Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This house is located in a great location! Walking distance to everything. Cozy house w/ private heated pool. But, Compass Realty is not opened on weekends, although Saturday is very busy turnover day for rentals. They provide an "after hours" number to call for "emergencies," but NOBODY answered the phone NOR returned our calls when we experienced a major leak within 13 hours of checking into house. While our nanny were bathing our young children in the only bathtub available on the 2nd floor, it caused a major leak to the 1st floor w/ water running down the ceiling into kitchen bar, dining room, and part of living room. We spent the entire morning cleaning and mopping water w/ bath towels provided for us to use. Rental company told us to wash/reuse the towels used to clean the dirty floors and water. They did not respond to the emergency until 30 minutes after we called and texted multiple times. Instead of calling us back to get information, apologize, and update us on the process, the rental company only texted us and NEVER apologized NOR called us at all. The plumber arrived 1.50 hours later and housekeeping arrived 1.75 hours later. As soon as plumber arrived, he said he was in a rush to leave because "it's a Sunday." Leak was NEVER fixed. Couldn't use bathtub for entire stay. By the time housekeepers arrived, we had already finished cleaning and mopping the water to mitigate damages for owner. Instead of calling us and offering to compensate us for the problem, we received an e-mail from rental company within 30 minutes after the housekeepers left charging us $300 which we found out was for our 25 lb. dog which an employee of this rental company allowed us to bring off the record. Pool heater broke during our stay. Fridge does NOT get cold during the day and only gets cold while everyone is sleeping. Hot water does NOT last long. NO locks for balconies. Cannot open windows. Rental company NEVER cleaned iguana poop and poop stains before our arrival.