The staff made up for the fact the hotel building is a bit dated. Very clean, fantastic breakfast, close to Serpong train station and newer/modern Aeon Mall BSD City. Special thanks to Yudi, Edy, Dina, Asya and Rahmat and the rest of the staff that I didn't get names. Very professional and well managed. Thank you for 6 nights, would book again.
Kevin
於 2024 年 9 月住了 6 晚
4/10 欠佳
Naoki
多人同遊
2024 年 9 月 19 日
不滿:整潔度、設施服務和住宿狀況
Naoki
於 2024 年 9 月住了 1 晚
8/10 不錯
YUKI
2024 年 7 月 23 日
YUKI
於 2024 年 7 月住了 4 晚
10/10 優異
Zulk (Langley)
家人同遊
2024 年 5 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very satisfied
Zulk
於 2024 年 5 月住了 5 晚
2/10 很差
Moriyama
2023 年 11 月 18 日
不滿:整潔度、住宿狀況和客房舒適度
Moriyama
於 2023 年 11 月住了 1 晚
4/10 欠佳
palsung
商務旅客
2023 年 11 月 16 日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
i never will have next stay
dirty and horrible
palsung
於 2023 年 11 月住了 3 晚
6/10 一般
Henry
商務旅客
2023 年 9 月 22 日
不滿:整潔度和客房舒適度
Henry
於 2023 年 9 月住了 1 晚
8/10 不錯
Glenn
伴侶同遊
2023 年 4 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I visit Indonesia on a regular basis now because I have a fiancé and plan to retire there soon. The routine is to meet my gal in Jakarta, spend a few days then travel around before returning to Jakarta for a few more before I depart. This is the first time I rebooked the same place because we did like it there. I realized that I had over booked by 1 day and asked for a refund on 1 day but they declined. I would have understood if it was during peak season, but it wasn’t and they were not really inconvenienced.
I would have made the refund as a gesture of good will, knowing the value of good customer service. I am not saying that I won’t return but if there is a choice to be made, I will remember. It’s a good hotel but I think they could rethink policy considering customer loyalty.
Glenn
於 2023 年 4 月住了 5 晚
10/10 優異
MOHAMMED
2023 年 1 月 5 日
MOHAMMED
於 2023 年 1 月住了 1 晚
8/10 不錯
STEEVE
家人同遊
2022 年 10 月 13 日
讚好:整潔度、職員與服務和設施服務
Good quality for the price but improvments are required. Paint needs to be redone on the walls, bathroom is so tiny for the size of that room. A little bigger would have been great since our room was quite big.
STEEVE
於 2022 年 10 月住了 2 晚
8/10 不錯
Roberto
2021 年 6 月 6 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Decent, but overpriced
The Junior suite was pretty decent, but too expensive (~$50 per night).
*** Positive *** Always diligently delivering cutlery when needed. Always friendly over the phone. Room was spacious, except the bathroom. Sheets felt clean. No stale smells in the room.
*** Negative *** Some of the young cleaning staff cleaned in a lazy way (skipping half the floor, including very dirty area under the bed). Forgot to change floor mats multiple times until I made an issue out of it. Tiny shower cubicle. Staff do no speak English (well). Windows do not close well, so even though you are on a high floor, you can still hear loud noises from outside.
Roberto
於 2021 年 5 月住了 7 晚
8/10 不錯
真實旅客
商務旅客
2020 年 3 月 22 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2020 年 3 月住了 1 晚
6/10 一般
Jack
商務旅客
2019 年 10 月 11 日
讚好:整潔度
不滿:設施服務
NA nothing special, Breakfast was lousy. No service.
Jack
於 2019 年 10 月住了 2 晚
6/10 一般
Irene
2019 年 8 月 11 日
讚好:職員與服務、住宿狀況和客房舒適度
The room size is pretty good however compare to the room size, the shower box is very small. Overall it look clean except the towel