Indianapolis Horseshoe Indianapolis Hotels

"I am writing to submit a formal complaint regarding the severe issues my family experienced during our recent stay. Unfortunately, the conditions and service failures we encountered made this one of the worst hotel experiences we have ever had. Due to the extent of the problems and the significant disruption to our stay, I am formally requesting a full refund. Upon arrival, the hotel strongly smelled of cigarette smoke despite numerous non‑smoking signs. The odor permeated the hallway as well as our bathroom. When we reported this, we were provided a can of deodorizing spray and instructed to use it outside our room—an inappropriate and inadequate response to a sanitation and air‑quality concern. We also discovered that the whirlpool bath in our suite was non‑functional. Although we notified staff, no solution, repair, or alternative accommodation was offered. Throughout the first evening, approximately 50–60 individuals occupied the pool area directly below our balcony. The noise level was excessive to the point where we could not hear the television, and our 7‑year‑old child was unable to sleep. Additionally, the pool water was extremely cold and unusable, and there were no pool towels available. The following day, our toilet malfunctioned. While it was eventually repaired during our absence, we were initially offered only a plunger. Our room was also not serviced—no fresh towels, no trash removal, and no replenishment of basic supplies. This required another trip to the fr"

"Great hotel! Friendly staff, clean facility & super convenient for anything at Gainbridge Fieldhouse. "

"Great hotel great price "

"No breakfast available "

"Breakfast was fresh and tasty. "

"Everything was good! Lou’s stomping from room above for a few hours but I realize this isn’t the hotels fault. "

"There was a used washcloth left hanging on the shower curtain rod. The drain plug was broken so it was stuck closed, had to open it with my fingernails in order for the water to go down. Yuck. The breakfast was ridiculously expensive. "

"Very nice and comfortable hotel. The staff is pleasant and helpful and there is plenty of parking. There is literally everything that you could possibly want to eat within two miles and plenty of places to shop for whatever you need. This is my second time staying there and I will come back again when I’m in the area. I didn’t find the traffic noise that other people complained about to enter my room and I’m a light sleeper. The only complaint that I have is that the lounge chair didn’t look as clean as they should be in both rooms."

"Thanks"