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关于印第安纳波里斯机场烛木套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
印第安纳波里斯机场烛木套房酒店 - IHG 旗下酒店
5250 W Bradbury Ave, Indianapolis, IN

点评

7.8

还可以

10 分 - 超赞。220 条好评，共有 551 条点评" "
8 分 - 还可以。160 条好评，共有 551 条点评" "
6 分 - 一般。69 条好评，共有 551 条点评" "
4 分 - 很差。46 条好评，共有 551 条点评" "
2 分 - 糟糕。56 条好评，共有 551 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

6.6/10

服务设施

7.8/10

住宿条件和设施

6.6/10

环保

点评

4/10 很差

wendy

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
lobby, hallway, and check in area not the cleanest.
2024 年 5 月入住 1 晚

4/10 很差

Shannon

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚

4/10 很差

Yousef

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Found bed bug in my first room, staff reacted quickly and professionally to locate me in a new room. Second room had an old pair of socks left in one of the bathroom drawers that created a very strong nasty odor. One of my washroom towels had a red stain on it, I'm not too sure what the stain was from. Similar stains were found on the curtains. Throughout this all, I would like to mention that the staff was always friendly, helpful and accomodating.
2024 年 3 月入住 2 晚

8/10 还可以

Mike

2024 年 2 月入住 1 晚

4/10 很差

真实旅客

商务旅客
不满意：住宿条件和设施
Shower needs repair
The shower didn’t work, nothing to but in the cupboard, no one at desk at night.
2024 年 2 月入住 2 晚

10/10 超赞

Brenda

2024 年 2 月入住 1 晚

2/10 糟糕

VICKI

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Worst stay I've ever had
Deadbolt didnt work , no hot water for shower next day, shower rod falling off wall along with toilet seat wouldn't stay on toilet. No snacks or drinks to buy when u got there it was empty. Won't stay there again, Guy behind desk was very nice when we checked in..
2024 年 1 月入住 1 晚

4/10 很差

Amanda

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Hate to leave a review like this because the staff was extremely friendly…however, the pictures are extremely deceiving. The hotel was in poor, run down condition. We never took our shoes off in the room unless we were sleeping. The carpet had several dark stains throughout, the smell was very musty with a lot of smoke smell too. The shower faucet wouldn’t turn to the shower head. The pull out couch had rust stains. There were no extra linens for the pull out couch. Half of the kitchen items were missing. Just an overall poor condition for the room. The staff was super friendly and was trying really hard.
2024 年 1 月入住 2 晚

4/10 很差

Naoya

商务旅客
不满意：客房舒适度，住宿条件和设施
空港から10分と少し離れたお安いホテル
寒波の影響なのか分からないがお湯が使えずシャワーも冷たい水。水の販売も売り切れており、ホテル内で調達出来ず
2024 年 1 月入住 1 晚

4/10 很差

Meggan

Save your money & lodge elsewhere
Not very clean! Microwave didn’t work, the shower head vibrated so violently that the sound was annoying. One remote for 2 tvs, however the second day we came back from cheer comp, the bedroom tv was on! 🤔 Additional linens for the pull out sofa wasn’t available in the room or at all. Key cards wouldn’t work the exterior doors but functioned properly for our room. Couldn’t adjust the thermostat for heat, it was stuck on “d5”. The only positives from this hotel was the friendly older gentleman that checked us in. The location was 10ish minutes from the convention center.
2024 年 1 月入住 2 晚

2/10 糟糕

Meridith

与家人出行
不满意：员工和服务
Don’t Do It!!!!!
We booked our trip a month before our trip and after a 5 hour drive we were told they were overbooked. Not compensation just I’m sorry! I NEVER revived any text, call or email from the hotel or hotels.com. Did I mention there was a cheer competition going on and finding a new place was hell
2024 年 1 月入住 2 晚

