Wonderful! Thank you for the 5 star review, Wen Chun! Each of our team members will be very happy to hear that you enjoyed your stay with us and we hope to see you again soon!
10/10 超赞
Ben,La Verne
2021年09月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ben
2021 年 9 月入住 2 晚
10/10 超赞
Julene
2024年05月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were given a great room and convenient location
Julene
2024 年 4 月入住 1 晚
10/10 超赞
Ariannis
2024年05月8日
满意:清洁度、员工和服务、住宿条件和设施
Ariannis
2024 年 5 月入住 1 晚
Customer Service Manager 于 2024年05月10日 的回复
Greetings Ariannis, We are happy to see your 5 star review! Thanks for allowing us to be a part of your wonderful, memorable experience. We're looking forward to seeing you again in the future.
10/10 超赞
LORA,HERNDON
2024年04月30日
满意:清洁度、员工和服务、住宿条件和设施
LORA
2024 年 4 月入住 2 晚
Customer Service Manager 于 2024年05月6日 的回复
Your 5 star review is greatly appreciated by our team members, Lora. It will be a pleasure to welcome you back into our home again soon!
10/10 超赞
Jo Ann,Greenville
与配偶出行
2024年04月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is gradually updating. The staff is friendly and welcoming. During check-in the clerk received a phone call that involved a complex situation. She kept nodding to me and apologizing. She was sweet and later put several calls on hold so she could complete our check- in.
Jo Ann
2024 年 4 月入住 1 晚
Customer Service Manager 于 2024年04月22日 的回复
Greetings Jo Ann, Thank you for your kind words regarding our friendly team members. We apologize for your delay in checking in and truly appreciate your patients. Please return soon so you may see our new facility! Safe travels!
8/10 还可以
Kimberland
2024年04月15日
Kimberland
2024 年 4 月入住 1 晚
Customer Service Manager 于 2024年05月6日 的回复
Good Morning Kimberland, Here at the Hampton Inn & Suites Bartram Park, we always strive to provide the best guest experience and are happy to hear that we delivered. Hope to see you again soon!
10/10 超赞
Francis
2024年04月13日
满意:清洁度、员工和服务、住宿条件和设施
Francis
2024 年 3 月入住 1 晚
Customer Service Manager 于 2024年04月15日 的回复
Good Afternoon Francis, Our team members will be so happy to see your kind review, which we thank you for. Please come back again soon!
10/10 超赞
Wildeson
与配偶出行
2024年04月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property
Wildeson
2024 年 4 月入住 1 晚
Customer Service Manager 于 2024年04月9日 的回复
Wow! Thank you Wildeson for the 5 star review! Our team members will be happy to hear that you enjoyed your stay with us. Come back again soon!
10/10 超赞
Thomas
与配偶出行
2024年04月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location and many places to walk to grab a food.
Thomas
2024 年 3 月入住 2 晚
Customer Service Manager 于 2024年04月8日 的回复
Hi Thomas, Having so many restaurants and shopping options near the hotel is wonderful, and many are within walking distance. Please come back again soon!
8/10 还可以
Pedro
2024年04月4日
满意:员工和服务,清洁度
Pedro
2024 年 3 月入住 1 晚
Customer Service Manager 于 2024年04月5日 的回复
Dear Pedro, We are so pleased to see your 4 star review. Next time you visit the Jacksonville, FL area, we'd love to have you stay with us again!
10/10 超赞
Dianne
与家人出行
2024年04月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fast check in and friendly staff.
Dianne
2024 年 4 月入住 1 晚
Customer Service Manager 于 2024年04月4日 的回复
Hi Dianne, We love providing outstanding customer service for each of our guests. Thank you for your kind words and we hope to see you again soon!
10/10 超赞
Dianne
团体旅客
2024年04月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely breakfast including hot table with eggs and sausage
Dianne
2024 年 3 月入住 2 晚
Customer Service Manager 于 2024年04月8日 的回复
Good Afternoon Dianne, You're right, our on the house hot breakfast buffet is yummy! Hope to see you again soon!
8/10 还可以
Elizabeth
2024年03月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it was exactly what I expect from Hampton Inn. the room was comfortable. Only problem was the key cards kept de-activating.
Elizabeth
2024 年 3 月入住 4 晚
Customer Service Manager 于 2024年03月28日 的回复
We are very happy to hear that our hotel was exactly what you were looking for as well as being comfortable. We are very sorry to hear that your guest room keys were deactivating, which was rectified. Please come back again soon!
