Very bad experience about their quality of service. We book a half board booking for 8 rooms which should include Dinner & Breakfast. But when we arrive, the reception told us that they didnʻt know our booking would come with dinner. After 30 mins of negotiation, the staff confirm with hotels.com (Expedia) on the situation and said we can have dinner for free.
However, when we check out on next day, another staff asked us to pay for the dinner. It take us another 30 mins to negotiate with the staff before we can barely meet our flight schedule.
This is a terrible experience for me and I am not going to stay in this Hotel anymore.
MI CHI
8/10 还可以
真实旅客
2013年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
满意
感觉不错,满意,早餐很好。
真实旅客
10/10 超赞
Christian
2024年05月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For a western tourist like me a 5 star hotel like this is quite cheap compared to a 5 star hotel in the west.
Christian
2024 年 4 月入住 3 晚
8/10 还可以
Simon
与家人出行
2024年05月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Worked very well as a convenient hotel near to Johannesburg OR Tambo airport, linked well with Gautrain
Simon
2024 年 3 月入住 1 晚
10/10 超赞
Ahmed
2024年05月8日
Ahmed
2024 年 5 月入住 1 晚
8/10 还可以
Phinius
2024年04月19日
满意:员工和服务,清洁度
Extractor fan in bathroom of room 407 was not working