“No hay palabras para describir la experiencia vivida. Empezando por el personal y atención VIP, realmente VIP. José, Damián, no los mencionó a todos porque no recuerdo sus nombres, pero todos fueron fantásticos, nos hicieron sentir como en casa. El lugar, la habitación, el servicio, hospitalidad, en general todo. Mis palabras no le hacen justicia al lugar. Solo puedo decir que es un 100% recomendado. Gina y Francis desde Puerto Rico, volvemos”
“They have lots of problems with the water supply. We didn’t have water to use for at least half the time we were there. Frustrating.
Also there is not hot water.”
“We were honored to be the first guests after Isla Azul’s reopening under new management. The hotel manager Pedro is exceptionally friendly and customer-focused. He and his team were a highlight of our stay. He coordinated awe-inspiring snorkeling and phytoplankton tours with an experienced local guide. The restaurant chef whipped up delicious local favorites, made to order, and the piña coladas were nice and cold! The hotel was still in the process of renovating during our stay, so I expect that……
“After booking, we repeatedly messaged the hotel for directions and only got a reply at 7:55am on check-in day, telling us the only boat left Cartagena at 8:15am. No way to make it. They then sent a contact for a 9am boat costing 90k + 30k port tax, though cheaper 70k options exist. Given boats run only until 9am and transport can cost as much as two nights’ stay, this should be clearly stated before booking – we could easily have missed the first night.
At the hotel, overnight guests have no……
“Cela a l’air bien sur les photos mais c’est du camping confortable en fait… Le personnel était respectueux mais nous avons dû quitter les lieux et trouver un hôtel à côté pour dormir car cela n’était pas du tout le séjour qu’on avait en tête. Attention aux photos! Il n’y a ni clim, ni moustiquaires (présence d’un ventilo sur pieds). A part la chambre l’hôtel n’offre aucun autre espace de chillage vraiment à part la salle à manger. Juste une chambre dans laquelle dormir et un 3min de marche en……
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