Melbourne Howqua Way Reserve Hotels

"only had one breakfast last day. air conditioning great staff helpful when asked only had one clean during my 7 day stay as per request cleaning staff very kind Getting fresh towels easy at reception. "

"This property is in a close location to southern cross station and the Sky Bus. Short story, b"

"Amazing prioritie"

"1. Receptionist are very friendly and helpful. 2. Quality of Breakfast and service staff need to improved."

"The service upon check-in was outstanding. The staff member 'Rosemary' was very proactive in ensuring I understood the process for the off-site car parking. I was also offered a late checkout and she even contacted me in my room about 40 mins after arrival to ensure everything was OK. First class service. Was also pleasantly surprised by the size and space in the gym. The pool was also excellent. Might make this my regular city break place to stay when coming to Melbourne for work & events from Regional Victoria."

"As always the Atlantis is a great place to stay, easy access to all amenities, staff are brilliant, my go to place to stay in Melbourne "

"Great location for the purpose of our trip. "

"Our stay was really nice but a few things were disappointing. We upgraded our room to deluxe but it felt really small. The pool was closed which was disappointing. There were many positives to our stay. Staff were very friendly and attentive. Lovely bottle of wine for our anniversary which was very kind. We were overcharged for cocktails during happy hour but staff assured us we would receive a refund for that. Overall I really nice stay with wonderful staff "

"The rooms were good. The bed was very comfortable and also the pillows. However, the breakfast was much to be desired. There was a very long wait to receive made to order eggs, the pastry items and muffins don’t look to be made in house and looks like they’ve outsourced from another supplier - which is off putting. The baked beans, noodles scrambled eggs at the hot buffet looked like they’ve been sitting out for a long time and very dry. We paid for breakfast for 2 nights but didn’t bother eating the second day and ate from one of the many places on offer on Melbourne for a hearty meal. Also, the hotel is a bit inconvenient to get to and from. A lot of drivers don’t know where the entrance to the hotel is and miss it and you end up waiting a long time for a taxi. Plus there is a road closure at the moment which adds to the frustration. It is also a little out of the way from the city centre. So if you don’t know how to use trams or public transport, the taxi fares can be quite expensive. But the plus is that the customer service is amazing. Everyone is very friendly and helpful. I would stay again if the breakfast was more to the standard, as that’s important for me personally."