Institute hotels in Charleston

"Still could improve on the breakfast"

"I honestly have no complaints, everything was great! "

"Clean rooms. A good variety of restaurants nearby. Easily accessed from the highway."

"First of all, hotels.com website lists in the amenities that there is free parking. One of the reasons I booked the room. There isn’t free parking. Second, the room had a drain stopped up that I had to report several times and get worked on several times to finally get it fixed. The manager wasn’t helpful at all about the free parking question. Basically told me it wasn’t his problem and to contact hotels.com. They can honor the reservation but not the rest of the amenities listed in said ad. This will be the last time I book that hotel and probably be the last time I use hotels.com since their ad listed it wrong and cost me even more money. My cousin booked through hotels.com and got a bigger, nicer room a lot cheaper. That’s still a head scratcher "

"We were very disappointed with one major problem. We were there for three nights without TV during the NCAA Final Four games. The hotel said they were switching cable providers and there were problems. We ask for an adjustment for our room charges and they refused, saying it was the cable company's fault. We have crossed this hotel off our list based on their response and attitude in dealing with a problem that is clearly their responsibility. "

"My favorite hotel to stay at when visiting WV. Room is always clean and service is always great! We stayed for 2 nights, and ended up booking an extra night here for that reason. Also close to some of our favorite restaurants! "

"Carpets in the room needs to be pulled up. Also upon arrival i was told I only had 1 room but I paid for two."

"Good "

"Property is "