外观

关于问月酒店的点评

4.5 out of 5
问月酒店
铜锣湾谢斐道388号, 香港

点评

9.0

非常棒

10 分 - 超赞。397 条好评,共有 654 条点评" "
8 分 - 还可以。208 条好评,共有 654 条点评" "
6 分 - 一般。33 条好评,共有 654 条点评" "
4 分 - 很差。9 条好评,共有 654 条点评" "
2 分 - 糟糕。7 条好评,共有 654 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Anthony

2023 年 12 月入住 1 晚
Kevin Ko - Front Office Manager 于 2023年12月20日 的回复
Thank you for taking time to rate for us and we look forward to welcoming you again in the not distant future.

10/10 超赞

fung yin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
staff are very nice and comfort room
2023 年 11 月入住 1 晚
Kevin Ko - Front Office Manager 于 2023年11月20日 的回复
Thank you for taking time to share your feedback and we are so happy to see that you like our service and the room and and we look forward to welcoming you again in the not distant future.

10/10 超赞

Long Hin

满意:清洁度、员工和服务、住宿条件和设施
Kevin Ko - Front Office Manager 于 2023年11月6日 的回复
Thank you for taking time to share your feedback and we are thrilled to see your amazing rating. We look forward to welcoming you again in the not distant future.

10/10 超赞

KA MAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Kevin Ko - Front Office Manager 于 2023年08月27日 的回复
Thank you for taking time to share your feedback and we are thrilled to see your amazing rating. We look forward to welcoming you again in the not distant future.

8/10 还可以

Wing Man

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
鬧市中擁有寧靜環境的酒店
酒店位置唔算太方便,銅鑼灣站出口步行大約10分鐘,附近街道比較雜有好多麻將館,不過餐廳好多選擇都幾方便。今次住嘅樓層得5間房,房間好大,廁所都勁大,幾乾淨,床都夠大好舒服。美中可足係廁所嘅廁紙位十分唔就手,我地最後都索性拎卷廁所出黎擺廁所上面。我地當日係慶祝生日嘅,之前email左酒店送左一個巴斯克芝士蛋榚,蛋榚好好食唔會太大個,兩個人食岩岩好,可惜房間內可以坐嘅設施唔多,得一張梳化櫈,但佢太重移動唔到去枱果邊,食蛋榚果時就覺得好唔方便。整體服務都好好,房間空間感十足,如果再有staycation安排都會再考慮。
2023 年 8 月入住 1 晚
Kevin Ko Front Office Manager Mira Moon Hotel 于 2023年08月27日 的回复
尊敬的Wing Man, 感謝您選擇入住問月酒店並抽空給予評論。我們很高興得知閣下滿意我們的服務及有個愉快的住宿體驗。期待於不久將來再次歡迎閣下光臨。

8/10 还可以

KE

满意:清洁度、员工和服务、住宿条件和设施
Good!!
2023 年 8 月入住 2 晚
Kevin Ko - Front Office Manager 于 2023年08月27日 的回复
Thank you for taking time to share your feedback and we are so happy to see your great feedback. We look forward to welcoming you again in the not distant future.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
Beautiful hotel, polite staff
Just one night cannot experience enough to comment fairly. The staffs are really responsive. Room is beautiful and comfortable.
2023 年 6 月入住 1 晚
Kevin Ko - Front Office Manager 于 2023年06月25日 的回复
Thank you for taking time to share your feedback. We are thrilled to hear that your overall stay was pleasant and we look forward to welcoming you again in the not distant future and hopefully could stay longer.

10/10 超赞

SHUK YIN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 4 晚
Kevin Ko - Front Office Manager 于 2023年06月25日 的回复
Thank you for taking time to share your feedback and we are thrilled to see your amazing rating. We look forward to welcoming you again in the not distant future.

10/10 超赞

Chuen Kit

2023 年 4 月入住 1 晚
Kevin Ko - Front Office Manager 于 2023年05月29日 的回复
Thank you for taking time to rate for us and we look forward to welcoming you again in the not distant future.

8/10 还可以

Wing

2023 年 3 月入住 1 晚
Kevin Ko - Front Office Manager 于 2023年05月29日 的回复
Thank you for taking time to rate for us and we look forward to welcoming you again in the not distant future.

10/10 超赞

Abby

2023 年 2 月入住 7 晚
Kevin Ko - Front Office Manager 于 2023年05月29日 的回复
Thank you for taking time to rate for us and we look forward to welcoming you again in the not distant future.

