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关于海滩阿斯顿艾兰德酒店的点评

3 out of 5
海滩阿斯顿艾兰德酒店
440 Aleka Place, Kapaa, HI

点评

8.6

超赞

10 分 - 超赞。487 条好评，共有 1007 条点评" "
8 分 - 还可以。354 条好评，共有 1007 条点评" "
6 分 - 一般。105 条好评，共有 1007 条点评" "
4 分 - 很差。36 条好评，共有 1007 条点评" "
2 分 - 糟糕。25 条好评，共有 1007 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Todd

满意：员工和服务，清洁度
Was a great place rooms need a refresh but clean, friendly staff and great location. We would stay here again.
2024 年 4 月入住 5 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

peggy

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
We had a great stay at the Islander! Grounds were beautiful and meticulously kept. Room was clean. Free 2 hour bike rental was a pleasant surprise as well as a movie rental. Staff was extremely friendly and very helpful. Shopping and dining within walking distance. Can’t think of one complaint.
2024 年 4 月入住 3 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

6/10 一般

Marjon

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
The customer service here left much to be desired and the room was outdated and musty. The positive was the location was right across the beach and a night stroll revealed the beautiful stars in Kauai. Would not rebook because of how outdated everything was. Another downside is no daily cleaning unless you stay 5 nights.
2024 年 4 月入住 3 晚
Casie Riopta 于 2024年04月17日 的回复
Dear Marjon,Mahalo for taking the time to review our hotel. We apologize that your recent visit to us wasn't as good as you'd hoped it to be. Our guests' satisfaction has always been our number one priority, and we’ll share these shortcomings with our team to make sure your next stay with us is a memorable one.With Aloha,Casie RioptaGeneral Manager

8/10 还可以

Katrina

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Nice property, very quiet.
2024 年 3 月入住 3 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

Christina Kim

与家人出行
Pool and jacuzzi are nice, location is great. Room was clean AC worked great. Good location. No complaints
2024 年 4 月入住 2 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

Verne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ease of check in. Friendly staff.
2024 年 3 月入住 1 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

Donald

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything is great and great place to stay for vacation. Thank you!
2024 年 3 月入住 6 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

ROBIN

2024 年 3 月入住 10 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

daniel

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice, beachfront property. Helpful staff 👌
2024 年 3 月入住 3 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

8/10 还可以

Doreen

与配偶出行
Still waiting for my invoice/ receipt for my stay on March 6
2024 年 3 月入住 2 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

David A

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely property, right on the beach and close to shops and restaurants, staff all very nice and helpful. Not quite sure what the amenities charge was for, they did provide beach towels, but were very reluctant to supply tea or coffee refills for the rooms, and only cleaned the room every 3-4 days. Having said that I would be very happy to return
2024 年 3 月入住 6 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

Kieran David

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, good sized rooms, beautiful landscaping, right on the beach
2024 年 3 月入住 3 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

6/10 一般

Jeanette，Tucson

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Room was in bad shape, definitely needed a remodel. Toilet kept backing up, and we finally asked them to leave us a plunger. Will probably not return to this property.
2024 年 2 月入住 4 晚
Casie Riopta 于 2024年03月19日 的回复
Dear Jeanette,Mahalo for taking the time to share your experience with us. We are disappointed to know that your relaxing getaway fell short of expectations. Your honest feedback has been duly noted and will be shared with our team so we can make the required improvements. We’d love to welcome you back for a seamless stay in the future.With Aloha,Casie RioptaGeneral Manager

10/10 超赞

Cynthia

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Best location and beach on Kawaii. Oceanfront is the best, you can walk right out onto the beach.
2024 年 2 月入住 7 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

MARK

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

Bonnie

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Beautiful views!
2024 年 2 月入住 3 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

10/10 超赞

Thomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Right on beach and lots of nearby restaurants
2024 年 2 月入住 3 晚
AL 于 2024年05月1日 的回复
We appreciate the review, and mahalo for staying at the Aston Islander on the Beach!

8/10 还可以

Misty，Hesperia

满意：员工和服务，清洁度
2024 年 2 月入住 6 晚

2/10 糟糕

Marvin

不满意：住宿条件和设施，清洁度
2024 年 2 月入住 5 晚
Casie Riopta 于 2024年03月7日 的回复
Dear Marvin,Mahalo for taking the time to rate your stay at Aston Islander on the Beach. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Casie RioptaGeneral Manager

8/10 还可以

Jana

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
AL 于 2024年03月1日 的回复
Mahalo for staying with us. We appreciate your feedback.

