雅加达香格里拉点评

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雅加达香格里拉

Kota BNI, JL. Jend. Sudirman Kav. 1, Jakarta, Jakarta

9.2

非常棒

9.4/10

清洁度

9.4/10

员工和服务

9.4/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

8/10 还可以

KWOK KEUNG

商务旅客

2023年03月18日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Food in restaurant is overpriced and medium/low quality.

2023 年 3 月入住 2 晚

Timothy Wright - General Manager 于 2023年03月20日的回复

Dear Valued Guest,Thank you for sharing your review.Please accept our sincere apologies if our food quality did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for further actions.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

YI-FEI

2022年05月16日

2022 年 5 月入住 1 晚

Timothy Wright, General Manager 于 2022年05月19日的回复

Dear YI-FEI Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 超赞

CHING MAN

2021年07月6日

2021 年 6 月入住 5 晚

Markus Christ, General Manager 于 2021年07月7日的回复

Dear CHING MAN, Thank you for sharing your review. I am glad to know that our overall services have made your stay a pleasant one. It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 超赞

真实旅客

与配偶出行

2020年01月30日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

大堂太涷，房間空調一般，服務員態度很好，且主動幫助客人，親切有禮，保安嚴謹但過於重複，環境感覺舒服，應該贊賞

2020 年 1 月入住 3 晚

Markus Christ, General Manager 于 2020年02月3日的回复

Dear Valued Guest, Thank you for sharing your review. I am very pleased to know that our colleagues and hotel’s environment have made your stay a pleasant one. However, please accept our sincere apology if our Lobby and Security team did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. We look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 超赞

真实旅客

2019年05月5日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2019 年 4 月入住 5 晚

Andrew den Oudsten 于 2019年05月6日的回复

Thank you for giving us your review. We always strive to maintain our quality and your feedback is surely valuable for our improvement. With Best Regards, Andrew den Oudsten General Manager

10/10 超赞

Li-Shan

2018年10月3日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2018 年 10 月入住 1 晚

Andrew den Oudsten - General Manager 于 2018年10月4日的回复

Dear Li-Shan, thank you for sharing your review and for awarding us top marks. We appreciate your feedback and look forward to welcoming you back in the future. With Best Regards,

8/10 还可以

真实旅客

2018年08月31日

很好的飯店

它的游泳池很棒不要浪費了

2018 年 8 月入住 2 晚

Andrew den Oudsten - General Manager 于 2018年08月31日的回复

Thank you for your review and we are very pleased you like our swimming pool. We look forward to welcoming you back. Best regards,

8/10 还可以

Yuen Chun

2018年06月11日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2018 年 6 月入住 3 晚

Andrew den Oudsten - General Manager 于 2018年07月3日的回复

Dear Yuen Chun, Thank you for sharing your review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

10/10 超赞

Wenzhe

2017年11月28日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2017 年 11 月入住 1 晚

Dear Wenzhe, Thank you for giving us an excellent review. We look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager

10/10 超赞

真实旅客

2017年09月15日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

A great stay overall, will return. An oasis in bustling central Jakarta.

2017 年 9 月入住 2 晚

Andrew den Oudsten 于 2017年10月24日的回复

Dear Valued Guest, Thank you for giving us an excellent review. We look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager

10/10 超赞

Li Hua

2017年03月30日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

2015年11月30日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Good hotel

Good hotel, good service

10/10 超赞

真实旅客

2015年10月6日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

This is a typical 5 star hotel, Service good and facility good. All is right because you get for what you pay for.However, they should improve gardening and swimming pool maintanese.

10/10 超赞

真实旅客

2015年04月28日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

下次还想再来的酒店

比较舒服的酒店，四周环境很好，服务也很好。唯一的遗憾是离机场有点远。

8/10 还可以

H,J,Lin，Taipei

2013年09月4日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

服務人員很親切,熱心:服務品質好.

