2/10 糟糕
Rose
与家人出行
2024年05月12日
不满意：服务设施，员工和服务
The hotel is in a great location within walking distance to restaurants. It is a fairly clean hotel. Unfortunately, the front desk staff was quite rude. They changed our reservation to a room with one bed when we paid extra to book a 2 queen bed suite. Three people in one bed will not work. When asking for a pull out bed, the front desk woman stomped off huffing and puffing. She came back and shoved a pillow and blanket at us. I asked for an additional blanket and pillow and she stomped off again with an attitude. The hotel was overbooked and the staff was overwhelmed. Clearly this hotel needs to have an adult present during the late evenings when they are overbooked as the front desk staff was young and engaged in unprofessional and inappropriate behavior.
Rose
2024 年 5 月入住 1 晚