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关于帕尔梅托敦斯村庄酒店 的点评

3.5 out of 5
帕尔梅托敦斯村庄酒店
10 Trent Jones Lane, Hilton Head Island, SC

点评

8.6

超赞

10 分 - 超赞。13 条好评，共有 24 条点评" "
8 分 - 还可以。7 条好评，共有 24 条点评" "
6 分 - 一般。3 条好评，共有 24 条点评" "
4 分 - 很差。1 条好评，共有 24 条点评" "
2 分 - 糟糕。0 条好评，共有 24 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.8/10

服务设施

8.4/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Claire

满意：员工和服务，清洁度
The property was clean. It was in a great location and we did enjoy it. It would have been nice if the accommodation was more modern, the furniture was definitely dated and some newer items would go a long way!
2023 年 8 月入住 7 晚
The Hilton Head Accommodations Team 于 2023年09月11日 的回复
Greetings, Claire. Thank you for your feedback. We are glad that your overall stay was a good one. The Village does have a great location with proximity to beach, golf, tennis, pickleball, general store and more! We do realize that some items need to be upgraded and we try to continuously improve where we can. Thank you for staying with us and we hope to have the opportunity to host you again in the future!

6/10 一般

susan

与家人出行
满意：员工和服务
The strength of The Village is its excellent location to beach access and being located in Palmetto Dunes with Shelter Cove close by.) Units are old with old design. The nicest ones overlook the waterway. Studios are depressing and very close to each other. You are forced to keep curtains pulled to keep some privacy. Not the cleanest. Property is well maintained with gas grills and little children’s play area. Pleasant management.
2023 年 6 月入住 7 晚
The Hilton Head Accommodations Team 于 2023年07月7日 的回复
Greetings, Susan. Thank you for your feedback. We do agree that The Village is an excellent location. We are sorry to hear that you did not like the studios. The Village does have other unit types, studios with lofts, two-bedroom townhomes that may provide the privacy you seek. We hope to have an opportunity to host you again in the future.

6/10 一般

Dorina

与家人出行
不满意：客房舒适度，住宿条件和设施
Needs update!
Needs update! Outdated furniture sink and tub clogged. Noisy! I won’t stay here again
2022 年 7 月入住 7 晚
The Hilton Head Accommodations Team 于 2022年07月27日 的回复
Greetings, Dorian. Thank you for your feedback. We are sorry that your stay was not up to our standards. We continually try to do work and improvements to the villas. We will take a look to see regarding the sink and tub clogged as we typically address these items as soon as they are reported. As far as the noise, if you could expand on that, it would help us try to address in the future. If you would like to discuss further, please call us at The Village office. We do appreciate your feedback.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 7 晚
The Hilton Head Accommodations Team 于 2022年07月19日 的回复
Thank you for your feedback! It looks like you had an excellent stay at The Village at Palmetto Dunes. We hope to have the opportunity to host you in the future. Thank you again for staying at The Village at Palmetto Dunes!

10/10 超赞

Jeremy

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施
Property is great, 5 minute walk to the beach, a pool for the kids on the property, and staff was very nice and helpful.
2022 年 5 月入住 7 晚
The Hilton Head Accommodations Team 于 2022年06月15日 的回复
Thank you, Jeremy for staying with us at The Village of Palmetto Dunes. It is a great location and value for our guests. We are so glad you had a pleasant stay. We do hope to host you again in the future!

6/10 一般

Andrzej

与家人出行
满意：清洁度、员工和服务、服务设施
The furniture was in poor condition.
2022 年 3 月入住 7 晚
The Hilton Head Accommodations Team 于 2022年04月12日 的回复
Hi, Andrzej. Thank you for your feedback and will note it as we continue to make improvements. We hope that you enjoyed the location, its proximity to beach, golf, tennis, and other Village amenities. Thank you for visiting our beautiful island and we hope to have an opportunity to host you in the future.

8/10 还可以

Linda

与家人出行
满意：员工和服务，清洁度
Loved how close it is to the beach; just a 5 minute walk and the proximity to shopping and excursions. Didn’t like how wore out and dated the unit and furnishings were. Bed was very hard so didn’t get much sleep for a week, couch was wore out. However the unit had everything we needed for our stay.
2022 年 4 月入住 7 晚
The Hilton Head Accommodations Team 于 2022年04月11日 的回复
Thank you for your feedback, Linda. The Village does have a great location and overall we are glad that you had a good stay. We are always trying to improve the units to the best of our ability. Thank you for your feedback and we hope to have the opportunity to host you again in the future.

10/10 超赞

ROSALIND

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 3 月入住 7 晚
The Hilton Head Accommodations Team 于 2022年03月14日 的回复
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so glad you had a great stay. We look forward to hosting you in the future!

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2 thumbs up
Everything was great - beautiful location next to tennis, golf and few minute walk to the beach.
2022 年 3 月入住 7 晚
The Hilton Head Accommodations Team 于 2022年03月14日 的回复
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so happy that you had a wonderful stay. The Village does offer a great value and location. We hope we have the opportunity to host you again in the future!

