Dear GUESTThank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction a “2”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, your valued feedback will be shared with the entire Hotel associate TEAM so we may improve on the level of Hospitality we offer our GUESTS.

Dear Guest, Thank you for your kind review we are glad you found your overall experience to be worthwhile we hope that we can continue to provide you with the standard of service you require and be your future choice of accommodation upon your next visits. Kind regards Natalie and TEAM

Dear GuestWe thank you for the time you took to complete the survey with regard to your stay. Our associates are the heart and soul of our business and we are delighted to hear that they offered you the highest levels of courtesy, and hospitality. We hope to welcome you back soon, for another delightful stay experience with us.

Dear GUESTS: Both Local and not :)It was such a pleasure to have you and your family stay at our property. We love surprising our GUESTS with amazing service and experiences. I look forward to receiving a direct mail from you when you are planning your next trip to South Africa, so we may again welcome you warmly to the Hotel.

Dear Adventurer and TravelerThank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other GUESTS. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a Valued GUEST, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Johannesburg.

Dear TravelerThank you for the feedback you provided. It is always encouraging to receive positive feedback from those that matter the most, You our GUESTS. I will share your feedback with the entire associate team as a way of celebrating their success. We hope to welcome you back soon.

Dearest GUESTThank you for the time you took to share your feedback with us. It always makes me happy to note that we delivered exceptional service and experiences to our GUESTS. I am sorry that our room size was not to your satisfaction. They were built according to European specs that are quite space saving. I really do hope that we will have the chance to welcome you ack to our Hotel.

Dear GUEST and TravelerWe loved having you as our GUEST and thank you for your response. As it our aim to provide every guest with the best stay experience possible, I am happy that we delivered on our promise to you. We look forward to the next time we can welcome you back.

Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas.As you noticed, we are currently undergoing a major renovation of our public areas. This is sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.Although we fell short of meeting your expectations during your past stay, I hope you will consider Protea Hotel by Marriott O.R. Tambo Airport on your next visit to Johannesburg so that we can better deliver upon the guest experience you deserve.

Dear Valued GUESTWe appreciate you taking the time to complete the survey. As a valued GUEST your opinion means allot to us as this is what drives the changes we make at the Hotel. We hope that we can welcome you back soon, so that we can deliver an outstanding stay experience that you will remember.

Dearest Valued GUESTThank you for choosing to stay with us, and for giving us the opportunity to surprise and delight you. It warms my heart to note that we have delivered an exceptional stay experience. We look forward to the next time we can welcome you to our Hotel.

Dear Traveler and GUESTWe appreciate you taking the time to let us know about your recent experience at our Hotel. I note that we have not fully met your expectations, and apologize sincerely for any missed opportunities. I hope to welcome you back soon, so we may deliver the exceptional experience you deserve.

Dear Valued GUESTThank you for your wonderful feedback pertaining to your recent stay with us. It warms our hearts to see that we are delivering outstanding service and GUEST experiences. We will continue working at providing our Valued GUESTS like you with the highest standards of hospitality. We look forward to your next stay with us.

Dear Valued GUESTThank you so much for your amazing feedback regarding your recent stay at our Property. It gives us great joy to excite our GUESTS with the highest standards of service and hospitality. We do take note of your comment regarding the staffing at the bar, and I am happy to report that this situation was resolved with more associates on shift in this area. I look forward to the next time we can welcome you warmly!

Dear TravelerThank you for choosing to stay at our Hotel, and for sharing some of your stay experience with us. We are delighted to see that we delivered great hospitality to you and that you had a memorable stay. I hope to have another opportunity in the future to surprise and delight you.

Dear SiobhanThank you for being our GUEST and sharing your amazing feedback with us. As is our custom here, your feedback will be share with our TEAM, to be sure to thank them and motivate us to continue to deliver exceptional experiences. We look forward to your next visit with us.

Dearest Return GUESTThank you for your amazing feedback regarding the experience you had while staying with us. It is great to hear that all the hard work that has been put into the service standards and operations of the property are delivering the results our GUESTS want. We look forward to turning your next stay into an even better experience.

Dear TravelerThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear valued GUESTWe appreciate your feedback sincerely. We loved having you as our GUEST and are delighted to hear that we have met your expectations to deliver the highest possible standards in hospitality. I do however want to apologize for the inconvenience caused by outside noise from the road and Airport. I hope that next tome you travel, you will choose us again.

Dear TravelerThank you for letting us know about your experience. Unfortunately the cancelation policy for reservations made via third party booking agents, prevents the Hotel from making any changes to the booking. We only have influence over reservations that was made directly with the Hotel. I am very sorry for any inconvenience this may have brought upon you. I do hope that we will have the opportunity to host you in the future, so that we may delight you with an outstanding stay experience.

Dear GUESTIt was our pleasure having you as our GUETS, and it makes us proud to see that we have delivered the best experience possible to you during your time with us.It is our main priority to make sure we provide relaxing and memorable moments to you our Valued GUESTS. Thank you so much for choosing to stay with us. I look forward to welcoming you back in the near future.

