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关于墨尔本海滩希尔顿酒店的点评

3.5 out of 5
墨尔本海滩希尔顿酒店
3003 North Highway A1A, Indialantic, FL

点评

8.8

超赞

10 分 - 超赞。592 条好评，共有 1001 条点评" "
8 分 - 还可以。251 条好评，共有 1001 条点评" "
6 分 - 一般。92 条好评，共有 1001 条点评" "
4 分 - 很差。39 条好评，共有 1001 条点评" "
2 分 - 糟糕。27 条好评，共有 1001 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Donna

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of the nicest stays ever! Thank you for the weekend!
2024 年 5 月入住 1 晚
Elvis Manager On Duty 于 2024年05月14日 的回复
we greatly appreciate your business and feedback. We look forward to seeing you again.

10/10 超赞

Naomi，Rochester

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I absolutely love this property. My husband and I have been coming to this location for many years and it is our go to place annually to stay. We love that it is right on the beach along with the convenience of having the option to eat right at the hotel and enjoy drinks outside while enjoying the pool or Jacuzzi.,, Even though it is minor, I always look forward to the infused water available to guest right in the lobby. Sometimes when we stay there The rates are way over what they should be, but in general, we absolutely love staying here and the beds are extremely comfortable.
2024 年 2 月入住 3 晚
Elvis Manager On Duty 于 2024年05月10日 的回复
we greatly appreciate your feedback and look forward to having you stay with us again.

8/10 还可以

Courtney

满意：员工和服务，清洁度
2024 年 4 月入住 2 晚
Elvis Manager On Duty 于 2024年05月6日 的回复
we greatly appreciate your feedback.

10/10 超赞

Iana

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel
2024 年 5 月入住 1 晚
Elvis Manager On Duty 于 2024年05月3日 的回复
we greatly appreciate your feedback.

10/10 超赞

Pamela

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Elvis Manager On Duty 于 2024年05月3日 的回复
we greatly appreciate your feedback.

10/10 超赞

Patricia，Raleigh

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I always stay here as a solo traveler I feel safe the staff is wonderful great location beds are excellent
2024 年 4 月入住 5 晚
Elvis Manager On Duty 于 2024年05月3日 的回复
we greatly appreciate your feedback.

10/10 超赞

Edward

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love everything
2024 年 4 月入住 2 晚
Elvis Manager On Duty 于 2024年05月3日 的回复
we greatly appreciate your feedback.

10/10 超赞

Shane

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was courteous and available. Everything that is to be expected with a proper hotel has been met. Even the other guests were great. I will definitely stay here again.
2024 年 4 月入住 1 晚
Elvis Manager On Duty 于 2024年04月28日 的回复
we greatly appreciate your feedback and look forward to having you back.

6/10 一般

Teresa

满意：员工和服务
Having to pay to park and the price being high thwm low then high
2024 年 4 月入住 6 晚
Elvis Manager On Duty 于 2024年04月29日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

Viola

与家人出行
I thought the bedding was extremely comfortable pillows as well. It felt lux without being over the top. I also love that they offered the umbrellas and beach lounge chairs. The frozen drinks were superb. They were not too sweet. Just an all-around comfortable place to stay.
2024 年 4 月入住 2 晚
Elvis Manager On Duty 于 2024年04月26日 的回复
thank you for your feedback.

10/10 超赞

Brian

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Elvis Manager On Duty 于 2024年04月26日 的回复
we greatly appreciate your feedback.

10/10 超赞

Michael，Delray Beach

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Charlene at the front desk is a wonderful, amazing person. So greatfull I got to meet her. You're lucky to have her.
2024 年 4 月入住 1 晚
Elvis Manager On Duty 于 2024年04月24日 的回复
we greatly appreciate your business and will let Charlene know of this recognition.

10/10 超赞

Jose

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 1 晚
Elvis Manager On Duty 于 2024年04月24日 的回复
we greatly appreciate your business.

