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关于新山酒店 (以前称为大新山酒店)的点评

4 out of 5
新山酒店 (以前称为大新山酒店)
Kota Sri Mutiara Jln Yahya Pet, Kota Bharu, Kelantan

点评

8.4

很好

10 分 - 超赞。122 条好评，共有 306 条点评" "
8 分 - 还可以。126 条好评，共有 306 条点评" "
6 分 - 一般。43 条好评，共有 306 条点评" "
4 分 - 很差。14 条好评，共有 306 条点评" "
2 分 - 糟糕。1 条好评，共有 306 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

8.6/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

YI HSUN

满意：住宿条件和设施，员工和服务
太舊了！
有點老舊，床都塌陷了！
2018 年 12 月入住 2 晚
Melissa 于 2019年01月20日 的回复
谢谢你和我们在一起。 我们为糟糕的经历道歉。 我们感谢您的反馈。

8/10 还可以

Andrew Lam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Noorazli

商务旅客
2023 年 12 月入住 1 晚

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for 2 nights and I thought it was great - large hotel, well furnished, good gym & pool and close to everything in Kota Bharu.
2023 年 12 月入住 2 晚

10/10 超赞

Ernie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
2023 年 10 月入住 3 晚

8/10 还可以

Chin

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall, the hotel is comfortable and newly refurbished. Reasonable price for a 5 stars hotel standard. Good choice of breakfast selection too.
2023 年 10 月入住 1 晚

10/10 超赞

Abu Hasan，KUANTAN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
👍👍
2023 年 9 月入住 2 晚
NIK 于 2023年09月27日 的回复
Dear XXX,Thank you for choosing THE GRAND RENAI HOTEL as your preferred hotel. We are happy to read your review and that you are happy staying with us .We hope to see you again soon !RegardsTHE MANAGEMENTTHE GRAND RENAI HOTEL

10/10 超赞

AIZAT HILMI ZAMZAM

满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 9 月入住 3 晚
NIK 于 2023年09月27日 的回复
Dear XXX,Thank you for choosing THE GRAND RENAI HOTEL as your preferred hotel. We are happy to read your review and that you are happy staying with us .We hope to see you again soon !RegardsTHE MANAGEMENTTHE GRAND RENAI HOTEL

10/10 超赞

Abu Hasan，KUANTAN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2023 年 9 月入住 1 晚
NIK 于 2023年09月27日 的回复
Dear XXX,Thank you for choosing THE GRAND RENAI HOTEL as your preferred hotel. We are happy to read your review and that you are happy staying with us .We hope to see you again soon !RegardsTHE MANAGEMENTTHE GRAND RENAI HOTEL

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Superb breakfast spread !
2023 年 8 月入住 1 晚

10/10 超赞

Mohd Diqi

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
classic!!
2023 年 7 月入住 3 晚

10/10 超赞

MOHD AMIR SHAUKHI

2023 年 5 月入住 5 晚
NIK 于 2023年07月3日 的回复
Dear Mr MOHD AMIR SHAUKHI .Thank you for staying with us and your reviews. We are glad you enjoyed your stay.Thank you.THE MANAGEMENTTHE GRAND RENAI HOTEL

10/10 超赞

Shuhaida

2023 年 3 月入住 2 晚
Aina 于 2023年04月2日 的回复
Thank you for your support. We look forward to welcoming you back soon!

8/10 还可以

ChenHao

2023 年 2 月入住 1 晚
Aina 于 2023年04月2日 的回复
Thank you for your support. We look forward to welcoming you back soon!

8/10 还可以

Abd rahman

2023 年 1 月入住 2 晚

8/10 还可以

Shabnam

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施
Renovations needed for this beautiful hotel. Remove old smelly carpet, painting hallways and needs new mattress. Need glass cleaning from outside. Other than that it is a beautiful place to stay.
2022 年 12 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
Decent Place
normal room is ok. quarantine room has lots of ants which come when they smell food on table.
2022 年 8 月入住 1 晚
Aina 于 2022年08月27日 的回复
Thank you for your support. We look forward to welcoming you back soon!

