「The room and amenities were good, though the room was somewhat smaller than anticipated. The biggest problem was I arrived shortly after 9 pm after hotel reception had closed for the day or night. There weren't any keys or instructions for me, even though I had reserved a room. An employee at a neighboring restaurant called the owner. who told him how to get access to the keys in a lock box outside. However, the whole check in process--getting keys, getting into the parking garage, and...