10/10 超赞
Lisa
与家人出行
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to everything we come to see in the Jacksonville area.
Lisa
2024 年 3 月入住 2 晚
Customer Service Manager 于 2024年03月25日 的回复
Hi Lisa, Here at the Hampton Inn & Suites Bartram Park, we always strive to provide the best guest experience and we are happy to hear that we delivered! Thank you for your 10 star review!
10/10 超赞
Paul
2024年03月24日
Paul
2024 年 3 月入住 1 晚
Customer Service Manager 于 2024年04月15日 的回复
Thank you for the 5 star review, Paul! It is greatly appreciated by our team! It will be a pleasure to welcome you back again soon!
10/10 超赞
Bill
2024年03月15日
Bill
2024 年 3 月入住 1 晚
Customer Service Manager 于 2024年04月4日 的回复
Wow! Thank you for the 5 star review, Bill! It was a pleasure to have you as our guest. Please return soon!
2/10 糟糕
Juan
2024年03月14日
Juan
2024 年 3 月入住 2 晚
stevem 于 2024年04月4日 的回复
This is certainly not a typical review for us on Expedia and we have not had a Juan as an Expedia guest in the last month, so I am going to assume that the wrong hotel was reviewed.
10/10 超赞
Neil
与配偶出行
2024年03月12日
Now place
Neil
2024 年 3 月入住 1 晚
Customer Service Manager 于 2024年03月12日 的回复
Good Morning Neil, Your 5 star review is greatly appreciated by our team! Thank you for selecting our hotel and we look forward to your next arrival!
10/10 超赞
Ludy
2024年03月4日
满意:清洁度、员工和服务、住宿条件和设施
I like this place because it’s close to the highway, close to the grocery store and a lot of restaurants! And they even have a 24 hr Walgreens store nearby which we used for my grandson’s medicines at 4am in the morning! Love this place.
Ludy
2024 年 3 月入住 2 晚
Customer Service Manager 于 2024年03月5日 的回复
Good Morning Ludy, Having so many nearby restaurants and shopping is very convenient. We're so happy to hear that you were able to pick up medicine for your grandson, hopefully he's feeling better now.
4/10 很差
Douglas
团体旅客
2024年03月2日
room temperature was hard to regulate. It was either cold or hot.
The breakfast which was included was horrible nasty tasting and did not look good to eat. Fake chicken sausage?
Douglas
2024 年 2 月入住 2 晚
stevem 于 2024年03月4日 的回复
Hello Douglas. I wish you had asked us about your AC issues, because we could have helped. As for the sausage, this was a substitute sent to us by our supplier for a sausage which was out of stock, but it was not fake chicken. Breakfast is probably the most subjective of all review areas. On any given day, we will have people who love the breakfast and others not so much. Thanks for staying with us.
10/10 超赞
Kelly
与配偶出行
2024年02月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just off the exit. Quiet. Multiple restaurants close.
Kelly
2024 年 2 月入住 1 晚
Customer Service Manager 于 2024年02月20日 的回复
Greetings Kelly, You're right, there are so many nearby restaurants and shopping that you may walk to from the hotel, as well as having easy access to the Interstate but without hearing the noise. It will be a pleasure to welcome you back into our home again soon!
10/10 超赞
Lynn Roth
与配偶出行
2024年02月17日
Michelle at the front desk was especially helpful and knowledgeable- we would return to receive this level of sincere service and helpfulness.
Thank you,
Michelle
Lynn Roth
2024 年 2 月入住 1 晚
Customer Service Manager 于 2024年02月19日 的回复
Hi Lynn Roth, you're right, our team member Michelle is very knowledgeable as well as attentive to each of our guests. She is a great ambassador for each of our team members and we love having her on our team. It will be a pleasure to welcome you back into our home again!
10/10 超赞
steven
2024年02月16日
满意:清洁度、员工和服务、住宿条件和设施
steven
2024 年 2 月入住 1 晚
Customer Service Manager 于 2024年02月19日 的回复
Thank you for the 5 star review, Steven. We love our 5 star guests and hope you return again soon!
10/10 超赞
Jack
2024年02月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel was clean, comfortable and had an easy checkin.
Employees very helpful.
Jack
2024 年 2 月入住 1 晚
Customer Service Manager 于 2024年02月15日 的回复
Wow! Thank you for the outstanding review, Jack. We're so happy to hear that you enjoyed your visit with us and we hope to see you again soon!