8/10 还可以

robert z

与配偶出行
满意：清洁度、员工和服务、服务设施
No complaints except for the bed, mattress was shot and our backs paid the price. Other than that it was a great place. Our view was amazing in the morning watching the sun rise.
2024 年 2 月入住 6 晚
AL 于 2024年02月27日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Jeanne

与配偶出行
满意：服务设施
Beautiful quiet studio -loved the proximity to the ocean,rejuvenating-enjoyed shopping at Island Country Market and Deli nearby
2024 年 2 月入住 2 晚
AL 于 2024年02月27日 的回复
Thank you for staying with us. We appreciate your feedback!

8/10 还可以

David Douglas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice location on Kauai with shopping & restaurant options across the street. Great beach location and the outdoor landscaping was beautiful. Room was clean but could use updating especially in the bathroom.
2024 年 2 月入住 7 晚
AL 于 2024年02月23日 的回复
Mahalo for staying with us! We appreciate your feedback.

10/10 超赞

Johan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We really enjoyed our stay. We left the lanai door open so that we could hear the surf. No road noise. Fantastic. The grounds are kept in perfect shape. There is a shopping area with a grocery store next to the resort.
2024 年 2 月入住 7 晚
AL 于 2024年02月16日 的回复
Mahalo for staying with us. We appreciate your feedback.

10/10 超赞

Kenneth

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 11 晚
AL 于 2024年02月23日 的回复
Mahalo for staying with us! We appreciate your feedback.

10/10 超赞

Jaikumar

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 9 晚
AL 于 2024年02月16日 的回复
Mahalo for staying with us. We appreciate your feedback.

10/10 超赞

Judy

满意：清洁度、员工和服务、住宿条件和设施
Great! Only drawback was inebriated guests in hot rob late at night keeping everyone awake and guests in adjoining balconies having conversations on loud speakers. Lovely otherwise and would return. Doors would block noise-even the roosters
2024 年 1 月入住 1 晚
AL 于 2024年02月12日 的回复
Thank you for staying with us. We appreciate your feedback!

6/10 一般

Kodaganallur

与家人出行
满意：清洁度
不满意：员工和服务
We love the location. Very understaffed & room was not ready & the communication was not friendly.
2024 年 2 月入住 2 晚
AL 于 2024年02月12日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Jordan

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall it was a really relaxing experience and I appreciated the aloha it came with. Thank you and will definitely suggest to my contacts and re visit soon Mahalo.
2024 年 1 月入住 6 晚
AL 于 2024年02月12日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Iwalani

满意：清洁度
2024 年 1 月入住 1 晚
AL 于 2024年02月12日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Donald

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 7 晚
AL 于 2024年02月12日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Judith

2024 年 1 月入住 2 晚
AL 于 2024年02月1日 的回复
Mahalo for your review and for staying with us!

10/10 超赞

Janelle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, very quiet, wonderful views. Would stay again.
2024 年 1 月入住 7 晚
AL 于 2024年02月1日 的回复
Mahalo for your review and for staying with us!

10/10 超赞

Lawrence Sterling

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
quiet for the most part (only one Roudy group one night) Have stayed here twice before and like the central location and the beach access.
2024 年 1 月入住 7 晚
AL 于 2024年01月30日 的回复
Mahalo for your review, and we hope to see you again in the future!

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 2 晚
AL 于 2024年01月30日 的回复
Mahalo for your review! Have a great day!

10/10 超赞

Ryan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, great location, Wonderful to hear the ocean from our room. Nice beach and open space.
AL 于 2024年01月30日 的回复
Mahalo for your review, and we hope to see you again in the future!

8/10 还可以

amy

与配偶出行
满意：清洁度
If you stay here, get the oceanfront room! Beach is 20 feet away. Lounge chairs on beach. Tiki. Pool. Dated and clean. Close to stores. Would come back!
2024 年 1 月入住 5 晚
AL 于 2024年01月30日 的回复
Mahalo for your review, and we hope to see you again in the future!

10/10 超赞

Renee

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
AL 于 2024年01月30日 的回复
Mahalo for your review, and we hope to see you again in the future!

