6/10 Okay
Kate T.
12 Jul 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in
Good potential but had a number of issues
While the unit has potential, is well stocked, and is located within nice resort grounds, we had issues from start to finish. We were emailed the wrong location to pick up our parking pass, then sent to another wrong location finding a closed down office, then sent to a third location where we had to wait for another 15 minutes for someone to come back with the pass. They were apologetic for the significant inconvenience. The AC broke on arrival, making for an uncomfortable few hours in the unit - they luckily resolved it by the time we returned for the evening. A hornets nest was on the porch outside, they removed it the following day. The worst part was discovering cockroaches in the unit; one very alive and crawling onto our belongings and another dead in the living room. As well, there was a huge spider lurking the unit. The activities process was confusing, the listing seems to suggest the activities are free every day but that’s not exactly true (we paid for pickleball but did receive complimentary bikes) - the listing and the activity booking platform could just provide better clarity, including the address for the court (20 min away!). It was nice to have the bikes delivered to where we were staying however. With better pest control and better, more clear and accurate communication end to end, this place could be a good vacation spot for a small family or two couples. We received a 50% refund for all the troubles.
Kate T.
Stayed 2 nights in Jul 2024