6/10 Okay
Salvatore
Travelled with partner
3 May 2024
Liked: Staff & service, amenities
At check-in, our room didn’t match the photos that we had booked, which was frustrating and not a great start to the trip.
The manager, May, did an excellent job of finding a solution for us, which we highly appreciated. She was definitely the saving grace.
But I wouldn’t come back or recommend the hotel. For the money we paid VS what we actually got, it was a let down compared to the rest of our trip/ hotels that we stayed at.
Front desk staff were “hot and cold”. Some were helpful, others looked miserable.
The property itself is quite big, which is nice, but the pool areas always felt a bit over-crowded.
Breakfast was average at best, and at 750 THB p/person, not worth it.
The beach access was nice, it’s great if you have kids as the property backs into a lagoon.
Overall, I feel the hotel is overpriced for what you get and I’d strongly encourage others to shop around