2/10 糟糕

Teresa

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible Aloha Welcome!
Our plane was not scheduled to land until about 10:30 pm (which the hotel knew about) and then we had to get a rental car so we didn't get to the hotel until after midnight. The only person there to greet us was the security guard who said the only thing she could do was give us the keys to our rooms, if there were any problems with the rooms we would have to wait until morning to get them resolved. This hotel has no elevator and they put the room with 2 beds on the second floor (even though I requested handicap accessible), so my 83 year old parents (one with a bad back and one with double knee replacement) and I (with a full-leg brace due to recent knee surgery) had to climb up the stairs to get to our room. The security guard said we could call her until 1 am if we needed any additional pillows or blankets, but when we called she didn't answer. So, there's no one (not even security) at this hotel from 1 am until someone gets in in the morning. The room was so damp and mildewy, it felt like our sheets had just been taken out of the washer and never put in the dryer. Would not recommend this place AT ALL!
2023 年 12 月入住 1 晚
AL 于 2024年01月30日 的回复
Aloha,First, I would like to apologize for the issues you encountered during your stay with us. I assure you that this doesn't normally happen. We will address these concerns accordingly. Again, my sincere apologies! We hope that you will give our hotel another chance in the future. Mahalo for your honest review!

6/10 一般

Bruce

不满意：清洁度、住宿条件和设施、客房舒适度
Beautiful Sunrises
5 stars for the ocean view, sunrises, and nearby beaches, restaurants, and shopping. Nice small pool, hot tub, and pool bar but the room we stayed in needs a serious renovation (bed, bathroom, kitchen, doors, furniture, etc). Cleanliness could also be better.
2024 年 1 月入住 5 晚
AL 于 2024年01月22日 的回复
Mahalo for staying at the Aston Islander on the Beach and for giving us a review!

10/10 超赞

Sumit

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
AL 于 2024年01月22日 的回复
Mahalo for giving us a review! Have a great day!

10/10 超赞

Eleanore

2024 年 1 月入住 6 晚
AL 于 2024年02月12日 的回复
Thank you for staying with us. We appreciate your feedback!

10/10 超赞

Karthik

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 3 晚
Casie R. 于 2024年01月15日 的回复
Mahalo for your review & for choosing to stay with Aston Islander on the Beach!

10/10 超赞

Terry

2024 年 1 月入住 1 晚
Casie R. 于 2024年01月15日 的回复
Mahalo for your review & for choosing to stay with Aston Islander on the Beach!

10/10 超赞

Janice，Jacksonville

与配偶出行
满意：服务设施
We love this property and always stay here when we visit Kauai. It has Polynesian charm, great location and beautiful grounds. We like the lanais layout in each room and always choose either ocean view or partial ocean view. We always appreciate the microwave and mini-fridge.
2024 年 1 月入住 4 晚
Casie R. 于 2024年01月15日 的回复
We love having you as our guest! Mahalo for your review & we look forward to having you back at Aston Islander on the Beach!

10/10 超赞

Luis，Helotes

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Casie R. 于 2024年01月15日 的回复
Mahalo for your review & for choosing to stay with us!

10/10 超赞

Sadashiv

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2023 年 12 月入住 6 晚
Aston Islander On the Beach Management 于 2024年01月8日 的回复
Aloha Sadashiv, Thank you for choosing Aston Islander on the Beach for your accommodation, and for taking our survey. We are so glad to see that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we are able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Mahalo,

8/10 还可以

Michael，Kaneohe

2024 年 1 月入住 1 晚
AL 于 2024年01月26日 的回复
Mahalo for your review, and have a great day!

6/10 一般

Jennifer

2023 年 12 月入住 9 晚
Aston Islander On the Beach Management 于 2024年01月8日 的回复
Mahalo for choosing to stay with Aston Islander on the Beach on your recent visit to Kaua'i. Let me begin by offering my sincere apology for any issues that may have negatively affected your stay. I couldn't help but notice low marks on your survey. We truly value our guest's experience, as we pride ourselves in making you feel at home. We do hope this experience doesn't stop you from considering us for a future trip to Kauai. Until then, Mahalo Nui Loa!

10/10 超赞

Ethan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you made it this far, then you’ve seen the pictures of the islander and it’s a gorgeous spot centrally located on the island for to cover all your destinations, conveniently
2024 年 1 月入住 1 晚
Aston Islander On the Beach Management 于 2024年01月8日 的回复
Thank you so much for taking the time to do our survey for your recent stay at Aston Islander On the Beach. We are truly happy to hear you enjoyed our amenities and had a comfortable stay with us. We hope to see you again on your next trip to our Garden Isle of Kauai.