2/10 糟糕

Tayia

满意：清洁度
不满意：住宿条件和设施，员工和服务
Hotel was very clean! We just had no hot water in our room. Front desk didn’t act like they knew what they were doing. Every time we called it was a different answer. Came up here for my daughter to get tests ran at Riley and couldn’t even give her a bath before we went, so her night routine was down the drain. Wouldn’t change us rooms (we had a two night stay) the housekeepers were the best employees.
2024 年 1 月入住 2 晚

4/10 很差

Joshua

与家人出行
满意：员工和服务
不满意：客房舒适度，清洁度
Not great
2024 年 1 月入住 1 晚

8/10 还可以

Linda

与配偶出行, 商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Convenient for what we were doing. Very quiet. We had to go ask for coffee mugs and coffee. Didn't have drinking glasses in our room, had to go ask for some.
2024 年 1 月入住 2 晚

8/10 还可以

George

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

4/10 很差

Casey

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Don't Stay Here
This was for a family trip for an early flight out of IND. If you want a relaxing shower, don't stay here. The water took 10-15mins to warm up then it was pelting me so hard with a non-adjustable shower head, I had to get out without washing myself. My son couldn't even shower at all. The shower head was loud and vibrating, I thought it would fly out of the wall. The bathtub itself was dirty with hair and chipped paint and the towels were stained yellow. My duvet was dirty and stained along with stains on the carpet throughout the hotel. I would never stay at this location again. The good things? Spacious with a large closet and kitchen and it was extremely quiet considering it is near the interstates and the airport.
2023 年 12 月入住 1 晚

2/10 糟糕

Patricia

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Filthy
Service desk person was super friendly. However, I left immediately after seeing the room. The place was filthy. Sheets on the bed were stained, carpet was disgusting. I left and went to another hotel.
2023 年 12 月入住 1 晚

2/10 糟糕

Jared

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Margaret

与家人出行
不满意：服务设施
Room tv was broken and front desk did nothing about and didn’t offer to move their room or anything …so my husband and son had to fix it in their own.
2023 年 12 月入住 2 晚

2/10 糟糕

Stacie

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
We did not stay at this property. Our first room we were assigned was not cleaned, towels in the bathroom on the floor, garbage everywhere. They checked us into a second room and it was very dirty. The bathtub was so so dirty. We ended up checking out and finding a new place to stay.
2023 年 12 月入住 2 晚

2/10 糟糕

Renee

商务旅客
不满意：住宿条件和设施，清洁度
2023 年 11 月入住 1 晚
AGM 于 2023年12月4日 的回复
Thank you for your recent response.

10/10 超赞

Homero

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
AGM 于 2023年12月4日 的回复
Thank you for your recent response.

10/10 超赞

Aidyn

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
AGM 于 2023年12月4日 的回复
Thank you for your recent response.

2/10 糟糕

Antwane

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad experience of a Marriott hotel ever.
First got in to check in took a while because no one was at the front desk. After getting checked in and into my 1st room the toilet seat was broke and smoke detectors were beeping constantly. Bedroom sheets were soiled with it seem like body fluids. Next room they moved us in telephone was not working and smoke detectors were beeping in that room as well. We disable the smoke detector and put it in the closet to get some sleep. Hotel itself need some updates and cleaning.
2023 年 11 月入住 1 晚

10/10 超赞

Emily

满意：清洁度、员工和服务、住宿条件和设施
Our room was great. Super clean and always smelled great. Even thru out the hotel. Shay was great! There was also a gentleman that was kind enough to show us how the luggage cart was used. Plus he was funny. Over all great time, thank you so much!
2023 年 11 月入住 2 晚

2/10 糟糕

Alex

2023 年 10 月入住 1 晚
AGM 于 2023年12月4日 的回复
Thank you for your response.

