2 间酒吧/酒廊、池畔酒吧

关于卡拉维拉西贡酒店的点评

5 out of 5
卡拉维拉西贡酒店
19 - 23 Lam Son Square, District 1, Ho Chi Minh City

点评

9.2

非常棒

10 分 - 超赞。699 条好评,共有 1004 条点评" "
8 分 - 还可以。218 条好评,共有 1004 条点评" "
6 分 - 一般。45 条好评,共有 1004 条点评" "
4 分 - 很差。21 条好评,共有 1004 条点评" "
2 分 - 糟糕。21 条好评,共有 1004 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Yun Hsuan

满意:清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

4/10 很差

CHANG-LING

2023 年 10 月入住 2 晚

10/10 超赞

Ti Heng

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

8/10 还可以

MING FENG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
the location is super convenient, and the service of reception is the best. Only 2 things made this trip a little bit not that perfect. first one was the guests who stayed in the room 1609 talking loudly even after midnight. I could hear them clearly through the door between 2 rooms. Second one was the left side of the bed collapsed. otherwise this would be a perfect experience of staying.
2023 年 6 月入住 1 晚

10/10 超赞

LI WEI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚

10/10 超赞

Ka Chun

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 8 晚

10/10 超赞

kehsin

2023 年 2 月入住 1 晚

10/10 超赞

Hsin Ching

2022 年 12 月入住 1 晚

6/10 一般

真实旅客

商务旅客
满意:员工和服务,清洁度
Opera room too noise outside
2022 年 12 月入住 6 晚
Nhi Phan 于 2022年12月19日 的回复
Dear guest,Warm greetings from Caravelle Saigon!We are sincerely sorry for any inconvenience caused by the noise. Please be assured that your valuable comments have been taken on board and we will improve further on the Quality of our offerings.Caravelle Family is looking forward to welcoming you back soon! From the Heart of Saigon,Sincerely,Caravelle Family

10/10 超赞

LI WEI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚

10/10 超赞

Hau Man

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚

8/10 还可以

Hau Man

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Have to improve the sound proof of the connecting room
2022 年 9 月入住 2 晚
Nhi Phan 于 2022年11月7日 的回复
Dear Hau Man,At Caravelle Saigon, we are dedicated to create experiences our Guests Love. Reading your review, we have let you down so please accept my sincere apologize.Thank you for your constructive feedback on our room quality, it is a great opportunity for us to address on the issue and continue to bring great service to our guests.Caravelle Family looks forward to your next stay!From the Heart of Saigon,Sincerely,Caravelle Family

10/10 超赞

HSIENHAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
美好的體驗。
整體感受是美好的, 地點好、入住快捷、環境美觀雅緻、房間整潔、服務熱忱,而且冷氣夠冷、熱水夠熱、Wi-Fi訊號夠強~👍 鄰近咖啡公寓、中央大道、歌劇院、遊覽巴士、附近還有很多酒吧,步行5分鐘能到兩大購物中心,門口就有計程車、叫Grab也很方便,下次還會選擇這家飯店。
2022 年 7 月入住 3 晚

8/10 还可以

kehsin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
location
cant think of anywhere more convenient than here.
2022 年 7 月入住 1 晚

10/10 超赞

LI WEI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚

8/10 还可以

Anh Diem Phuong

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 3 晚
JPL 于 2022年03月9日 的回复
Dear Anh Diem Phuong, Many thanks for your recent stay at Caravelle Saigon. It was a pleasure having you as our guest, and hope that we will have the chance to welcoming you back in the future, Feel welcome to contacting us directly then, as we would be delighted to personally assist you designing your next journey, From the Heart of Saigon, Sincerely, Jean Philippe Lovotti General Manager

10/10 超赞

ChengYu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gooood
Very nice hotel
2021 年 4 月入住 1 晚

8/10 还可以

yaching

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 2 月入住 1 晚

10/10 超赞

yin ru

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
great Stay
Kind staffs , very comfortable room and great view. It’s the heart of Saigon, easy to achieve anywhere in HCMC .
2020 年 5 月入住 1 晚
Khoa 于 2020年05月5日 的回复
Dear yin ru, Warm greetings from Caravelle Saigon! Thank you for your kind comments on our newly renovated guest rooms, along with our central location and attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. We do look forward to receiving you again in the not too distant future. Kind Regards, From the Heart of Saigon, The Caravelle Team.

