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关于雅加达丽思卡尔顿酒店的点评

5 out of 5
雅加达丽思卡尔顿酒店
Jl. DR. Ide Anak Agung Gde Agung, Kav.E.1.1 no.1, Jakarta, Jakarta

点评

9.2

非常棒

10 分 - 超赞。357 条好评，共有 516 条点评" "
8 分 - 还可以。106 条好评，共有 516 条点评" "
6 分 - 一般。29 条好评，共有 516 条点评" "
4 分 - 很差。13 条好评，共有 516 条点评" "
2 分 - 糟糕。11 条好评，共有 516 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

9.2/10

服务设施

9.0/10

住宿条件和设施

9.2/10

环保

点评

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A good stay
The hotel is not quite new but still well maintained. Breakfast is OK but room to improve in terms of choice of selections.
2023 年 6 月入住 1 晚
eric 于 2023年06月26日 的回复
Dear Valued Guest, Thank you for staying with us and for sharing your honest review of our food and beverage offerings at the Ritz-Carlton Jakarta, Mega Kuningan. We are sorry to hear that your experience of our culinary offerings were not up to your expectations during your stay. Please know that our Ladies and Gentlemen do not take this lightly and will ensure your next meal with us is truly inspired. We are looking forward to serve you better on your next stay with us. Regards, Nitesh GandhiManaging Director

4/10 很差

Gabriel

2023 年 1 月入住 1 晚

8/10 还可以

Wong

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The best hotel in Jakarta
The staffs is friendly and polite. The shutte to go to the shopping mall is appericated.location is good and quite.
2020 年 1 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
雅加達旅遊住宿
尋找雅加達住宿時，由於雅加達ritz carlton並不太貴，便選擇這間。房間挺太，服務良好。下次有機會再來。
2019 年 10 月入住 1 晚

10/10 超赞

Kai Chung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel
Very Clean and tidy room. The staff was very friendly. Check-in and check out time was quick. The breakfast was above average but the choices were limited. Not enough staff at the restaurant.

8/10 还可以

Carol

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超值
優惠價格，高級享受
2017 年 12 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome stay
I really enjoyed my stay at ritz Carlton Kuningan, I use daily to stay in JW Marriott next to Ritz, this time I decided to give it a try. The receptions efficient, friendly and gave me some local tips about getting around the city, loved the experience

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
A bit old but the service is excellent.
Deco is a bit old, broken pillow case. But service is excellent. high security and nice staff.

10/10 超赞

JOYUN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

HIROMI，USASHINO-SHI

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

8/10 还可以

Masahiro

与家人出行
不满意：服务设施
レセプションの方やレストランのスタッフの方はとても親切で気さくに声をかけてくださる。 朝ごはんも全般的にとても美味しい。 しかし、オンラインのサービスは低く、エクスペディアのメッセージを送信しても返事が一週間後などとても遅い。改善すると良いと思う。 施設は全般的に古めかしい。 この値段なら仕方ないと思う。 wifiが遅い。または繋がらない。困った。
2024 年 4 月入住 2 晚

10/10 超赞

Michael

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Outstanding service, beautiful and comfortable room, nice amendities. My new favorite hotel un Jakarta!
2024 年 4 月入住 1 晚

10/10 超赞

Muhammad Awalludin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 7 晚

10/10 超赞

SANGHYEON

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

8/10 还可以

Ler Lee

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The checked in and out was a bit slow. We arried 5 minutes before 3pm, yet the room was not ready until 3:45pm!! This was not a five star quality service!
2024 年 2 月入住 1 晚

10/10 超赞

sangcheal

2024 年 2 月入住 1 晚

8/10 还可以

raiho

2024 年 2 月入住 2 晚

10/10 超赞

Jong-seong

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚

10/10 超赞

AHN

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚

6/10 一般

Wan Yee

满意：清洁度
不满意：员工和服务
Disappointing experience
We were given a smoking room when we booked a non-smoking room. When we questioned the hotel reception, they insisted that it is a non-smoking room when it obviously smells like one and the house keeping staffs told us it is in fact a smoking floor/room. The hotel management insisted that non-smoking room is not available otherwise until we requested for a refund and miraculously there is a non-smoking room available for us. Wasted a lot of our time to check in. Hotel room is clean but dated. Breakfast is average. Location is not very convenient from the airport train service. Stayed in 3 different hotels during our trip to Indonesia, unfortunately we have the worst experience at Ritz Carlton Mega Kuningan.
2023 年 12 月入住 2 晚

