Grand Palladium (Christmas Week Stay 2025)
We are currently staying at Grand Palladium during Christmas week, a period when guests pay significantly higher rates and reasonably expect enhanced service, special programming, and better overall organization. Unfortunately, our experience has fallen short of those expectations.
From the moment we arrived, it was clear that either management has not evolved in years or the resort is struggling operationally. Upon arrival, our taxi stopped, the driver unloaded our checked luggage, and—surprisingly—there was no staff available to assist us. For the first time at a resort of this level, I had to carry my own luggage. Inside the lobby, we were handed papers and directed without any real guidance. The check-in experience felt impersonal, and the staff member assisting us appeared more focused on selling than on hospitality or accommodation.
Once we reached our room, additional issues surfaced. Likely due to humidity, the sheets were damp, and the decorative pillow on the sofa was wet and had an unpleasant odor. After contacting Expedia, our concierge Celio stepped in the following day. She deserves special mention as the only staff member who genuinely tried to help. A dehumidifier was sent, the sheets were changed, and the smelly pillow was removed. Without her intervention, the issue may not have been resolved properly.
Weather is obviously not under the resort’s control, but lack of rainy-day activities is. On a full rainy day,