8/10 还可以

Ling Li

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 3 晚
Khoa 于 2020年01月31日 的回复
Dear Ling Li, Thank you for your positive ratings on Hotels.com. We are always delighted to learn from our guests and sincerely grateful for your show of appreciation – if there is any particular area or associate you wish to highlight please do let us know. We look forward to welcoming you back in the near future. From the Heart of Saigon, The Caravelle Team

6/10 一般

Bob,Hong Kong

团体旅客
满意:住宿条件和设施,服务设施
不满意:员工和服务
You really have to consider to pay such money for this so called 5 star hotel. 1 the reception didn’t well explain about the guest policy. In my two nights stays, I must confirm the name of guest at check in. You can’t do it on second day or anytime. Isn’t it not reasonable? Or next time I separate my bookings to fix this stupid problem? 2 the reception unreasonably kept my passport and visa at check in (I paid 4M deposit already). I called and got my passport back without the visa. And I called again and they arranged back to me. It was too careless right? 3 most top hotels put a notice about renovation or anything related in your room. No notice was received by me and they started renovating at 9am and you could not get asleep. Is it too difficult to notify your customers before? 4 a notice about DO NOT DISTURB placed at my room door to remind me that I could call for housekeeping anytime. It was nice, but the notice was full of ants surrounding. Management may overlook the hygiene problem. This was disappointing.
2019 年 12 月入住 2 晚
Khoa 于 2019年12月31日 的回复
Dear Bob, I would like to extend my sincere apologies for the unexpected issues you encountered. Alike other five star hotels in the city, we have to abide by local regulations on submitting information of our guests to local police department every single day. Because your safety is a matter of our concern, all accommodated guests are requested to register at check in for security control. We do not keep guests’ passports but return after scanning. Unfortunately I cannot elaborate on your comments in this case after checking with my team and CCTV system, no passport was seen to be kept. I would like to extend my sincere apologies for the unexpected noise issue. We finished the renovation at Opera Wing and do not expect the noise to continue much longer as that of Heritage Wing will be completed early next year. Next time please do not hesitate to contact our team for further support as we will be more than happy to accommodate your request. Our Executive Housekeeper also took note on the fumigation and will work with his team to further improve our service’s delivery. Wishing you continued safe travels over the Festive Seasons and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚
Khoa 于 2019年12月12日 的回复
Dear Valued Guest, Thank you for your positive ratings on Hotels.com. We are always delighted to learn from our guests and sincerely grateful for your show of appreciation – if there is any particular area or associate you wish to highlight please do let us know. We look forward to welcoming you back in the near future. From the Heart of Saigon, The Caravelle Team

8/10 还可以

真实旅客

2018 年 2 月入住 1 晚
Khoa 于 2019年11月22日 的回复
Dear Valued Guest, Thank you for your positive ratings on Expedia. We are always delighted to learn from our guests and sincerely grateful for your show of appreciation – if there is any particular area or associate you wish to highlight please do let us know. We look forward to welcoming you back in the near future. From the Heart of Saigon, The Caravelle Team

6/10 一般

SUSU

商务旅客
满意:服务设施,清洁度
不满意:住宿条件和设施
不滿意的是,我在Expedia 訂房是king size bed,check in 時員工說已經沒有king size bed,只有twin bed。原來5星級酒店都會有如此不善的安排,失望! 員工還回覆,雖然我選擇是king size bed,但最終都需要看當日入住情況。真好笑,如果是這樣,倒不如不要給客人選擇吧!我的想法是,因為房錢已經在網上全數付款,酒店不用埋會我要求的是什麼,反正酒店已經收款了。 滿意的是,酒店房間好的,整潔、寬敞、冷氣足夠。
2019 年 9 月入住 2 晚
Khoa 于 2019年10月7日 的回复
Dear Su Su, Thank you for your feedback. I would like to extend my sincere apologies for the unexpected inconveniences you experienced. For online travel agents like Expedia, Ctrip…type of bed will not be guaranteed but flexibly adjusted based on actual situation. Whilst we always strive to accommodate our guest’s request, in this situation unfortunately, all of our King bed room available at that time were completely sold out. Regarding the price, we are competitively priced against other 5 star competitors in the area. We look forward to welcoming you back in the near future. From the Heart of Saigon, Morgan Ulaganathan Director of Rooms

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The Hotel is refurbishing now. Hotel room size smaller then before. But, bath room is great. The register counter staffs is very polite and friendly too.
2019 年 8 月入住 2 晚
Khoa 于 2019年08月27日 的回复
Dear valued guest, Thank you for your kind comments on our bathroom and attentive service following your recent stay with us. I would like to extend my sincere apologies if our room size is not to your satisfaction. While our ongoing room renovation features new interior design along with new furniture and new facilities, the size of our rooms remains unchanged. I trust you had a pleasant time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are clean and big. Room service are excellent. Food is delicious. Spa is average but reasonable priced.
2018 年 8 月入住 3 晚
Khoa 于 2019年08月16日 的回复
Dear valued guest, Thank you for your kind comments on our comfortable and spacious room, along with our culinary offerings and attentive service following your recent stay with us. I trust you had a pleasant stay at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, The Caravelle Team