一切很好唯美中不足的是,住宿期間有印尼朋友欲來訪,總機人員似乎很冷淡不樂意轉電話至房間連絡,感覺有貧富歧視的感覺.

10/10 超赞

Vladimir

与家人出行

2024年03月31日

满意：员工和服务、服务设施、住宿条件和设施

One of the best hotels we’ve stayed in, we’ve been to over 50 countries. The hotel is gorgeous, fitness center is the best with free weights, and all the equipment you need.. and then the sauna, steam room, cold plunge.. we had an unbelievable stay! Thank you!

2024 年 3 月入住 1 晚

Hotel Management 于 2024年04月4日的回复

Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 超赞

Paul

2024年03月28日

2024 年 3 月入住 3 晚

Hotel Management 于 2024年04月19日的回复

10/10 超赞

Greg

2024年03月4日

2024 年 2 月入住 4 晚

Hotel Management 于 2024年03月25日的回复

8/10 还可以

Wafi

团体旅客, 商务旅客

2024年03月1日

满意：员工和服务、服务设施、住宿条件和设施

Nice hotel, clean rooms.

2024 年 2 月入住 1 晚

Hotel Management 于 2024年03月5日的回复

10/10 超赞

Stephen

与配偶出行

2024年02月29日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Extreme glamour. Gorgeous lavish rooms, an unthinkable continental breakfast, and impressively large lounge and pool grounds. There are tennis courts, a 24 hour gym, and there was live music in the lounge both nights we were there. The biggest surprise for me was the spa -- there's a full nordic spa circuit that is free to use, complete with hot tub, cold plunge, sauna, and steam room. Service was the best I've experienced. Absolutely worth the money.

2024 年 2 月入住 2 晚

Hotel Management 于 2024年03月1日的回复

10/10 超赞

Zoe，Sydney

2024年02月22日

满意：清洁度、员工和服务、住宿条件和设施

The staff were amazing and so friendly I couldn’t fault them

2024 年 2 月入住 2 晚

Hotel Management 于 2024年02月23日的回复

10/10 超赞

Peter

2024年01月15日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Very good experience. We like Shangri-La. Everything available in one Hotel. No need to go out. Wonderful and friendly service make the stay unique.

2024 年 1 月入住 3 晚

Timothy Wright - General Manager 于 2024年01月16日的回复

Dear Peter, Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 还可以

Soon

与家人出行

2023年12月27日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 12 月入住 2 晚

Timothy Wright General Manager 于 2024年01月2日的回复

Dear Soon,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Paul

2023年12月24日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Amazing stay

Emi in the breakfast restaurant brought me a ginger tea for my cough that was super nice

2023 年 12 月入住 1 晚

Timothy Wright General Manager 于 2023年12月26日的回复

Dear Paul,Thank you for sharing your review.I am glad to know that our overall service has made your stay a pleasant one. We appreciate your recognition of Emi. I am sure she will be proud to read your compliment.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Jae Hyung

商务旅客

2023年12月13日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 10 月入住 1 晚

Timothy Wright - General Manager 于 2023年12月14日的回复

Dear Jae Hyung,Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards,Timothy Wright General Manager

6/10 一般

Mustafa

2023年12月10日

2023 年 12 月入住 1 晚

Timothy Wright General Manager 于 2024年01月2日的回复

Dear Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Shuhao

与家人出行

2023年11月22日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 11 月入住 1 晚

Timothy Wright - General Manager 于 2023年11月23日的回复

Dear Shuhao,Thank you for sharing your review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Ronally

2023年11月19日

2023 年 11 月入住 3 晚

Timothy Wright - General Manager 于 2023年11月21日的回复

Dear Ronally,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Nadiem

2023年11月16日

满意：清洁度、员工和服务、住宿条件和设施

It was a return trip after many years and good to see Shangri-la has kept it's standards for good service and personalized hospitality.

