Hurghada Spa Hotel

"Amazing staff amd great facilities"

"The resort was very calm, very friendly staff"

"Customer service is terrible. Tried to get in contact with resort multiple times before our stay with no response. Front desk staff are extremely monotone and seem like they do not want to help in any way "

"Any room backing on to Sheraton road is way too loud. Don't expect sleep. Definitely not a 5 star hotel. Only really has 2 restaurants outside the main restaurant. 1 is extra price the other is vegetarian only. Some staff are super friendly and helpful some bar staff and reception make you feel like you are an inconvenience. Don't think we will be going back"

" Merveilleuses vacances au bord de la mer Rouge Nous avons passé, mon épouse et moi, un séjour exceptionnel dans cet hôtel. Tout était parfait du début à la fin. L’établissement est magnifique, les chambres sont spacieuses, très confortables et disposent même d’une petite cour intérieure bien protégée, idéale lorsqu’il y a du vent. Le personnel est remarquable : toujours souriant, attentionné et soucieux du bien-être des clients. Un grand merci à Monsieur Pappu pour la qualité du restaurant : la cuisine est excellente et nous avons dîné avec plaisir chaque soir. Mention spéciale également à Monsieur Maher Sadek pour l’organisation d’une superbe surprise à l’occasion de nos 30 ans de mariage — un moment inoubliable. La plage est très grande, avec des espaces bien aménagés et suffisamment espacés pour se sentir à l’aise. Les amateurs de plongée seront ravis : un magnifique spot avec un jardin de corail se trouve à proximité. Félicitations aussi à Ahmed Nagy pour la gestion irréprochable de cet hôtel. Nous recommandons cet établissement à 100 % et espérons revenir bientôt"

"The hotel was spotlessly clean, private beach was beautiful. Staff in the whole were very good, polite and helpful. My only criticism were I did see one bar staff mocking a customer, and the pool attendants did nothing about people leaving towels on loungers for hours, despite mentioning in the hotel rules that unattended towels would be removed. One day at the adult pool we were told we couldn’t have a parasol because they were all being used, but 5 of them were with unattended towels for people should didn’t return for over an hour. Food is not labelled for allergens. This meant asking the staff every time, who were helpful but at times unsure and when asked if something had milk in a response was “maybe”. They did offer to cook something fresh but this isn’t what you pay for all inclusive for. Choice is expected. Otherwise the hotel was beautiful and guests were well catered for with activities, food and drink"

"Lovely hotel after numerous visits here excellent location not far from airport but not on flight path.Staff have always been extremely helpful and friendly. Lovely rooms and very comfortable beds and showers with good pressure.Food always good here with plenty of choice and never a problem with sickness here.Overall a very good hotel at a very reasonable price "

"We had an absolutely wonderful family holiday at Sunrise Garden Beach Resort in Hurghada! The staff were incredibly friendly and welcoming throughout our stay. The water slides were fantastic for both kids and adults, and the daily entertainment was excellent. The highlight was the amazing Tuesday Sunrise Festival — truly unforgettable! A special thank you to Mr. Moamen at reception for his constant support and professionalism, and to Shaben, the main restaurant manager, for kindly arranging a special vegetarian curry for us on seafood night. That thoughtful gesture meant a lot. We highly recommend this resort to families looking for fun, relaxation, and exceptional hospitality. The team truly goes above and beyond to make your stay memorable. Keep up the great work! "

"The rooms were clean and the staff were courteous snd ready to help."