Clean, comfortable, and clearly well cared for. The resort grounds and rooms felt well kept throughout our stay.
The staff were very good and worked hard, but you’ll likely need a translator app for smoother communication. I’ve been to other resorts where English is more widely spoken, but honestly, we’re in Mexico—not California—so I don’t see that as a dealbreaker.
A few things we weren’t overly impressed with (and wish had been clearer up front):
**Currency exchange:** The front desk **will not exchange USD**—they’ll only exchange **Canadian dollars**.
* **Room service fees:** Room service costs **$150 pesos plus tip**, which surprised us since most all-inclusives we’ve visited don’t charge extra for it.
**Mini-fridge limitations:** The mini fridge is limited to **a maximum of two beers**. We asked for more beer and Coke and were told no—and that **Coke would be an extra charge**. **Canned soda/pop isn’t included** in the minibar.
**Dining reservations:For a **10 -night stay**, you can book **a maximum of four specialty restaurant reservations**. That’s fine, but it should be communicated in advance. If you don’t have a specialty booking, the main alternative is the buffet.
**Alcohol service hours:** **No alcohol before 11:00 a.m. You can get mimosas at breakfast and Bailey’s in coffee, but otherwise you’ll need to wait until 11.
Beach access: The biggest drawback is the beach. There’s a small beach area accessible by stairs, but it’s not a “walk straight out.