2/10 糟糕

Ng

2022 年 6 月入住 2 晚

10/10 超赞

Izahar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great ambiance,good service and located right in the heart of the city. On the flip side breakfast was not as good, skipped it.
2022 年 5 月入住 1 晚
Aina 于 2022年08月15日 的回复
Hi Izahar, Thank you so much for the positive rating. We look forward to welcoming you back the next time you are in town!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stayed there b4, perhaps 10 yrs ago. Good friendly staff
2022 年 4 月入住 2 晚
Aina 于 2022年08月15日 的回复
Dear beloved guest, Thank You for your good comment. We look forward to welcoming you back soon!

6/10 一般

真实旅客

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Hotel staffs are helpful and nice. But beds and furniture are old, and the hotel is not really practicing SOP against coronovirus especially when using the elevator.
2022 年 1 月入住 4 晚
Aina 于 2022年02月7日 的回复
Dear beloved guest, Thank you for sharing your review. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead.

8/10 还可以

MOHD SHAHIDAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great choice
The staff was great. The room was a bit dated . Breakfast selection was excellent.
2022 年 1 月入住 1 晚
Aina 于 2022年02月7日 的回复
Dear Shahidan, Thank you for the positive rating, we appreciate your feedback to ensure a comfortable and relaxing stay in the future. We look forward to welcoming you back soon!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Room service - prompt & great tasting food
Gd location just next to a shopping mall. The room service serves great tasting lobster....also the simple congee with condiments... a must try indeed ! The mattresses however need to be replaced as they are already curved at the centre & certainly not able to gv gd support of the spine
2021 年 12 月入住 2 晚
Aina 于 2022年02月7日 的回复
Dear beloved guest, We have duly noted your feedback and will ensure better services in the future. We are constantly working on improving our products and services to serve our guests better. Please accept our sincere apologies for the setbacks. We look forward to serving you better on your next visit.

8/10 还可以

ZAIDNUDDIN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
breakfast included (pay at the hotel)
the hotel stay was nice but breakfast was not included in the room rate.... the term breakfast included (pay at the hotel) confusing...better say breakfast not included in the first place.
2021 年 11 月入住 2 晚
Aina 于 2022年02月7日 的回复
Dear beloved guest, We apologize for the issue faced and we’ll strive to ensure better services further. We look forward to welcoming you back the next time you are in town.

8/10 还可以

Rommel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy
Happy. Staff were fantastic.
2021 年 11 月入住 1 晚
Aina 于 2022年02月7日 的回复
Dear Rommel, Thank You for your good comment. We look forward to welcoming you back soon!

6/10 一般

Jonathan

商务旅客
满意：员工和服务
Hotel room is a bit old with damp smell. Visitors tend to smoke at non-smoking floor causing weird smell at the corridor. Bathroom is clean and bed is comfortable.
2021 年 7 月入住 1 晚
Aina 于 2021年09月22日 的回复
Hi Jonathan. Thank you for sharing your feedback. We regret that your experience with us was not so pleasant. Please accept our sincere apologies for the setbacks. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead!

10/10 超赞

LATIFAH

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 3 月入住 2 晚
Aina 于 2021年05月20日 的回复
Thank you for your support. We look forward to welcome you back soon!

8/10 还可以

Iswarni

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant stay and good hotel
Overall a very good stay. Convenient location. Clean and efficient service by staff make a pleasant stay
2021 年 3 月入住 1 晚
Aina 于 2021年05月20日 的回复
Thank you for sharing your feedback. It is good to know you have had a pleasant experience. We look forward to welcome you back to The Grand Renai, the next time you are back in Kota Bharu.

6/10 一般

Norhayati

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Out of maintanance
1. Dirty window and building 2. Old facilities
No view because the window is very dirty
2020 年 11 月入住 1 晚
Aina 于 2021年05月20日 的回复
Thank you for sharing your feedback. Please accept our sincere apologies for the shortcomings. We are constantly upgrading our products in stages.

8/10 还可以

Cheng Ee

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay
2020 年 10 月入住 3 晚
Aina 于 2020年10月19日 的回复
Thank you for sharing your feedback. We are delighted to know that you had enjoyed your stay. We look forward to welcome you back soon.