10/10 超赞

sau heung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 2 晚
Khoa 于 2019年06月19日 的回复
Dear sau heung, Thank you for your positive ratings on Hotels.com. We are always delighted to learn from our guests and sincerely grateful for your show of appreciation – if there is any particular area or associate you wish to highlight please do let us know. We look forward to welcoming you back in the near future. From the Heart of Saigon, The Caravelle Team

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 1 晚
Michael Robinson - General Manager 于 2018年08月17日 的回复
Dear Valued Guest, Thank you for your positive feedback on our attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, The Caravelle Team

8/10 还可以

MING FENG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
professional and friendly staff
Staff at the check-in counter were very friendly and professional. Room was not new but clean, and the bed was very comfortable. We got a free upgrade for the room. We could start to hear some renovation noises in the next morning around 8:30 am, but they did keep it minimized. Check-out process was also very fast. It was a great stay, and this motel would be our top pick when we stay in HCMC next time.
2018 年 8 月入住 1 晚
Michael Robinson - General Manager 于 2018年08月9日 的回复
Dear MING FENG, Thank you for your kind comments on our comfortable room and attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

Chen Kang

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location
Good location, clean, comfortable bed, nearby Benh Thanh Market
Michael Robinson 于 2018年05月9日 的回复
Dear Chen Kang, Thank you for your positive feedback on our central location and comfortable room following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
房間的隔音效果要加強
房間隔音效果差,旅客半夜12點還在大吼大叫道必須要打電話去投訴,雖然有安靜一下子,但還是繼續吵!
Michael Robinson 于 2018年04月23日 的回复
Dear Valued Guest, Thank you for your feedback following your recent stay with us. I would like to extend my sincere apologies for the unexpected issue you encountered. It is with great pleasure to share with you that we will be commencing a comprehensive room’s refurbishment project shortly, which will include better sound-proofing in our rooms, something to look forward on your next visit. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

AnnaJo

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
飯店每天客房清潔很乾淨,提供完善服務。有游泳池可使用,旁邊spa區可盥洗。員工很親切,房間外可看到河,床很舒服。
2018 年 4 月入住 3 晚
Michael Robinson 于 2018年04月23日 的回复
Dear AnnaJo, Thank you for your kind comments on our comfortable room and attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

MING

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 3 月入住 2 晚
Michael Robinson 于 2018年03月23日 的回复
Dear Ming, Thank you for your positive feedback on our attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

TSAI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Morgan Ulaganathan 于 2018年02月27日 的回复
Dear TSAI, Thank you for your positive feedback on our attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Morgan Ulaganathan Director of Rooms

8/10 还可以

chingyi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
環境優美,住宿舒適
2018 年 2 月入住 1 晚
Morgan Ulaganathan 于 2018年02月27日 的回复
Dear Chingyi, Thank you for your positive feedback on our comfortable room and attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Morgan Ulaganathan Director of Rooms

8/10 还可以

CHENGFA

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 1 月入住 2 晚
Morgan Ulaganathan 于 2018年02月27日 的回复
Dear CHENGFA, Thank you for your positive feedback on our attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Morgan Ulaganathan Director of Rooms

10/10 超赞

Lee

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel experience
Great breakfast and fitness center. Close to downtown and easy to access
2018 年 1 月入住 2 晚
Morgan Ulaganathan 于 2018年01月29日 的回复
Dear Lee, Thank you for your kind comments on our superb location, along with our sumptuous breakfast and Fitness center following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Morgan Ulaganathan Director of Rooms

8/10 还可以

SO FONG VICKY

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
5 star hotel GÒOD location
Good hotel
2018 年 1 月入住 2 晚
Michael Robinson 于 2018年01月22日 的回复
Dear SO FONG VICKY, Thank you for your positive feedback on our central location and attentive service following your recent stay with us. I trust you had an enjoyable time at the Caravelle. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