10/10 超赞

Ismael

2024 年 4 月入住 2 晚
Elvis Manager On Duty 于 2024年05月14日 的回复
we greatly appreciate your feedback.

8/10 还可以

Cafo

Met my expectations!
2024 年 4 月入住 1 晚
Elvis Manager On Duty 于 2024年04月24日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

liber

满意：清洁度、员工和服务、住宿条件和设施
It's a Good choice ,2 times there and i'll be back for sure
2024 年 4 月入住 1 晚
Elvis Manager On Duty 于 2024年04月24日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

Katherine，Coral Spring

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Beautiful place enjoy the weekend with my baby and husband .
2024 年 4 月入住 1 晚
Elvis Manager On Duty 于 2024年04月24日 的回复
we greatly appreciate your business and feedback.

6/10 一般

Charlotte

与家人及幼儿出行
不满意：员工和服务
It’s ok!!!! Nothing special about this property unfortunately and feel it was overpriced for what we received the room was average. Outside bar and dining staff were not great and pretty unhelpful Had incorrect charges on the room which to be fair was sorted out quickly but was a good job I checked my bill throughly Would probably look for somewhere else next time we are in Melbourne
2024 年 4 月入住 1 晚
Elvis Manager On Duty 于 2024年04月21日 的回复
we greatly appreciate your feedback and will look into improving our services moving forward

10/10 超赞

Jody

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I always love this property because its on the beach and the staff is always pleasant and friendly. They are always willing to assist you. The peace is great
2024 年 4 月入住 1 晚
Elvis Manager On Duty 于 2024年04月21日 的回复
we greatly appreciate your feedback and look forward to having you stay with us.

10/10 超赞

Deirdre

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
-
2024 年 4 月入住 5 晚
Elvis Manager On Duty 于 2024年04月18日 的回复
we greatly appreciate your business and feedback.

8/10 还可以

Jennifer

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Elvis Manager On Duty 于 2024年04月17日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

Jacob

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff were wonderful, room was great. Hilton never disappoints. Local restaurants were all really good too. Will definitely be back.
2024 年 4 月入住 3 晚
Elvis Manager On Duty 于 2024年04月17日 的回复
we greatly appreciate your business and feedback.

8/10 还可以

Deborah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice spot on the beach. Could use more towels and other bathrooms amenities. Nice pool and poolside bar. Weather was gorgeous. Would stay again!
2024 年 4 月入住 2 晚
Elvis Manager On Duty 于 2024年04月17日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

Rhonda

2024 年 4 月入住 2 晚

6/10 一般

Anthony

与配偶出行
The breakfast buffet was terrible, and they were doing construction, lots of noise.
2024 年 4 月入住 2 晚
Elvis Manager On Duty 于 2024年04月13日 的回复
we greatly appreciate your business and feedback. We do apologize for the inconvenience the maintenance work on our tiki bar may have caused.

2/10 糟糕

Ashlee

不满意：清洁度、员工和服务、住宿条件和设施
With great anticipation we made reservations at your hotel for our spring break, our first spring break and my mother's first trip to Florida. I wish that I could say that it was a great experience but unfortunately I cannot say that. We called a couple weeks ahead of time to arrange for a crib to be in our room when we arrived but unfortunately it was not there. The associate at the front desk apologized and said she would have it sent right up. When we returned to our room after some time at the beach there still was not a crib. There was a pack-n-play. A pack-n-play is nothing like a crib. It is very small. My son was not comfortable in it at all so needless to say that we did not sleep comfortably at all. When I went to give my son a bath I noticed that the tub was dirty. There was pink soap scum and dirt in the tub. When my mother took my older son to the pool, she told the front desk associate who said "Did you want me to send someone to clean it?" Really?!? We have a dirty bathtub and you have to ask if it wanted it cleaned. Unbelievable. After the cleaning people left my older son went to take his bath and I looked and it was still dirty. The next morning we called the front desk and they offered to move our room. We asked for someone to help us and was told no one was available. We asked for a luggage cart and again, nothing available. We had reservations so my mother and I carted all of our luggage, toys and two children to a room that was suppose
2024 年 4 月入住 3 晚
Elvis Manager On Duty 于 2024年04月13日 的回复
we greatly appreciate your feedback and will look into improving our services.

