Khalapur Imagicaa Hotels

"The view was pretty unique Didn't expect such a view so close to lonavala "

"It is a nice hotel. Good location."

"good refurbished roo s with two-leveled room"

" The property looks beautiful at first instant especially in pictures and the rooms are quite spacious, which initially gives a good impression. One of the biggest disappointments is the restaurant. It is poorly maintained with no proper seating, dirty and damp walls, and mop cloths scattered across the floor to cover the wet areas.It also lack basic amnities in room like toothpaste, toothbrush, towels and even the water bottles are not present in room.The room lock is so poor that it can be broken just with a push making your security compromise. "

"Lovely place to visit. Specially with kids it’s treat for them. Kids friendly staff and extremely clean. Totally a 5 star experience at Novotel. "

"Good experience at the property. Nice view and "

"New hotel"

"Kids love this place, great stay "

"Our welcome at the reception was ice-cold no one smiled, slow check-in, we reached exactly on time but rooms weren't ready. When the 2 rooms were allotted (we were 4 family members with a toddler) it was on different floors which was very inconvenient. However, one of the senior receptionist proved to be helpful throughout with driver and some fake police issues. Rooms were sufficiently large and comfortable but linen were not exactly clean. The property condition is poorly maintained especially on the floors and pantry areas are dirty, there were cockroaches in the bathroom, exhaust fan was not working, drinking water in their jugs taste bad so we bought bottled water (had to constantly call reception), no hot water jug inside the rooms. I really liked the food there though their evening tea could be better, morning coffee was terribly pale. I had ordered morning tea in the room but they did not deliver stating its included in the breakfast which is part of our package. But when I went down to their dining area, there was no tea only pale light coffee. Lift was malfunctioning sometimes and mostly busy so I had to climb 2-3 floors up using stairs which was pain. I would probably avoid this property next time considering the price vs service standards."