8/10 还可以

真实旅客

满意:客房舒适度,清洁度
2022 年 12 月入住 1 晚
Kevin Ko - Front Office Manager 于 2023年02月14日 的回复
Thank you for taking time to rate for us and we look forward to welcome you again in the not distant future.

10/10 超赞

EDDY MAN HO

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice boutique hotel
Contemporary design with high ceiling so overall very comfortable. The distance to restaurants and shopping is very convenient. We go Hong Kong every year to visit families and friends and will definitely choose them again.
2022 年 11 月入住 7 晚
Kevin Ko - Front Office Manager 于 2022年12月11日 的回复
Thank you for your recent stay and we are so happy to see that you like our design and location. We look forward to welcome you back again in the not distant future.

8/10 还可以

CHUN NING

满意:员工和服务、住宿条件和设施、客房舒适度
不錯體驗
酒店地利位置不俗,距離銅鑼灣大型商場只是十分鐘內步程,往灣仔探索覓食亦非常方便,屬靜中帶旺的位置。
2022 年 11 月入住 1 晚
Kevin Ko - Front Office Manager 于 2022年11月16日 的回复
感謝您入住 Mira Moon,我們很高興聽到您喜歡我們的房間和地理位置。 我們期待在不遠的將來再次歡迎您的光臨。

8/10 还可以

Kam Ho

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay
2022 年 10 月入住 1 晚
Kevin Ko - Front Office Manager 于 2022年10月20日 的回复
Thank you for taking time to rate for us and we look forward to welcome you back in not distant future.

10/10 超赞

Lisa

2022 年 10 月入住 1 晚
Kevin Ko - Front Office Manager 于 2022年10月20日 的回复
We are so happy to see the full score and thank you for taking time to rate for us and we look forward to welcome you back in not distant future.

2/10 糟糕

Hin Yiu

2022 年 10 月入住 1 晚
Winfield Lau - Guest Relation Manager 于 2022年10月11日 的回复
Thank you for your recent stay at Mira Moon and taking time to share your experience with us. We are truly sorry regarding your disappointing experiences you had encountered on your recent stay. We hope to be able to welcome you back for a much superior experience in the near future.

8/10 还可以

E’s,HKG

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
地方就腳,設計新穎。
2020 年 11 月入住 1 晚
Suki 于 2020年11月26日 的回复
Dear Ms. Chen Thank you so much for your positive review and for staying with us. We’re really pleased that you had a great stay with us and hope to welcome you again soon. Warm Regards, Suki Leung Guest Relations Supervisor

10/10 超赞

Kin Fan Simon

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚
Suki 于 2020年11月22日 的回复
Dear Mr. Kin, Thank you for your rating! I hope you had a pleasant stay with us, take care and stay healthy! Warm Regards, Suki Leung Guest Relations Supervisor

8/10 还可以

henry

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 2 晚
Suki 于 2020年11月22日 的回复
Dear Mr. Henry, Thank you for your rating! I hope you had a pleasant stay with us, take care and stay healthy! Warm Regards, Suki Leung Guest Relations Supervisor

8/10 还可以

Kit Pang

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚
Suki 于 2020年11月22日 的回复
Dear Mr. Pang, Thank you for your rating! I hope you had a pleasant stay with us, take care and stay healthy! Warm Regards, Suki Leung Guest Relations Supervisor

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚
Joanne 于 2020年09月14日 的回复
Dear Anonymous, Thank you for your amazing review! Take care and we are looking forward to welcome you back soon. Warm regards, Joanne Lau Guest Relations Manager

4/10 很差

cheuk yin

2020 年 8 月入住 1 晚
Joanne 于 2020年09月14日 的回复
Dear Anonymous, Thank you for your review! It is upset to know the stay is below your expectation, please give us an opportunity to know your stay details so that we could improve our service quality. Please feel free to inbox us the details, we are always here for you. Warm regards, Joanne Lau Guest Relations Manager

10/10 超赞

真实旅客

满意:员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚
Joanne 于 2020年09月14日 的回复
Dear Anonymous, Thank you for your support! Stay safe and we are looking forward to welcome you back soon. Warm regards, Joanne Lau Guest Relations Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯的酒店住宿環境,乾淨舒適,服務人員親切
2020 年 8 月入住 1 晚
Joanne 于 2020年09月14日 的回复
Dear Anonymous, Thank you for your kindly support! We are glad to know you had a pleasant stay with us, take care and we hope to see you soon. Warm regards, Joanne Lau Guest Relations Manager

