Main issue with this property in Kauai, is that Hawaii Life Real Estate company managing this VRBO rental, does not properly maintain it.
The house itself is in a great location in Poipu, walking distance from shops and the ocean. When you first walk into the house, everything looks great, was clean and mostly as described in pictures. Overall, we did have a good stay.
However, right away we noticed small things indicating poor property management and care such as: damaged screen doors, broken kitchen cabinets, outdoor grills that has not been cleaned, shower door handle coming off, missing light bulbs in all bathrooms, and garbage can already full upon arrival leaving no room for anything we generated to be put out. When I called the property management contact, I was even asked to go around and check the neighbor’s bins to take the garbage out.
Despite all that, what really almost ruined our stay, was the pool pump noise (which made it impossible to sleep or at times hear each other talk.) Once management was able to get someone to come out, they were able to turn off the jets and pump that were cycling on/off. The repair person informed us this was not the first time this issue occurred at this property.
The second thing that nearly ruined our stay on the last day was hundreds of white, worm-like bugs all over the kitchen and front room. After calling Hawaii Life Real Estate yet again, we had been informed that there was a known prior termite and beetle infestation that apparently has not been resolved.
While the property itself is quite lovely, for the high nightly rate, this property is clearly NOT well taken care of or managed by Hawaii Life Real Estate and not worth the price. Beware of properties managed by this company.