motivates us to continue delivering a quality service. If there's anything we can do to further improve your experience, please don't hesitate to let us know. We're here to help!Kind regards,Chris SwiftGuest Experience Manager

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconveniences you faced during your stay. We understand how frustrating it can be when expectations are not met, and we deeply regret any shortcomings in our service.Rest assured, we have taken note of your feedback and will address these issues internally to ensure improvements in our processes. Your comments regarding the room readiness, spa access, cot provision, tea bags availability, restaurant seating, and food quality will be thoroughly reviewed by our team.We value your feedback as it helps us identify areas where we can enhance our services. We sincerely hope that you will give us another opportunity to provide you with a more enjoyable and seamless experience in the future. Please do not hesitate to reach out if there is anything else we can assist you with.

Thank you for bringing this to our attention. We truly value your feedback and we apologise for any inconvenience you experienced during your stay. We understand the importance of providing clear information and ensuring accessibility for all guests. Rest assured, we will address the issues you raised with our team to improve our services and facilities. Your input helps us enhance the overall experience for future guests, and we appreciate your understanding. If there is anything else we can assist you with, please do not hesitate to let us know.

Dear Ellie,Thank you for choosing to stay at Slaley Hall, I am delighted you have provided us with five stars.Kind regards,Chris SwiftGuest Experience Manager

Dear Glenys,Thank you for choosing to stay at Slaley Hall, I am pleased to see you have given us five stars.I hope we have the opportunity to welcome you back soon.Kind regards,Chris SwiftGuest Experience Manager

Thank you for bringing this to our attention. We truly value your feedback and we apologize for any inconvenience caused by the lack of staff in the Large Dining Room during breakfast. We understand that running out of different food options can be disappointing. Rest assured, we will address this issue and make every effort to ensure a better dining experience for our guests in the future. Your feedback helps us improve, and we appreciate your understanding.

Dear Alfie,Thank you for choosing to stay at Slaley Hall and providing us with five stars.Kind regards,Chris SwiftGuest Experience Manager

Thank you for sharing your feedback about your recent stay at the hotel. We truly appreciate your kind words about the hotel, its staff, and the beautiful rooms. We apologize for any inconvenience you experienced regarding accessibility issues with the spa. Your feedback is invaluable to us as we continuously strive to improve our facilities and services to ensure they are accessible to all guests. We will take your comments into consideration as we work towards making necessary improvements in this area. Thank you once again for choosing our hotel, and we hope to welcome you back in the future with an even better experience tailored to meet all of your needs.

Dear Dorothy,Thank you for choosing to stay at Slaley Hall and giving us four stars.Kind regards,Chris SwiftGuest Experience Manager

Dear Susanna,I'm sorry to hear about your disappointing experience with us. It sounds like there were several aspects that fell short of your expectations. We understand how important it is for a spa hotel to provide a luxurious and relaxing experience, and we apologise for any inconvenience caused by the lack of certain amenities such as robes in the rooms and plastic cups. Additionally, the requirement to pay 1 for locker usage and the absence of air conditioning in the gym are valid concerns that we will take into consideration.We appreciate you bringing these issues to our attention, as it allows us to identify areas for improvement. Please know that your feedback is invaluable to us, and we will address these matters with our team to ensure that future guests have a more enjoyable experience. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager

Thank you for your lovely comment! We're delighted to hear that you find the setting beautiful. We strive to create environments that are visually appealing and provide a sense of tranquillity. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

Thank you for sharing your wonderful experience at the hotel! We're thrilled to hear that you enjoyed the beautiful scenic location and had a refreshing morning swim in the pool before starting your day. It's our goal to provide a memorable and enjoyable stay for all our guests, and we're delighted that we could contribute to making your time with us special. We appreciate your kind feedback and hope to welcome you back again soon!

Dear Ian Geoffrey,Thank you for choosing to stay at Slaley Hall and providing us with four stars.Kind regards,Chris SwiftGuest Experience Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience.

Dear Bethan,Thank you for choosing to visit Slaley Hall, I am delighted to see you have given us five stars.Kind regards,Chris Swift,Guest Experience Manager

Dear Kevin,Thank you for choosing to stay at Slaley Hall, I am very happy to read you enjoyed your time with us, I will ensure your feedback is shared with all the teamI hope we have the opportunity to welcome you back in the future.Kind regards,Chris SwiftGuest Experience Manager