8/10 还可以

真实旅客

与配偶出行
满意:员工和服务,清洁度
Room is nice and staff are very helpful.
2020 年 7 月入住 1 晚
Joanne 于 2020年09月14日 的回复
Dear Anonymous, Thank you for your support! Stay safe and we are looking forward to welcome you back soon. Warm regards, Joanne Lau Guest Relations Manager

2/10 糟糕

HONG YIU

2020 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 1 晚
Joanne 于 2020年07月16日 的回复
Dear Anonymous, Thank you for your rating! Wish you had a great stay with us, see you soon! Warm regards, Joanne Lau Guest Relations Manager

10/10 超赞

Tat shing

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
整體住宿體驗十分滿意,唯一美中不足的事枕頭承托力不足
2020 年 7 月入住 1 晚
Kevin Ko - Front Office Manager 于 2023年11月20日 的回复
尊敬的Tat shing, 感謝您選擇入住問月酒店並抽空給予評論。我們很高興得知閣下滿意我們的服務及有個愉快的住宿體驗。期待於不久將來再次歡迎閣下光臨並在下次到訪時可考慮選擇比較硬身的枕頭。

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 6 月入住 1 晚
Joanne 于 2020年07月16日 的回复
Dear Anonymous, Thank you for your review! Wish you had a wonderful stay with us, see you soon! Warm regards, Joanne Lau Guest Relations Manager

8/10 还可以

真实旅客

满意:员工和服务,清洁度
2020 年 6 月入住 1 晚
Joanne 于 2020年07月16日 的回复
Dear Anonymous, Thank you for your rating! I hope you had a great stay with us and we look forward to your next stay review. Stay healthy and see you! :) Warm regards, Joanne Lau Guest Relations Manager

10/10 超赞

Yuen Yee

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 6 月入住 1 晚
Joanne 于 2020年07月16日 的回复
Dear Yuen Yee, What a fabulous rating! Thank you for your support, wish you had a memorable staycation. See you next time! Warm regards, Joanne Lau Guest Relations Manager

8/10 还可以

Xihao

商务旅客
满意:清洁度、住宿条件和设施、客房舒适度
2020 年 6 月入住 1 晚
Joanne 于 2020年07月16日 的回复
Dear Xihao, Thank you for your rating! Your comment is vital to improve our service, we can't wait to read more from your next stay! See you and take care. :) Warm regards, Joanne Lau Guest Relations Manager

8/10 还可以

Ka tung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
一切都很好
2020 年 4 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 4 月入住 1 晚

8/10 还可以

真实旅客

满意:员工和服务、服务设施、住宿条件和设施
2020 年 4 月入住 1 晚
Anonymous 于 2020年04月27日 的回复
Dear Anonymous, Thank you for your amazing review! We hope you had a wonderful stay, happy holiday! Warm regards, Joanne Lau Guest Relations Manager

8/10 还可以

Kin Hei

满意:员工和服务,清洁度
2020 年 4 月入住 1 晚

8/10 还可以

真实旅客

满意:住宿条件和设施,清洁度
2020 年 3 月入住 1 晚
Joanne 于 2020年03月24日 的回复
Dear Anonymous, Thank you for the excellent rating! We are glad to know you enjoy staying with us, thank you and we hope to see you soon! Warm regards, Joanne Lau Guest Relations Manager

8/10 还可以

Ka tung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚

2/10 糟糕

TAK KUEN

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
房內電器壞的 致電予客戶 他說沒法處理 隔天才弄 (那時已check out)以後都唔會入住!半年前已卜 ,價格仲貴過 住入前一星期的50% 以上 !
2020 年 1 月入住 1 晚
Joanne 于 2020年03月24日 的回复
Dear TAK KUEN, Thank you for your honest feedback! After receiving your comment, we briefed the related department and ensure to avoid similar case in the future. We are sorry for the inconvenience caused, thank you. Warm regards, Joanne Lau Guest Relations Manager

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
如果只是睡一覺那就還不錯
房間舒適度很棒,窗外景色以及床品質量,設施等條件都很不錯。酒店大堂非常侷促,早餐非常差。房屋裝修風格有些情趣酒店的感覺,裝修審美一般。
2019 年 12 月入住 10 晚
Joanne 于 2020年03月1日 的回复
Dear Anonymous, Thank you for your constructive feedback! We are glad to know you enjoy the room amenities and hotel facilities. For the breakfast, we are sorry that it is below your expectation. We reflected your comments to management team for hotel quality improvement. Once again, thank you for your honest feedback. We hope the isolated case would not jeopardize your stay experience, we are looking forward to welcome you back in the near future. Thank you! Warm regards, Joanne Lau Guest Relations Manager