10/10 超赞
Kathleen
2024年02月12日
Kathleen
2024 年 2 月入住 2 晚
Customer Service Manager 于 2024年03月22日 的回复
Hi Kathleen, It is always a pleasure to have you as our guest. Your 5 star review is greatly appreciated. Please come back again soon!
6/10 一般
Terrence
2024年02月12日
满意:住宿条件和设施,清洁度
不满意:客房舒适度
No Heat!!!
The heat in my room didn't work even though the temperatures were in the 50's at night. I asked the front desk to check into the matter twice, but nothing was done.
Terrence
2024 年 2 月入住 3 晚
stevem 于 2024年02月17日 的回复
Hi Terrence. Please accept my apology for an obvious slip up. I found that we placed your concern about the heat in our maintenance computer and the computer shows resolved. I suspect that our people started dealing with the issue, got distracted with something else,and did not return. We are really a very good hotel, as can be seen by the huge number of top reviews we have on Expedia, so I hope you will give us another opportunity the next time you are in the area. Please give me a call if you would like to discuss this matter further. Steve Front Office Manager
10/10 超赞
Jacqueline
与家人出行
2024年02月5日
The staff was friendly and welcoming.
Jacqueline
2024 年 2 月入住 1 晚
Customer Service Manager 于 2024年02月5日 的回复
Good Afternoon Jacqueline, We appreciate your 5 star review regarding our hotel as well as our friendly and welcoming team members. Come back again soon!
10/10 超赞
Deborah
与配偶出行
2024年02月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The manager on duty was great
Deborah
2024 年 2 月入住 1 晚
Customer Service Manager 于 2024年02月5日 的回复
Thank you for your kind words regarding our manager on duty, Deborah. It is always a pleasure to meet wonderful guests such as yourself!
8/10 还可以
ROBIN,mirimar
2024年01月30日
ROBIN
2024 年 1 月入住 4 晚
Customer Service Manager 于 2024年03月22日 的回复
Good Morning Robin, Our team members will be very excited to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.
8/10 还可以
Brevie
2024年01月26日
Brevie
2024 年 1 月入住 1 晚
Customer Service Manager 于 2024年01月29日 的回复
Dear Brevie, Thank you for the review and hope during your next visit, you may experience our outstanding customer service that we are known for.
10/10 超赞
Edgardo
2024年01月25日
满意:住宿条件和设施,清洁度
Great place
Edgardo
2024 年 1 月入住 2 晚
Customer Service Manager 于 2024年01月26日 的回复
Hi Edgardo, We are so pleased to see your 5 star review and that you enjoyed your stay with us. Next time that you're in the Jacksonville area, we'd love to have you stay with us again!
10/10 超赞
Richard
与家人出行
2024年01月22日
满意:清洁度、员工和服务、客房舒适度
Richard
2024 年 1 月入住 1 晚
Customer Service Manager 于 2024年01月26日 的回复
Fantastic News, Richard! Our team members will be very happy to see that your stay was a perfect 10! Thank you so much! It will be a pleasure to welcome you back into our home again soon!
2/10 糟糕
Monica
与家人出行
2024年01月22日
Monica
2024 年 1 月入住 1 晚
stevem 于 2024年01月23日 的回复
Searching from the beginning of January, we do not have a Hotels.com reservation under the name of Monica, so we honestly do not know if the correct hotel is even being reviewed here. This review is certainly not typical of the reviews we receive on this site.
10/10 超赞
Eduardo
2024年01月21日
满意:清洁度、员工和服务、住宿条件和设施
Eduardo
2024 年 1 月入住 1 晚
Customer Service Manager 于 2024年01月26日 的回复
Hi Eduardo, Thank you for sharing your experience, and we are happy to enjoyed your stay with us. We look forward to seeing you again soon!
10/10 超赞
Edgardo
2024年01月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Edgardo
2024 年 1 月入住 2 晚
Customer Service Manager 于 2024年01月19日 的回复
Wow! Thank you for the outstanding review. Our team members will be very happy to hear that you enjoyed your stay with us! See you soon!
6/10 一般
Jenny
2024年01月18日
不满意:客房舒适度
Jenny
2024 年 1 月入住 3 晚
Customer Service Manager 于 2024年01月26日 的回复
Good Morning Jenny, We appreciate your review, and apologize that we did not provide the outstanding service that we are known for. Please give us another opportunity to shine during your next visit.
6/10 一般
Robert
2024年01月17日
Robert
2024 年 1 月入住 1 晚
Customer Service Manager 于 2024年01月19日 的回复
We are sorry that we did not provide the superior experience we are known for, Robert. Please give us another opportunity to provide you with our best customer service. Thank you for your time.
