Dear yumin, Thank you very much for choosing the Island Shangri-La, Hong Kong. We look forward to welcoming you back again. Yours, Christopher Chia, General Manager

Dear Larry, Thank you very much for choosing the Island Shangri-La, Hong Kong. We look forward to welcoming you back again. Yours, Christopher Chia, General Manager

Dear Nan Yi, Thank you very much for staying at the Island Shangri-La, Hong Kong recently and for your time in returning the online review to us.I regretted that you did not seem to be able to enjoy your stay to the fullest. We strive to delight our guests and if you have any further feedbacks, please do not hesitate to let us know. Yours, Christopher Chia, General Manager

Dear Ho Leung, Thank you very much for staying at the Island Shangri-La, Hong Kong recently and for your time in returning the online review to us. It seems you were able to enjoy your stay to the fullest. Needless to reiterate how much we value your continuous support, we look forward to an opportunity of welcoming you back to our hotel next time. Yours, Christopher Chia, General Manager

Dear Kong wai, Thank you very much for staying at the Island Shangri-La, Hong Kong recently and for your time in returning the online review to us. It seems you were able to enjoy your stay. We look forward to an opportunity of welcoming you back to our hotel next time. Yours, Christopher Chia, General Manager

Dear Kam Kay, Thank you very much for staying at the Island Shangri-La, Hong Kong recently and for your time in returning the online review to us. I regretted that you did not seem to be able to enjoy your stay to the fullest. We strive to delight our guests and if you have any further feedbacks, please do not hesitate to let us know. Needless to reiterate how much we value your continuous support, we look forward to an opportunity of welcoming you back to our hotel next time. Please contact me directly if I can be of assistance. Yours, Christopher Chia, General Manager

尊敬的客人: 您好! 感謝閣下入住港島香格里拉大酒店, 並給我們分享您的入住體驗。 就閣下對客房狀況及其設施未如理想，本人謹就此所引起之失望和不便，致以誠懇的歉意。我已向相關團隊反映以進行檢討及作出適當的改善。而我們一系列的海景客房均配備了浴缸與企缸的設施，閣下可考慮在將來預訂此類客房。 我們也想藉此機會告知閣下，為貫徹我們不斷提升賓客體驗的服務理念，本酒店已完成了三個客房樓層優化工程。我們的全新的尊貴海景套房、城景套房和豪華閣客房擁有住宅風格更適合家庭入住，將現代便利設施與亞洲美學完美融合。新設施包括分隔式的浴室設計、更多的電插座、窗邊配以舒適沙發床、多功能餐枱、藍牙喇叭、無線充電裝置、55吋電視配備螢幕鏡射功能、還有很多細緻的部份，極之貼心的設計。我們建議您將來入住時可考慮體驗這全新設計的客房。詳情請瀏覽敝酒店的網頁。 再次感謝您對敝酒店的支持和寶貴意見。我們承諾會不斷提高服務水平，以務求在各方面達致更臻善臻美的體驗。我們熱切期待您再次蒞臨港島香格里拉大酒店來享受另一次更愉快的體驗。倘若閣下需要任何協助，敬請與我們聯絡。

Dear Mr. Yat Chun Ivan, Thank you so much for staying with us at the Island Shangri-La, Hong Kong and for your warm review. We are so thrilled to know that you are impressed with the stay and our heartwarming hospitality. We will be sure to keep up the good work and would love to welcome you back next time for another most happy staycation.