10/10 超赞

Anne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely location and property
2022 年 2 月入住 4 晚
The Hilton Head Accommodations Team 于 2022年02月20日 的回复
Thank you for staying at The Village at Palmetto Dunes by Hilton Head Accommodations. We are so happy you had a pleasant stay. The Village at Palmetto Dunes is a great value with a perfect location. We hope to host you again in the future.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spacious, immaculate studio unit!
The studio unit was spacious and extremely clean. It provided us with exactly what we were looking for, a condo exactly the right size for a couple in a fantastic location. this was it!
2021 年 12 月入住 5 晚
Hilton Head Accommodations Team 于 2022年01月13日 的回复
Thank you for your feedback! We are so happy you had a great stay. The Village at Palmetto Dunes continues to be a great value with a fantastic location. We look forward to hosting you again in the future!

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location was excellent pricing reasonable for the location and time of year
2021 年 8 月入住 7 晚
The Hilton Head Accommodations Team 于 2021年08月19日 的回复
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so glad you had a pleasant stay. Our Village at Palmetto Dunes does offer a great value. People love the location and amenities. We hope we have an opportunity to host you again in the future.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved our stay
2021 年 7 月入住 7 晚
The Hilton Head Accommodations Team 于 2021年07月27日 的回复
Thank you for your feedback! We are so delighted that you loved your stay. We hope you have an opportunity to visit us again.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very conveniently located, only a very short walk to the beach.
2021 年 7 月入住 7 晚
The Hilton Head Accommodations Team 于 2021年07月22日 的回复
Thank you for staying with Hilton Head Accommodations at our Village at Palmetto Dunes location. It looks like you had a great stay. Thank you for your feedback, The Village does have a great location close to the beach, a great value. We hope we have the opportunity to host you again in the future!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 6 月入住 7 晚
The Hilton Head Accommodations Team 于 2021年07月22日 的回复
Thank you for staying with us at Hilton Head Accommodations at The Village at Palmetto Dunes. We appreciate your feedback and hope to host you again in the future!

10/10 超赞

Melissa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 7 晚
Hilton Head Accommodations Team 于 2021年04月13日 的回复
Hi, Melissa. Thank you for staying with us. We are so glad that you had a pleasant stay. We look forward to the opportunity to host you again in the future.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location! The property met our expectations and was nicely stocked. We will be back. Easy walk to beach and to the pool
2021 年 4 月入住 7 晚
Hilton Head Accommodations Team 于 2021年04月13日 的回复
Thank you for staying with us. We are glad you had a pleasant stay and the accommodations met your expectations. We look forward to welcoming you back soon!

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very clean and was not far from the ocean. However, it was advertised that there was a King bed in one room and 4 twin beds in a loft along with a queen sleeper sofa. We found that there was only 2 twin beds in a smaller bedroom. The manager of the property was very apologetic and tried to be as accommodating as possible, but said that the property was advertised incorrectly regarding the number of twin beds. However, if you only had 4 people staying, it would be perfect!
2021 年 3 月入住 7 晚
Hilton Head Accommodations Team 于 2021年04月13日 的回复
Good morning! Thank you for your understanding regarding the mistake that was discovered. We addressed as soon as we could. We hope that you had a pleasant stay with us, otherwise. We hope to get another opportunity to welcome you back again soon!

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Judy S，Hilton Head SC

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great but a little far for a walk to the beach

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
Hilton Head Island
Great location and peaceful! Easy walking distance to beach, bike and kayak rentals.

8/10 还可以

JN

满意：客房舒适度，清洁度
Resort lovely but administrative staff needs help
Resort was great but check in and check out was beyond difficult. We were told check in was 5 pm. When we got there there was no one to greet us. We called the number listed and were told to look at the lock box to get our check in packet. Where was the lock box we asked. At 10 Robert Trent Ave. Where is that we asked. No idea said the woman-I'm only covering. When we went to check out I couldn't find the check out time. Turned out it was 10AM. Called the hotel to ask for an extra hour or two. We were told the hotel didn't cover the property-we'd have to cal Expedia. When I called expedia, they6 said they'd have to ask the hotel. Hotel said no-guests were checking in that day. Seeing that there was almost no one staying there I don't believe that. Talk about a runaround.....

8/10 还可以

Michelle

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Spring Break Vacation
Due to airline problems we checked after normal business hours. We had a hard time finding someone who knew of our reservation. After two hours we finally located our arrival packet. It had the wrong car pass and the keys to our condo did not work. It was extremely frustrating.

4/10 很差

Shouldhaveknownbetter，Greenville, SC, USA

不满意：清洁度、员工和服务、客房舒适度
Avoid the VILLAGE at Palmetto Dunes
I booked two nights at the Village at Palmetto Dunes, knowing that it was an older property, but I had fond memories of vacations here as a child. To say the least, we were very disappointed. The kitchen had updated appliances and countertops and there were newer tvs, but the units looked otherwise exactly liked I remembered them being in 1985. The same bedspreads, drapes, carpet, furnishings, etc. When we first went into the townhome, lampshades were askew, there was a wrench and paperwork left in one of the bathrooms, etc. The townhome had a "musty" odor so bothersome that we went to CVS and spent $15 on scented candles to cover it. The first morning we woke up to find 3 dead huge cockroaches in the bathroom. There was a giant worm crawling in the bedroom and a couple of bugs on the den furniture. To top it off, the power went out inexplicably in the den, kitchen and one bathroom for the better part of one day. What they call a pool is barely big enough to be a hot tub. An old review I saw called it the "ghetto" of Palmetto Dunes. Unfortunately, I have to agree. I think these are all timeshares which they rent out nightly when they are not in use by timeshare owners. I'd be very upset if I were a timeshare owner and my money went to this. Oh, and for the wi-fi, you must sign in every single time with a password every time you use it and the signal is usually weak.