The hotel overcharged me and I have not been able to get my money back despite 4 phone calls. On one call, I was put on hold for 38 minutes. On another call, the representative said that the manager will call me in 2 hours but I never got a call.
A
於 2024 年 5 月住了 3 晚
6/10 一般
Muhammad
2024年4月29日
不滿:整潔度
Muhammad
於 2024 年 4 月住了 2 晚
10/10 優異
Rachel
2024年4月28日
讚好:整潔度和職員與服務
Friendly staff. Rooms could be updated
Rachel
於 2024 年 4 月住了 3 晚
6/10 一般
Claudia
家人同遊
2024年2月29日
不滿:設施服務和住宿狀況
The property is and feels old. It’s not worth the price.
Bed was awful. It seems that they haven’t change the mattress in years.
Cleaning lady at room and in the dining area were great.
Claudia
於 2024 年 2 月住了 2 晚
2/10 很差
Maria
2024年1月27日
不滿:整潔度、職員與服務和住宿狀況
Cancelled on us at last min had to find other accommodations
Maria
於 2024 年 1 月住了 1 晚
4/10 欠佳
Craig (San Jose)
2024年1月13日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Our room was way outdated and smelled. Don't let the modern lobby fool you, the rooms are gross. I will not stay here again. For $250, you can get a much nicer room elsewhere.
Craig
於 2024 年 1 月住了 1 晚
8/10 不錯
David
多人同遊
2024年1月9日
讚好:整潔度、職員與服務和住宿狀況
Had one reservation on Expedia and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.
David
於 2024 年 1 月住了 1 晚
10/10 優異
Maria
2023年12月30日
Maria
於 2023 年 12 月住了 1 晚
10/10 優異
真實旅客
家人同遊
2023年12月28日
不滿:住宿狀況和客房舒適度
The beds sank in the middle. It really hurt our backs. The pool area was so cold and dark.