Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
Clarissa
於 2025 年 7 月住了 3 晚
10/10 優異
Celeste Ann
多人同遊
2025 年 7 月 16 日
讚好:整潔度、設施服務和住宿狀況
Great time
Celeste Ann
於 2025 年 7 月住了 4 晚
10/10 優異
Oliver
伴侶同遊
2025 年 7 月 15 日
讚好:整潔度、設施服務和住宿狀況
The staff at the El Dorado are amazing. Everyone is so nice and helpful. They really go the extra mile for all of the guests not just the VIPs. There is a lot of seaweed in July, but they did their best to set up a seaweed free beach.
Oliver
於 2025 年 7 月住了 6 晚
10/10 優異
Viktoria
伴侶同遊
2025 年 7 月 13 日
讚好:整潔度、設施服務和住宿狀況
The staff was amazing. Very friendly and attentive. The resort is beautiful. We’ve got a VIP treatment and absolutely loved our stay!
Viktoria
於 2025 年 6 月住了 7 晚
8/10 不錯
Luis
家人同遊
2025 年 7 月 13 日
讚好:整潔度和住宿狀況
Property is nice a service and food is was good.
Luis
於 2025 年 6 月住了 5 晚
4/10 欠佳
Heather (Carrollton)
伴侶同遊
2025 年 7 月 9 日
Seaweed on the beach, shuttle wasnt free, food choices limited and on 1 hour wait on some nights and office staff not helpful and deflected blame.
Heather
於 2025 年 6 月住了 5 晚
8/10 不錯
David
伴侶同遊
2025 年 7 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The seaweed this time of year was a huge bummer. It smelled terrible and made it impossible to actually get in the ocean. Otherwise the trip was great. Our room was great. The pools are great. Staff at the hotel were very nice and helpful. Definitely would recommend El Dorado but if you’re looking to swim in the ocean don’t go during the summer months.
David
於 2025 年 6 月住了 7 晚
8/10 不錯
Mirlene guadalupe
家人同遊
2025 年 7 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy tranquila, escaso personal
Mirlene guadalupe
於 2025 年 7 月住了 2 晚
10/10 優異
magdalena
2025 年 6 月 30 日
讚好:整潔度、職員與服務和住宿狀況
The resort exceeded our expectations, the staff was very friendly and we had a great time.
magdalena
於 2025 年 6 月住了 3 晚
10/10 優異
Courtney
伴侶同遊
2025 年 6 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The food was excellent. The only restaurant that was not good was the seafood restaurant. Staff and evening activities were amazing! The pools need some work and rooms updating but had a wonderful time! Loved this property
Courtney
於 2025 年 6 月住了 5 晚
8/10 不錯
Kim Yen
多人同遊
2025 年 6 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff at the resort were extremely friendly and helpful, which made the stay very enjoyable. The food was mediocre—acceptable, but nothing outstanding. However, the airport transportation and excursions included through Lomas Hospitality were a big plus and very convenient.
Kim Yen
於 2025 年 6 月住了 4 晚
10/10 優異
Cassandra
伴侶同遊
2025 年 6 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, excellent service, friendly staff, great food.
Cassandra
於 2025 年 6 月住了 6 晚
10/10 優異
Jessica Lynne
2025 年 6 月 22 日
讚好:整潔度、職員與服務和住宿狀況
What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !
Jessica Lynne
於 2025 年 4 月住了 4 晚
10/10 優異
Angela
家人同遊
2025 年 6 月 22 日
讚好:整潔度、設施服務和住宿狀況
Great place 👍
Angela
於 2025 年 4 月住了 7 晚
10/10 優異
Angelica
伴侶同遊
2025 年 6 月 19 日
讚好:整潔度、設施服務和住宿狀況
This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!
Angelica
於 2025 年 6 月住了 3 晚
10/10 優異
FERNANDO
家人同遊
2025 年 6 月 18 日
讚好:整潔度、設施服務和住宿狀況
Great and clean
FERNANDO
於 2025 年 6 月住了 4 晚
10/10 優異
Joshua
2025 年 6 月 16 日
讚好:整潔度、職員與服務和住宿狀況
Joshua
於 2025 年 6 月住了 6 晚
10/10 優異
Monique Alexis
2025 年 6 月 15 日
讚好:整潔度、設施服務和住宿狀況
Monique Alexis
於 2025 年 6 月住了 5 晚
10/10 優異
Laura
2025 年 6 月 15 日
讚好:整潔度、職員與服務和住宿狀況
amazing food, clean, huge, great service
Laura
於 2025 年 6 月住了 12 晚
10/10 優異
Kimberly
多人同遊
2025 年 6 月 14 日
讚好:整潔度、設施服務和住宿狀況
First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!
Kimberly
於 2025 年 6 月住了 6 晚
8/10 不錯
Jared wayne
2025 年 6 月 14 日
Jared wayne
於 2025 年 6 月住了 7 晚
10/10 優異
Brant
2025 年 6 月 13 日
讚好:整潔度、職員與服務和住宿狀況
Brant
於 2025 年 6 月住了 6 晚
8/10 不錯
Sarah Elizabeth
伴侶同遊
2025 年 6 月 13 日
讚好:整潔度、設施服務和住宿狀況
It was overall a really nice stay, the included excursions definitely made up for the unswimmable beach and the older rooms. The pools were very nice, the poolside bali beds were a nice touch. The food varied from good to great, not a lot of options but we were satisfied with everything we had. I really liked the fact that their food options were more on the health conscious side. The staff was really friendly except from one employee at the excursion desk that was giving us a hard time, so we decided to go to another lobby and the person responsible for the excursions there was very nice and efficient unlike his colleague. I would recommend.