2023 年 11 月入住 1 晚

Timothy Wright - General Manager 于 2023年11月17日的回复

Dear Nadiem,Welcome back to Shangri-La Jakarta and thank you for your kind feedback.I am glad our colleagues' services have made a positive and lasting impression on you.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

firmansyah Luasan

2023年11月10日

2023 年 10 月入住 1 晚

Timothy Wright - General Manager 于 2023年11月13日的回复

Dear Firmansyah,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 还可以

SHIRO

商务旅客

2023年11月3日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

レストランの飲み物について

清潔さが行き届いている。非常に良いと思います。中華料理店で食事をしましたが、アルコール類がビールしかありませんでした。紹興酒とか、ウイスキー等揃えておいた方が良いと思います。

2023 年 10 月入住 2 晚

Timothy Wright - General Manager 于 2023年11月6日的回复

Dear Shiro,Thank you for sharing your review.I am very pleased to know that our cleanliness and overall facilities have made your stay a pleasant one.Appreciate your feedback on JIA's beverage selection. We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Masafumi

商务旅客

2023年10月29日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

All staff at the hotel were very friendly and I felt that I am welcomed from arrival to departure.

2023 年 10 月入住 1 晚

Timothy Wright - General Manager 于 2023年10月30日的回复

Dear Masafumi,Thank you for staying with us and for your kind appreciation to our colleagues.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Gautam

商务旅客

2023年10月16日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Fabulous stay at Shangri La. would definitely recommend.

2023 年 10 月入住 3 晚

Timothy Wright - General Manager 于 2023年10月17日的回复

Dear Gautam,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 还可以

Stephane

商务旅客

2023年10月15日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 10 月入住 2 晚

Timothy Wright - General Manager 于 2023年10月17日的回复

Dear Stephane,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Dhiraj

商务旅客

2023年10月12日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Beautiful place with fantastic staff all across

Excellent service made me feel like at home and welcomed

2023 年 10 月入住 3 晚

Timothy Wright - General Manager 于 2023年10月12日的回复

Dear Dhiraj,Thank you for choosing Shangri-La Jakarta as your preferred hotel in the city.I am glad to know our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Jae Hyung

2023年09月6日

2023 年 8 月入住 1 晚

Timothy Wright - General Manager 于 2023年09月8日的回复

Dear Jae Hyung,Thank you for sharing your review.I am glad to know our overall services and facilities have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 还可以

Phillip，Sugar Land

2023年08月6日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The staff really stood out with their services however during my stay the hotel was so busy that food options weren’t always replenished in time, sometimes not at all during breakfast.

2023 年 7 月入住 4 晚

Timothy Wright - General Manager 于 2023年08月7日的回复

Dear Phillip,Many thanks for acknowledging our colleagues. We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for consideration and further action.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

ANNA

2023年07月31日

2023 年 7 月入住 1 晚

Timothy Wright - General Manager 于 2023年08月21日的回复

Dear Anna,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

真实旅客

2023年07月17日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

良いホテルです

いつも快適に使える良いホテル。今回asia meetingと重なっていたため、セキュリティーチェックやチェックインにかかる時間など心配していたが全然問題なかった。定期的な掃除時間以外にも部屋迄きて水やタオルの補給をしてくれる気遣いがとてもありがたい。また利用したいと思うが、ホテル内のレストランやバー等の割引が欲しいところ。

2023 年 7 月入住 4 晚

Timothy Wright - General Manager 于 2023年07月18日的回复

Dear Valued Guest,Thank you for staying with Shangri-La Jakarta.I am glad to know you had a pleasant stay and that our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Martin

商务旅客

2023年07月7日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 7 月入住 3 晚

Timothy Wright - General Manager 于 2023年07月10日的回复

Dear Martin,Many thanks for your kind review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 还可以

Ole

商务旅客

2023年06月5日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 6 月入住 1 晚

Timothy Wright - General Manager 于 2023年06月5日的回复

Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

6/10 一般

Ole

商务旅客

2023年06月3日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Very noisy in Horizon Club

At afternoon tea all cakes was gone and the area was very noisy with a lot of children running around.