2/10 糟糕

KIT MEI

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
Joanne 于 2020年02月6日 的回复
Dear KIT MEI, Thank you for your honest review. We are sorry that the service is not up to your expection, may I know more details regarding your stay? Please inbox us or you can feel free to contact me directly via e-mail joanne.lau@miramoonhotel.com. Thank you. Warm regards, Joanne Lau Guest Relations Manager

10/10 超赞

Lin

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
住過好幾次了,地點很方便,走路去銅鑼灣10分以內。旁邊有一蘭拉麵~!食肆應有盡有。床跟房間都算大,帶著幼兒也不覺得擁擠。還可以去灣仔街市買水果~另外建議若帶小小孩的話可多給兩支水,因用量滿大。要一直額外索取也挺麻煩大家的,不如一開始房務整理時就直接提供。
2019 年 12 月入住 5 晚
Joanne 于 2020年02月6日 的回复
Dear Lin, Thank you for staying at Mira Moon! We are glad that you enjoy the stay with us, our hotel is located in dining and shopping heaven in Causeway Bay. For the room amenities issue, we shared your view to related department to enhance service quality. Thank you so much and we are looking forward to welcome you back. Warm regards, Joanne Lau Guest Relations Manager

10/10 超赞

Noel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
位置方便, 市中心地區; 房間整潔新淨, 設施齊全; 中式古典佈置, 非常典雅; 桌上有USB電插和各種電視插位, 非常方便
2019 年 12 月入住 1 晚
Joanne 于 2019年12月20日 的回复
Dear Noel, Thank you for staying at Mira Moon and provided excellent review! We are thrilled you enjoy our unique design and hotel facilities. We also welcome you to explore our hotel restaurant - Supergiant in your next visit, it is our Spanish restaurant which serves tapas and signature cocktails. Once again, thank you for your marvelous feedback and we hope to see you soon. Have a Merry Christmas! :) Warm regards, Joanne Lau Front Desk Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 1 晚
Joanne 于 2019年11月27日 的回复
Dear Anonymous, Thank you for your five-star rating! We are happy to know you had a wonderful stay at Mira Moon, we are looking forward to welcome you back soon! Warm regards, Joanne Lau Front Desk Manager

8/10 还可以

真实旅客

2019 年 11 月入住 1 晚
Koey Chan 于 2019年11月18日 的回复
Dear Sir/Madam, Thank you very much for taking your time to share your opinion with us following your recent experience at the Mira Moon. We are looking forward to welcome you back to Mira Moon again soon. Kind regards, Koey Chan Front Desk Supervisor Mira Moon Hotel

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 1 晚
Koey Chan 于 2019年11月15日 的回复
Dear Sir/Madam, Thank you so much for your positive review and for staying with us. We’re really pleased that you had a good stay with us and hope to welcome you again soon. Kind regards, Koey Chan Front Desk Supervisor Mira Moon Hotel

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Koey Chan 于 2019年10月29日 的回复
Dear Sir/Madam, Thank you so much for your positive review and for staying with us. We’re really pleased that you had a good stay with us and hope to welcome you again soon. Kind regards, Koey Chan Front Desk Supervisor

10/10 超赞

Hoi ying

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice view and nice design hotel
Advantages: Mixing China style and chi modern design in place, nice view in bedroom and bathroom. They have pocket wifi and ipad in room let guests borrow to use it and bring them out. Disadvantage First, cleaning and maintenance problems dusty desk and bathtub, shower area floor drain metal cover and near bathtub 's curtain also a little bit water stain on there. Second, Setting TV's Airplay description mark isn't match with tv’s remote. Third, the vanity table too low even I am 149cm still think it is too low not that mean it isn’t user friendly.
2019 年 10 月入住 1 晚
Joanne 于 2019年10月21日 的回复
Dear Hoi ying, Thank you for your valuable feedback! We are glad that you like our unique design and room facilities. From Half Moon room types, guests can enjoy partial harbor view and unique bath experience! For the cleanliness and maintenance issue, please accept our heartfelt apology. After your feedback, we informed related department to be alert for the mentioned issue. To avoid such issue, we hold rooms for maintenance and deep clean accordingly. Once again, thank you so much for your constructive feedback, we promise to deliver the best service to every hotel guests. I hope the mentioned issue did not jeopardize your stay experience and we hope to welcome you back soon. Warm regards, Joanne Lau Front Desk Manager