Greetings Dear GUESTThank you so much for you kind and wonderful feedback. We loved having you as our GUEST and would be overjoyed to welcome you back. I have shared your review score with the entire Hotel associate TEAM so as to motivate the creation of continuous service delivery.We look forward to your return.

Dear Michael, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. As the maintenance of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the maintenance team in an effort to improve our upkeep of the hotel.Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear Wolfgang, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear Richard, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear William, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Dear Valued TravelerWe appreciate you choosing us as your property of choice while traveling. Your feedback is invaluable to us in order to improve on operations. Please accept our sincerest apology for not delivering the highest standards of service to your during your time with us. We hope to have the chance to welcome you back, so we may deliver the experience you deserve.

Valued GUEST and TravelerThank you for being our GUEST and for the great rating you provided us. As it our highest priority to deliver the highest standards of hospitality, we will share your feedback with the associate TEAM, so we may continue to deliver exceptional service. We look forward to welcoming you back soonest.

Dear Traveler and Valued GUESTThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dearest Protea Hotel GUESTThank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction a 6/10. It is clear that there were several missed opportunities to delight you with an outstanding stay experience.Please accept our sincerest apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we will discuss your rating with the entire Hotel leadership TEAM in an effort to improve operations. We hope to welcome you back n the future, so we may delight you with the service you deserve.

Dear Protea GUESTThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Valued Protea GUESTThank you for taking the time to let us know about your experience while staying with us. The challenges you experienced during your stay, is below the standard of hospitality we strive to deliver. Providing the highest level of GUEST experience is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

Valued GUEST and travelerThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Room Functionality

Dear TravelerThank yo so much for being our GUEST as well as for the fantastic review you wrote. It makes me very happy to see that you enjoyed the look and feel of the Hotel, and that you had a great stay experience with us. It was indeed our great pleasure to delight you, and hope to have the opportunity in the near future to welcome you back.

Dear TravelerThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Valued GUESTThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we will discuss your feedback in order to put the correct measures in place to prevent unsatisfactory GUEST experiences from occurring in the future.

Dear BenThank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dearest "Pre and Post Kruger"Thank you for choosing our hotel as your destination of choice while visiting our beautiful country. While we delivered a good experience we noted that there were a few missed opportunities to delight you. We will work harder at providing our Valued GUESTS with the highest levels of hospitality. Our hope is to welcome you back in the future so we may have the opportunity to delight you with exceptional service.

Dear Bruce, Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. Your valuable feedback helps identify areas of opportunity for us to improve the GUESTS experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The Hotel TEAM is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Valued GUEST, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Johannesburg.Kind Regards, Claudette Van Niekerk Assistant General ManagerProtea Hotel by Marriott O.R. Tambo Airport

Greetings from Protea Hotel O.R. Tambo AirportWe loved having you as our GUEST, and thank you warmly for the fantastic feedback. It is feedback like yours that inspires us to keep on delivering outstanding GUEST experiences. We look forward to your next visit to South Africa, so we may delight you again.

Dear TomThank you for being our GUEST, we appreciate your feedback. It always makes me happy to share such great feedback with the Hotel TEAM, which motivates and inspires us to continue delivering great GUEST experiences. We look forward to your next stay with us!

Dear GUESTWe appreciate you choosing to stay with us during your recent travels. We are always happy to hear about the great customer experience we delivered. Your feedback will be shared with the entire Associate TEAM, so as to celebrate our successes and to inspire future service delivery. We look forward to welcoming yo back soon.

Dear GUESTThank you for taking the time to share your recent experience at the Protea Hotel by Marriott O.R. Tambo Airport with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. As a Valued GUEST, we hope you choose to stay with us whenever your travels bring you back to Johannesburg.

Greetings from Protea Hotel by Marriott O.R. Tambo Airport.Thank you for being our valued GUEST, and for sharing feedback regarding your recent stay with us. Based on your rating of 3/5 we see that we have some work to do to improve service so we may delight our GUESTS with only the highest levels of service and hospitality. I apologize for failing to meet your expectations. My hope is to welcome you back shortly, so we may delight you with the outstanding experience you have come to expect from us.

Dear Valued GUESTThank you for choosing to stay with us during your recent travels. We appreciate you taking the time to complete the satisfaction survey. As it is our number one priority to provide our GUESTS with the highest possible levels of service and hospitality, it makes me happy to note we have succeeded in meeting your expectations. We will strive to maintain this great momentum to keep delivering outstanding GUEST experiences. We look forward to welcoming you back in the near future.

Dear GUESTThank you for choosing to stay with us, as well as for sharing your feedback. As it is our number one priority to deliver the highest standards of service and hospitality to our GUEST, I have noted that we missed a few opportunities to delight you during your stay. We are inspired and motivated to better our service so we may provide outstanding experiences to all our GUESTS.We hope you choose to stay with us agian in the future.

Dear GUESTWith aspiration to always exceed our GUESTS expectations, we are delighted to note that we succeeded in this promise to you. It is because of such feedback that the TEAM stays motivated to continue to delight our Valued GUESTS. Thank you for staying with us, we look forward to your next visit.