6/10 一般

Jim

2024 年 4 月入住 3 晚
Elvis Manager On Duty 于 2024年05月3日 的回复
we greatly appreciate your feedback.

10/10 超赞

Pauline

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pool and Beach area was very hood and maintained. Staff was very helpful and professional.
2024 年 4 月入住 5 晚
Elvis Manager On Duty 于 2024年04月9日 的回复
WE GREATLY APPRECIATE YOUR BUSINESS AND FEEDBACK.

10/10 超赞

Tonia

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Elvis Manager On Duty 于 2024年04月9日 的回复
WE GREATLY APPRECIATE YOUR BUSINESS AND FEED BACK.

6/10 一般

Kevin

满意：员工和服务，清洁度
不满意：住宿条件和设施
Room was average. We paid a little more for a full deck/patio, but regretted it since we were directly above the roof with the a/c unit and had to listen to it instead of the ocean. In addition, half of the pool deck was closed off for pressure washing and maintenance which took away from the ambiance. Overall average stay, but would have stayed at another hotel if we’d known.
2024 年 4 月入住 2 晚
Elvis Manager On Duty 于 2024年04月5日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 6 晚
Elvis Manager On Duty 于 2024年04月5日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

Dalva

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Second time I stay at this location. Staff is professional and prompt to help. Accommodations and beach area are great. Stayed on the 10th floor this time , oceanfront … amazing view.
2024 年 3 月入住 1 晚
Elvis Manager On Duty 于 2024年04月6日 的回复
we greatly appreciate your business and happy to know that you enjoyed your stay with us.

8/10 还可以

Jolene Van

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ocean proximity
2024 年 3 月入住 3 晚
Elvis Manager On Duty 于 2024年04月2日 的回复
we greatly appreciate your business and feedback.

8/10 还可以

Jennifer

满意：清洁度、员工和服务、住宿条件和设施
Overall, this is a fantastic, beautiful, relaxing property and I would definitely return again. We stayed for a week and loved every minute. 9th floor, ocean view suite had perfect views of the ocean and property. Yes, some things are a bit outdated and in need of repair on the property but did not interfere with our stay.
Elvis Manager On Duty 于 2024年04月1日 的回复
Thanks for the great feedback and look forward to having you stay again with us.

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay with the family for spring break!
2024 年 3 月入住 5 晚
Elvis Manager On Duty 于 2024年04月1日 的回复
we greatly appreciate your business and look forward to having the opportunity to serve you again in the future.

10/10 超赞

Gerardo

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 3 月入住 2 晚
Elvis Manager On Duty 于 2024年04月1日 的回复
Thanks for the positive feedback and we look forward to you staying with us again in the future.

10/10 超赞

Andrew

满意：住宿条件和设施
2024 年 3 月入住 1 晚
Elvis Manager On Duty 于 2024年03月31日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

Brianna

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We absolutely love it here! This was our second spring break spent in Melbourne and we are hooked. The location is amazing. Close enogh to go explore Cocoa Beach and Orlando for a day, and then come back to the beach. There are no crazy crowds of teenagers to deal with (huge bonus) and hearing the ocean all night is perfection. We'll be coming back for sure!
2024 年 3 月入住 8 晚
Elvis Manager On Duty 于 2024年03月30日 的回复
we greatly appreciate your business and look forward to seeing you again.

10/10 超赞

Jeannie

与家人及幼儿出行
满意：住宿条件和设施，清洁度
It was very nice ..love it
2024 年 2 月入住 2 晚
Elvis Manager On Duty 于 2024年03月26日 的回复
we greatly appreciate your business and feedback and we look forward to having you back.