8/10 还可以

ming wah,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thanks Alexandra, the director of marketing, for arranging the 6 km riverside morning jogging and acting our guide. Her advice on the trip, restaurant and experience as a foreigner is worth taking.
2018 年 1 月入住 6 晚
Michael Robinson 于 2018年01月18日 的回复
Dear ming wah, Thank you for your positive feedback on the morning run with our Director of Sales & Marketing, Alexandra Hepworth. We are glad to hear you enjoyed our unique experience at the Caravelle and trust you had an enjoyable time with us. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

wei hoong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店位置
酒店位置非常好, 附近很多餐廳, 百貨公司. 新年除夕倒數活動就在附近, 十份方便.
2017 年 12 月入住 2 晚
Michael Robinson 于 2018年01月15日 的回复
Dear wei hoong, Thank you for your kind comments on our central location following your recent stay with us. I trust you had a memorable countdown at the walking street on New Year’s Eve. Wishing you continued safe travels and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 12 月入住 2 晚
Dear Valued Guest, Thank you for your positive feedback on our attentive service following your recent stay with us. We look forward to welcoming you back in the near future. From the Heart of Saigon, Michael Robinson General Manager

8/10 还可以

VICKY ,TAIWAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
交通便利 富有風情的五星飯店
離機場不遠,飯店很有特色,服務人員溫和親切。 建議晚上可至九樓的屋頂酒吧放鬆,現場演奏熱情,開放式空間選靠窗的位置可遠挑整個第一郡西貢風情的城市夜景。 地理位置非常的便利良好。周遭的設施很多。
2017 年 11 月入住 3 晚
Michael Robinson 于 2017年12月1日 的回复
Dear VICKY, Thank you for your positive review on our central location and attentive service following your recent stay with us. Our iconic rooftop Saigon Saigon Bar with its stunning view over the vibrant city by night is a great place to unwind in the evening atmosphere brought to you by our Resident Cuban Band – Living Cuba. It is also with great pleasure to share with you that we will be commencing a comprehensive room’s renovation project later next year, which will add a new flair into our iconic hotel, something to look forward on your next visit. We do look forward to the opportunity to welcome you back soon. From the Heart of Saigon, Michael Robinson General Manager

8/10 还可以

WK,香港

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
方便,鄰近其他名牌酒店
旺中帶靜,泳池和健身室很捧。因为鄰近食肆多,所以未有暇试吃早餐。房间阔落,床軟硬適中,有小攬枕抱入眠。行街方便!
2017 年 11 月入住 2 晚
Michael Robinson 于 2017年11月18日 的回复
Dear WK, Thank you for your positive feedback on our spacious room, central location along with our swimming pool following your recent stay with us. We look forward to welcoming you back in the near future. From the Heart of Saigon, Michael Robinson General Manager

8/10 还可以

Debby,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This is the second time we have been this hotel. The staffs are very nice. Very good service. However, it is a bit old decoration inside the rooms....
2017 年 10 月入住 3 晚
Michael Robinson 于 2017年11月1日 的回复
Dear Debby, Thank you for your positive feedback on our superb location and attentive service following your recent stay with us. It is with great pleasure to share with you that we will be commencing a comprehensive room’s renovation project earlier next year, which will include new room’s interior design and new facilities, something to look forward on your next visit. We look forward to welcoming you back in the near future. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff are very helpful. Great location, highly recommended.
2017 年 9 月入住 5 晚
Michael Robinson 于 2017年09月29日 的回复
Dear Valued Guest, Thank you for your positive feedback on our central location and attentive service following your recent stay with us. We look forward to welcoming you back in the near future. From the Heart of Saigon, Michael Robinson General Manager

10/10 超赞

Michael,Taiwan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect location and service.
The location of Caravelle is perfect and you can access the most popular location of HCMC. Breakfast is nice, they provides lots of different choice. I would recommend it to my friends and I will stay again.
2017 年 6 月入住 5 晚
Morgan Ulaganathan - Director of Rooms 于 2017年07月3日 的回复
Dear Michael, Thank you for your positive comments following your recent stay with us. We are glad to hear you enjoyed our sumptuous breakfast and were pleased with our prime location, which is close to many of Saigon’s key landmarks. We look forward to welcome you back in the near future. From the Heart of Saigon, Morgan Ulaganathan Director of Rooms

10/10 超赞

Anushka

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in and check out. Staff are happy to answer questions to help you navigate yourself around town.
2024 年 4 月入住 2 晚

10/10 超赞

Andrew,Levin

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff, great to have access to the Signature Lounge, renovated rooms, good location.
2024 年 4 月入住 6 晚

10/10 超赞

Andrew,Levin

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Great hotel, well located in District 1, upgraded rooms.
2024 年 4 月入住 5 晚

10/10 超赞

Graeme George

2024 年 4 月入住 4 晚