The manager was excellent! He was prompt to respond to our request (missing dishwasher soap) and he was great at helping us out unloading our luggage. The checking process was friendly and quick.
I would agree that some of the furniture need some upgrades, and the dining room chairs being uncomfortable, but honestly, not a deal breaker. We not only found everything we needed to cook, but also a lot of beach stuff that we were able to use and not worrying about buying there (bodyboards, parasols, ground covers, even sand toys, though we didn't need them).
I would say, just buy a bodywash and shampoo. That was the only thing it ran out quickly.
Location is very convenient and we walked everywhere in the Waikiki area. I would definitely come back!