8/10 还可以

Rebecca

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Family and couple friendly property right on the beach and ideal for a getaway. Property is showing a bit of maintenance need but nothing that impacted the stay too badly. Parking fee was annoying but mostly necessary to keep people from using it as free beach acces.
2024 年 3 月入住 2 晚
Elvis Manager On Duty 于 2024年03月25日 的回复
we greatly appreciate your business and feedback.

10/10 超赞

tina，epping

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Daily housekeeping a plus. Very friendly staff and very nice outside bar. Good also very good
2024 年 3 月入住 5 晚
Elvis Manager On Duty 于 2024年03月25日 的回复
we greatly appreciate your business and feedback

10/10 超赞

CHRISTEN

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location being that it's ocean front. Clean hotel
2024 年 3 月入住 2 晚
Elvis Manager On Duty 于 2024年03月19日 的回复
we greatly appreciate your business and look forward to having you back.

10/10 超赞

Evan

满意：员工和服务，清洁度
2024 年 1 月入住 1 晚
Elvis Manager On Duty 于 2024年03月18日 的回复
we greatly appreciate your business.

10/10 超赞

Vince

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it here. Definitely will be back!
2024 年 3 月入住 2 晚
Elvis Manager On Duty 于 2024年03月11日 的回复
we greatly appreciate your business and look forward to having you back with us.

8/10 还可以

Lawrence

满意：清洁度
2024 年 3 月入住 2 晚
Elvis Manager On Duty 于 2024年03月15日 的回复
we greatly appreciate your feedback and look forward to having you back.

8/10 还可以

daniel

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Better than the crown plaza
2024 年 3 月入住 1 晚
Elvis Manager On Duty 于 2024年03月10日 的回复
we greatly appreciate your business and look forward to having you back with us.

10/10 超赞

patricia

2024 年 3 月入住 1 晚
Elvis Manager On Duty 于 2024年03月30日 的回复
we greatly appreciate your feedback .

2/10 糟糕

Steven

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Hilton Corporate needs to go through this property with a fine tooth comb. The room I had was not up to the Hilton Standards. The entire reason I stayed there was because I expect Hilton properties to have a high standard. When my family and I arrived there were used coffee pods in the ice bucket, dirty towels in the bathroom cabinets. Next nails were coming out of the baseboard by the closet right by where my family had to walk. There was water damage on the wall and the sheetrock needs replaced in a 2 foot by 2 foot section. The furniture was stained with coffee and the bathroom had all sorts of debris in the corners and needed a deep cleaning. I took pictures of the room and shared them with the manager. The room I had needs a deep cleaning and repair. Hilton Managers need to instill attention to detail in their employees when it comes to cleaning the property. Managers need to get out of the office and constantly conduct random inspections of the rooms and property. If there is something broken or dirty get the issue resolved. I would not stay at this hotel again due to the housekeeping and condition of the room. There is no excuse for this type of issue at a Hilton Property.
2024 年 2 月入住 3 晚
Elvis Manager On Duty 于 2024年03月5日 的回复
we greatly appreciate your business and your feedback in reference to your recent stay with us. We will review this and have conversation with the necessary department.

10/10 超赞

Mark，Greenwich

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 4 晚
Elvis Manager On Duty 于 2024年03月1日 的回复
we greatly appreciate your business.

4/10 很差

mark

与家人及幼儿出行
不满意：员工和服务
On our first day of arrival, a staff member walked right into the room without knocking. I was naked at the time. They did not make up the beds or give us clean towels until I complained, and then they became defensive. Some workers started banging on walls, so we could not sleep past 8:00 am. Very frustrating, and I will not stay again.
2024 年 2 月入住 3 晚
Elvis Manager On Duty 于 2024年02月25日 的回复
we greatly appreciate your business and will look into the issues you have stated in your feedback.