6/10 Okay
Elaine
Travelled with partner
21 May 2024
We chose this property to be close to St. Luke's Hospital and O'Quinn Medical Tower, Houston TX for a surgical appointment the following day. The location is excellent in that regard. Our room reservation was for a king bed, non-smoking. Pre-paid. The check-in time was 3 pm however we finished all our hospital pre-requisites early so asked to check-in early (1 pm). Our king bed room was not ready but they substituted a queen bed room and didn't charge us for early check-in. The room was clean, but worn. This is Extended Stay America; the dishwasher was not useable (no racks on the inside), we had to get help with the TV remote to run the tv, the shower head sprayed water in many directions and no countertop in the bathroom to set toiletries on. There is a desk-like counter/bar in the main part of the room. The bed was very comfortable. There was only one small cockroach between the set of towels in the bathroom. I didn't check for bedbugs. The breakfast offered is coffee and hot water for tea and instant oatmeal. There were 2 kinds of breakfast bars. All of this was presented in the lobby from 6:30-9. We were not concerned about breakfast because no eating was requested before my husband's surgical appointment. The elevator was not working when we arrived but by the end of the day it had been fixed. The lobby, parking lot and hallways were clean. Again, we chose this hotel to be close to the medical facilities.
Elaine
Stayed 1 night in May 2024