2023 年 5 月入住 1 晚

Timothy Wright - General Manager 于 2023年06月5日的回复

Dear Ole,I do regret that some of our services did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

8/10 还可以

inae

与家人出行

2023年05月2日

满意：清洁度、住宿条件和设施、客房舒适度

가족여행

드라이기 사용시 정전이 되었고 드라이기 교체 시까지 30분 이상 소요가 되어 약간의 불편함이 있었습니다. 연휴기간이라 조식 식당이 사람이 많았고 많은 인원으로 음식주변이 깔끔하게 정돈 되어있지 않아 아쉬웠습니다

2023 年 4 月入住 1 晚

Timothy Wright - General Manager 于 2023年05月3日的回复

Dear Valued Guest,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Lorraine

与配偶出行

2023年04月18日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Excellent service very friendly and checked on us to see all ok.

2023 年 4 月入住 4 晚

Timothy Wright - General Manager 于 2023年04月18日的回复

Dear Lorraine,Many thanks for your kind review.I am glad to know our overall services have made your stay with us a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Ole

商务旅客

2023年04月1日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 3 月入住 1 晚

Timothy Wright - General Manager 于 2023年04月2日的回复

Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

robert

2023年03月24日

Always good

2023 年 3 月入住 4 晚

Timothy Wright - General Manager 于 2023年03月27日的回复

Dear Robert,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back on your next visit soon.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Takashi

商务旅客

2023年03月20日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 3 月入住 3 晚

Timothy Wright - General Manager 于 2023年03月21日的回复

Dear Takashi,Thank you for sharing your review.I am glad to know our overall services have made your visit a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

Dudley，San Francisco

商务旅客

2023年03月17日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The staff was impeccable, the grounds were impeccable, and the service was impeccable. The Shangri-La lived up to it's reputation. It was a great convention hotel.

2023 年 3 月入住 1 晚

Timothy Wright - General Manager 于 2023年03月20日的回复

Dear Valued Guest,Thank you for sharing your kind review.I am glad to know our colleagues' services and overall facilities have made a positive and lasting impression on you.I look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

真实旅客

商务旅客

2023年03月12日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Enjoy Shangri-la

Well maintained hotel. Staff as friendly and helpful as always. The only complaint is the location. The hotel is centrally located, but the area is not very walkable. You will have to rely on taxis to get to the mall nearby.

2023 年 3 月入住 7 晚

Timothy Wright - General Manager 于 2023年03月13日的回复

Dear Valued Guest,Thank you for sharing your review.I am glad to know colleagues' services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 超赞

真实旅客

与家人出行

2023年03月5日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

オススメホテル

2023 年 2 月入住 3 晚

Timothy Wright - General Manager 于 2023年03月7日的回复

Dear Valued Guest,Thank you for sharing your kind review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

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关于雅加达香格里拉的点评

点评

非常棒

9.4/10

9.4/10

9.4/10

9.0/10

8.8/10

点评

8/10 还可以

KWOK KEUNG

KWOK KEUNG

10/10 超赞

YI-FEI

YI-FEI

10/10 超赞

CHING MAN

CHING MAN

10/10 超赞

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Li-Shan

Li-Shan

8/10 还可以

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很好的飯店

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8/10 还可以

Yuen Chun

Yuen Chun

10/10 超赞

Wenzhe

Wenzhe

10/10 超赞

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Li Hua

Li Hua

8/10 还可以

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Good hotel

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下次还想再来的酒店

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8/10 还可以

H,J,Lin，Taipei

服務人員很親切,熱心:服務品質好.

H,J,Lin

10/10 超赞

Vladimir

Vladimir

10/10 超赞

Paul

Paul

10/10 超赞

Greg

Greg

8/10 还可以

Wafi

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10/10 超赞

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Stephen

10/10 超赞

Zoe，Sydney

Zoe

10/10 超赞

Peter

Peter