10/10 超赞

suki

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome……
2023 年 12 月入住 2 晚

10/10 超赞

Selim

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 5 晚

10/10 超赞

Shirakawa

2023 年 11 月入住 4 晚

6/10 一般

Choong Won，Doha

满意：员工和服务，清洁度
2023 年 11 月入住 2 晚

10/10 超赞

Naresh

2023 年 11 月入住 3 晚

8/10 还可以

REIKO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
概ね良かった
部屋は大きくて清潔できれい。立地も多分最高。スタッフも親切でフレンドリーで素晴らしい。 難を言うとアメニティが貧相。前の客が箱を開けた様な状態で置いてある。後は送迎タクシーは有料で相場よりかなり高い!から自分で流しのタクシー利用を勧めます。
2023 年 10 月入住 2 晚

10/10 超赞

MASAHITO

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
NICE
何もかも最高でした。ありがとう。
2023 年 10 月入住 1 晚

10/10 超赞

Tae Ik

2023 年 10 月入住 1 晚

10/10 超赞

Jors

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A magical honeymoon at the Ritz-Carlton!
My spouse and I traveled through Indonesia for three weeks to celebrate our honeymoon. During these three weeks we slept in different types of accommodations ranging from very basic to somewhat luxurious. For our final stop before flying back to Europe we wanted to stay in something nice to recharge. So we booked the Continental Room at the Ritz-Carlton during our final stop in Jakarta. We were already super excited to stay in this hotel, because my partner and I haven’t stayed in an hotel this luxurieus before. When we arrived we found out that they upgraded us, as a honeymoon present, to the Presidential suite. This room was unlike anything we have seen before; 400m3 of floor space, high ceilings, a private jacuzzi and two sitting areas. We never considered ourselves lucky, but at that moment we felt very lucky and fortunate. However the thing that made our stay truly memorable were the amazing people and staff we met. Everyone was so cheerfull, kind and warm. We met so many great people but we wanted to call out a few. Elvan, from reception, who showed us the suite, took nice photo’s for us and was such a kind soul. Ratu, from Restaurant Asia, who took the time to talk to us, to surprise us with small gifts and made us very comfortable when we were dining there. Dewri, from the Club Lounge, who made the best cocktails for us and showed true hospitality. Riske, also from the Club Lounge, who was just very hospitable, prepared a romantic dinner for us and made sure we didn
2023 年 10 月入住 1 晚

8/10 还可以

Sharif Haliza，Kuala Lumpur

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Older hotel, a bit dated. Can do without the torns in the curtains.
2023 年 9 月入住 4 晚

10/10 超赞

Cidiço Masonga

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really nice views and every comfort you could want.
2023 年 9 月入住 3 晚

10/10 超赞

George

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great club lounge service but the swimming pool wasn't clean enough.
2023 年 9 月入住 5 晚

10/10 超赞

Mohammed

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I’d love to recommend others, such a nice and safe spot
2023 年 9 月入住 1 晚

10/10 超赞

Rocksy

2023 年 8 月入住 2 晚

10/10 超赞

GUN WOONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
시설이 깨끗하고 서비스 최고입니다
2023 年 8 月入住 4 晚

2/10 糟糕

Elizabeth

不满意：员工和服务
When I searched for hotels that provided transportation to and from the airport on Expedia, this hotel was listed at the top. I booked it solely for that reason to make travel easier. However, they made us pay for transportation to and from the airport which was over $80. How ridiculous as the hotel was quite expensive to begin with. I am very frustrated and will never book with this hotel again.
2023 年 5 月入住 2 晚
eric 于 2023年06月7日 的回复
Dear Elizabeth, Thank you for sharing your recent experience with us. We regret that the price of our transportation service fell short of your expectation. Thank you for your feedback as this will enable us to address your concerns directly and take appropriate measures to improve our offerings. We hope that we will have the opportunity to welcome you back on your next visit to Jakarta. Regards, Nitesh Gandhi – Managing Director

10/10 超赞

Keith M

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 2 晚
eric 于 2023年06月3日 的回复
Dear Keith, Thank you for your positive feedback. At the Ritz-Carlton Jakarta, Mega Kuningan, we believe that true luxury is created by people who love what they do. We are thrilled that with the genuine and detailed attention of our Ladies and Gentlemen, you were able to be fully relaxed, inspired and enjoy meaningful experience that were truly indelible. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - General Manager