8/10 还可以
Melissa
2024年01月15日
Melissa
2024 年 1 月入住 2 晚
Customer Service Manager 于 2024年01月19日 的回复
Your 4 star review is appreciated by our team. We look forward to seeing you again soon!
10/10 超赞
Walter
团体旅客
2024年01月15日
Walter
2024 年 1 月入住 1 晚
Customer Service Manager 于 2024年01月19日 的回复
Hi Walter, Here at the Hampton Inn & Suites Bartram Park, we always stive to provide the best guest experience and we are happy to hear that we delivered! When next in the Jacksonville area, we hope you'll return to visit us again!
2/10 糟糕
Jose
商务旅客
2024年01月14日
满意:清洁度
不满意:客房舒适度,员工和服务
Expensive For What You Get
Mattress very soft and sags in middle.
Blankets extremely thin and cheap.
Jose
2024 年 1 月入住 1 晚
stevem 于 2024年01月15日 的回复
Hello Jose. I am not able to identify you from the name left on the survey, but it is safe to say that your survey is not at all typical of the reviews Expedia guests give us. Our mattresses are the Hilton Serta standard and are not even old. However, bed comfort is very subjective, and in the same beds, we will get surveys saying they are wonderful, too soft and too hard. Our blankets are also Hilton standard. Thank you for staying with us.
10/10 超赞
Rona
2024年01月14日
Rona
2024 年 1 月入住 1 晚
Customer Service Manager 于 2024年01月19日 的回复
Good Morning Rona, Thank you for sharing your experience, and we are happy you enjoyed your stay with us. Please return again soon!
8/10 还可以
Laura
与家人出行
2024年01月8日
满意:清洁度、员工和服务、住宿条件和设施
Great last minute reservation. The only negative was the amount of noise you could here in the hallway from inside the room.
Laura
2024 年 1 月入住 1 晚
Customer Service Manager 于 2024年01月8日 的回复
Good Morning Laura, We apologize for the noise that you experienced outside your room, which was out of our control. We will gladly investigate any issues once reported as your stay with us is most important. Please visit us again soon.
8/10 还可以
Robert,Locust Grove
2024年01月8日
Robert
2024 年 1 月入住 2 晚
Customer Service Manager 于 2024年01月29日 的回复
Hi Robert, We are appreciative of your 4 star review. It is always a pleasure welcoming you into our home and hope to see you again soon.
10/10 超赞
scott
2024年01月7日
scott
2023 年 12 月入住 1 晚
Customer Service Manager 于 2024年02月19日 的回复
Good Afternoon Scott, your 5 star review is greatly appreciated by our team members! Please come back again soon.
10/10 超赞
Harry
与家人出行
2024年01月1日
满意:清洁度、员工和服务、住宿条件和设施
Harry
2023 年 12 月入住 1 晚
Customer Service Manager 于 2024年01月8日 的回复
Greetings Harry, Thank you for the 5 star review! Our team members will be very happy to hear that you enjoyed your stay with us. Please come back again soon!
10/10 超赞
Linda,BOCA RATON
与配偶出行
2023年12月31日
满意:清洁度、员工和服务、住宿条件和设施
Very large room. Quiet and comfortable. Good service.
Linda
2023 年 12 月入住 3 晚
Customer Service Manager 于 2024年01月2日 的回复
You're right, our rooms are very large, quiet and comfortable, Linda. Thank you for your kind words regarding our outstanding team members who provided good service. Please come back again soon!
8/10 还可以
samuel
与配偶出行
2023年12月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good spot to stay in.
samuel
2023 年 12 月入住 1 晚
Customer Service Manager 于 2024年01月2日 的回复
Hi Samuel, Thank you for the 4 star review. We're happy to hear that you enjoyed your stay with us. Please let us know how we could make it a 5 star review next time you visit . Thank you and we hope to see you soon!
10/10 超赞
Dean
2023年12月29日
Dean
2023 年 12 月入住 1 晚
Customer Service Manager 于 2024年01月19日 的回复
Hi Dean, Thank you for the 5 star review! We hope to see you again soon!
10/10 超赞
Dian
与配偶出行
2023年12月29日
Great sleep after a long day of travel
Dian
2023 年 12 月入住 1 晚
Customer Service Manager 于 2024年01月2日 的回复
Good Afternoon Dian, Getting a great nights sleep is very important, especially when traveling. We look forward to seeing you again in the near future.