2/10 糟糕

David

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cold shower, towels have fecal matter attached, no ice machine, no laundry, crime in the parking lot, not safe for children
2023 年 10 月入住 8 晚

10/10 超赞

GLORIA G

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stay 2 nights, three days! Breakfast delicious, convenient and really organized and clean! We like the room, the clean up etc. Staff really nice and easy to talk, humble and readiness to help! We like that they have orden at the swimming pool and whirlpool area!!
2023 年 10 月入住 2 晚

4/10 很差

Teresa

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 10 月入住 2 晚

2/10 糟糕

Clarence

满意：服务设施
不满意：住宿条件和设施，员工和服务
I didn't like the policy 😕 not able to check in before 3 pm. We came around 10 am and have to wait until 3 pm
2023 年 10 月入住 1 晚

8/10 还可以

Edward

满意：清洁度、员工和服务、住宿条件和设施
I was surprised hand soap was not provided. Perhaps overlooked when the room was cleaned...
2023 年 10 月入住 1 晚

4/10 很差

Ray Lee

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Amenities area not stocked....TV dud not work...no signal....A/C froze up literally....had to shut it off to unthaw...refrigerator waa extremely noisy all night....room seemed unkempt. Would not choose Candlewood again
2023 年 10 月入住 2 晚

8/10 还可以

Printess

满意：清洁度、员工和服务、住宿条件和设施
Great hotel clean conveniently close to its downtown area lots of amenities
2023 年 10 月入住 1 晚

2/10 糟糕

MICHELE，Chicago

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms and hotel need major updates. None of the outlets in the room worked. There was no option to move to another room.

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 1 晚

2/10 糟糕

Karrell

不满意：住宿条件和设施，清洁度
2023 年 9 月入住 1 晚

4/10 很差

Paul

2023 年 9 月入住 2 晚

10/10 超赞

Frank

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and fresh. Everything was as expected. I had an issue with the TVremote but worked around it.
2023 年 9 月入住 3 晚

2/10 糟糕

Anna

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I booked a room for 3 night 5 days In advance and when I arrived to hotel I was told that there was no availability. This was very inconvenient leaving me to look for lodging at the last minute.
2023 年 8 月入住 3 晚

10/10 超赞

douglas

与家人出行, 与配偶出行
满意：服务设施
Very clean compared to other facilities we have stayed at last two years. Will be going back.
2023 年 8 月入住 2 晚

6/10 一般

Nicholas

商务旅客
满意：员工和服务，清洁度
2023 年 8 月入住 1 晚

8/10 还可以

Agron

满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Water is over priced at $3 for 16oz no name brand bottle, at least according to the older overnight guy considering the name brand icedcyea was only $2...very suspect...But overall, everything else was kewl especially "Kat" at the front desk, awesome and nice to me the entire stay.
2023 年 8 月入住 5 晚

2/10 糟糕

Chase

与配偶出行
不满意：员工和服务
The hotel overbooked and called me 2 hours before my check-in to tell me I no longer had a hotel room and there was nothing they could do except issue a refund.
2023 年 8 月入住 4 晚

2/10 糟糕

Adam

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚

2/10 糟糕

Francis

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
I paid for my room through hotels.com. Had a receipt. The hotel employee charged me not only the $100 for incidentals but also the cost of the room! When I told him I had already paid for the room, he insisted that it wasn’t possible to pay for a room through a third party! I attempted to resolve this by using the virtual chat on hotels.com. Horrible experience. Hotel phones were down and so the hotels.com agent couldn’t speak with the hotel clerk. Fortunately the GM of the hotel was called by the clerk. Another employee had processed my reservation incorrectly. The charge of the room and the $100 incidental were reversed. I understand things happen but the clerk was insisting he was right when he was clearly wrong. I will not be using this hotel or hotels.com anymore after this experience.
2023 年 7 月入住 1 晚

2/10 糟糕

TeQuia

不满意：住宿条件和设施，清洁度
2023 年 7 月入住 1 晚

10/10 超赞

Ronnie

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Right off the highway...nice staff
2023 年 7 月入住 2 晚

2/10 糟糕

Shannon

2023 年 6 月入住 1 晚

2/10 糟糕

Scott

商务旅客
不满意：清洁度
2023 年 6 月入住 1 晚

10/10 超赞

Patti

2023 年 6 月入住 1 晚