10/10 超赞

WONHA

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 4 晚
eric 于 2023年05月23日 的回复
Dear Wonha, Thank you so much for taking the time to share your positive experience at The Ritz-Carlton Jakarta, Mega-Kuningan. We are delighted to hear that you had a memorable stay with us. Our Ladies and Gentlemen are devoted to serving all Ladies and Gentleman genuinely, and we are overjoyed to hear that your stay with us was indelible and exceeded your expectations. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - Managing Director

10/10 超赞

WONHA

2023 年 5 月入住 1 晚
eric 于 2023年05月22日 的回复
Dear Wonha, At the Ritz-Carlton Jakarta, Mega Kuningan, we take great pride in providing a luxurious space to inspire your most meaningful journeys. Our accommodations are designed to provide you with an indelible experience, every time. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - Managing Director

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
eric 于 2023年05月11日 的回复
Thank you for staying at The Ritz-Carlton Jakarta, Mega Kuningan. We are delighted to hear about your recent stay with us was a positive one. Our Ladies and Gentlemen are devoted to serving the finest personal service such that you can enjoy a warm, relaxed and yet refined ambience. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - Managing Director

10/10 超赞

Anders

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 2 晚
eric 于 2023年05月11日 的回复
At the Ritz-Carlton Jakarta, Mega Kuningan, we strive to provide the finest care and comfort for our guests. It is truly gratifying to know that we succeeded in ensuring your trip was truly indelible. Thank you for giving us positive ratings. We take great pride in our team's dedication to serving our guests, genuinely. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - Managing Director

10/10 超赞

VIVIAN

满意：清洁度、员工和服务、住宿条件和设施
beautifull
2023 年 4 月入住 2 晚
eric 于 2023年05月22日 的回复
Dear Ms. Vivian, Thank you for staying at The Ritz-Carlton Jakarta, Mega Kuningan. We are delighted to hear about your recent stay with us was a positive one. Our Ladies and Gentlemen are devoted to serving the finest personal service such that you can enjoy a warm, relaxed and yet refined ambience. We look forward to welcoming you back soon. Regards, Nitesh Gandhi - Managing Director

10/10 超赞

Marius

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel is goed
Prima hotel maar enigszins gedateerd
2023 年 2 月入住 1 晚

8/10 还可以

Aloysius

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 4 晚

10/10 超赞

?

10/10 超赞

JIEUN

2022 年 12 月入住 3 晚
Christophe Hsiao 于 2023年01月10日 的回复
Dear Mr./Ms. JieunThank you for giving us good rating. Our Ladies & Gentlemen are looking forward for your next stay.Best regards.The Ritz-Carlton Jakarta Mega Kuningan

8/10 还可以

Johan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay, good location!
Very nice hotell at a great location close to center of Jakarta. The service from staff is excellent and they are extremely helpful and polite. I stayed 4 nights with access to Club Lounge, all meals included. It was ok but not so much to choose from on the menu. Sometimes they did not even have a local Bintang left. One time they ran out of chicken and after talking to 3 people and 20 min later they managed to give me a sandwich. Room was nice and clean. Bed fantastic. Had some trouble setting temperature in the shower so sometimes it was too hot. On floor 5 they had the pool which was surprisingly the same depth all the way. Gym was good and they had a jogging track around the hotell building which was really nice. Food and drinks in the lobby cafe was over priced. All and all I might consider to come back.
2022 年 11 月入住 4 晚

10/10 超赞

kazuki

2022 年 11 月入住 1 晚
Christophe Hsiao 于 2023年01月10日 的回复
Dear Mr. Kazuki,Thank you for giving us good rating. Our Ladies & Gentlemen are looking forward for your next stay.Best regards.The Ritz-Carlton Jakarta Mega Kuningan

10/10 超赞

Akin，Issaquah

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is very nice and clean. Staff is so polite and helpful.
2022 年 11 月入住 2 晚
Christophe Hsiao 于 2023年01月10日 的回复
Dear Mr. Akin,Thank you for giving us good rating. Our Ladies & Gentlemen are looking forward for your next stay.Best regards.The Ritz-Carlton Jakarta Mega Kuningan