8/10 还可以

Shuhaida

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice n comfortable.
2020 年 9 月入住 2 晚
Aina 于 2020年10月19日 的回复
Thank you for sharing your review. We are glad you had enjoyed your stay with us. Thanks again for your support and hope to see you again.

8/10 还可以

nur zunaidah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
One of the best hotels in Kota Bharu, albeit a bit far from other attractions
2020 年 8 月入住 1 晚
Aina 于 2020年10月19日 的回复
Thank you for your support. We look forward to welcome you back soon.

10/10 超赞

Fazlina，Kuala Lumpur

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My second time stay at Grand Renai. Warm welcomes by the staffs. Spacious room and comfortable stays. Room are well-maintained. Happy to be here.
2020 年 8 月入住 3 晚
Aina 于 2020年10月19日 的回复
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay with us. Looking forward to welcome you back the next time you are in town.

10/10 超赞

Tan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚
Aina 于 2021年05月20日 的回复
Thank you for your support.We look forward to welcome you back soon!

8/10 还可以

Mohd Belia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 3 晚
Aina 于 2021年05月20日 的回复
Thank you for your support.We look forward to welcome you back soon!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 1 晚
Aina 于 2021年05月20日 的回复
Thank you for your support.We look forward to welcome you back soon!

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Friendly, helpful staff. Hotel rather dated but reasonably clean.
2020 年 7 月入住 1 晚
Aina 于 2020年10月19日 的回复
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay with us. Looking forward to welcome you back the next time you are in town.

6/10 一般

MOHD FIKRE

不满意：住宿条件和设施，员工和服务
2020 年 7 月入住 2 晚
CC Song 于 2020年07月13日 的回复
Thank you for your feedback. We hope to serve you better on your next visit.

8/10 还可以

Abdul aziz

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 6 月入住 1 晚
CC Song 于 2020年07月13日 的回复
Thank you for your support. We look forward to welcome you back soon.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable and friendly staffs at the counter.
2020 年 6 月入住 2 晚
CC Song 于 2020年07月13日 的回复
Thank you for sharing your feedback. We are delighted to know that you had enjoyed your stay. We look forward to welcome you back soon.

8/10 还可以

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2020 年 6 月入住 1 晚
CC Song 于 2020年06月18日 的回复
Thank you for your feedback. We are constantly upgrading our products and services to serve our guests better.

10/10 超赞

Aminuddin

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 5 月入住 1 晚
CC Song 于 2020年06月18日 的回复
Thank you for sharing your feedback. We are delighted to know you had a good stay experience with us. We look forward to welcome you back soon !

10/10 超赞

ANDREW

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
CC Song 于 2020年06月18日 的回复
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay with us. Looking forward to welcome you back the next time you are in town.

8/10 还可以

Anggun

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
CC Song 于 2020年06月18日 的回复
Thank you for staying with us. We appreciate your feedback. Our Hotel is constantly upgrading our products and service in stages to serve you better.

10/10 超赞

Nur Baiduri

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
2020 年 2 月入住 3 晚
CC Song 于 2020年06月18日 的回复
Thank you for sharing your review. We are glad you had enjoyed your stay with us. Thanks again for your support and hope to see you again.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 1 晚
CC Song 于 2020年06月18日 的回复
Thank you for your support and your good review. We are delighted to know you had a good stay experience with us. We look forward to welcome you back soon !

10/10 超赞

ESAS，Kuala Lumpur

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a very nice and high class hotel. The ambiance, room design and maintenance is very good.
2020 年 1 月入住 2 晚
CC Song 于 2020年06月18日 的回复
Thank you for sharing your feedback. We are delighted to know that you had a pleasant stay experience with us. We look forward to welcome you back in the future.

10/10 超赞

Lina，KL

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious junior suite.
2020 年 1 月入住 1 晚
CC Song 于 2020年06月18日 的回复
Thank you for sharing your feedback. We hope to see you again the next time you are back in town.

4/10 很差

真实旅客

与配偶出行, 商务旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
Old building with run down facility Need repairs upgrade n renovation by now
2020 年 1 月入住 1 晚
CC Song 于 2020年06月18日 的回复
Thank you for your feedback. Please accept our sincere apologies for the shortcomings. We are constantly upgrading our products in stages.