Kottawa Town Hotel with Pool

"Our first experience of Sri Lanka and historic Galle Face Hotel was outstanding well managed and maintained to high quality. All the staff from reception to pool were amazing so helpful and courteous. The buffet restaurant is amazing Salt water Pool! It is about 50 mins from airport about 3 hours to Sigiriya and Dambulla for the rock fortress. We loved it!"

"Everything was amazing "

"Great service "

"Clean room, beautiful outdoor pool, delicious breakfast "

"Mixed experience. The room was a good size, the pool area was pleasant and never felt overcrowded, and the gym was modern and well equipped. Breakfast also offered a wide choice, and staff throughout the hotel were generally polite and welcoming. What let it down was the overall standard of service. Check-in felt unpolished and slightly disjointed — we weren’t given basic practical information such as breakfast times, where breakfast was served, or the opening hours for the pool and gym. The breakfast room was very busy and we had to find a table ourselves, which felt out of step with what you would expect from a hotel at this level. The bedroom itself had a noticeable stale smell that was difficult to shift given the windows cannot be opened. We also experienced intermittent issues with the Wi-Fi, which was frustrating. So overall, disappointing, particularly compared to other Shangri-la hotels. What I would say was that we provided this feeeback directly to the hotel and the GM personally acknowledged the issues which was appreciated from a customer service perspective. "

"The first thing I noticed was the courteous and ready to help staff, Taj has large tree covered property with both ocean and city views. I used the buffets styled restaurant offering international food and with more Indian themed food choices. (not surpised there since Taj is an Indian hotel company and at my visit, majority of guest were Indians. "

"Excellent hotel well managed, comfortable room with a great view. Courteous staff and knowledgeable. Spent 20 days without a single issue. Easy access garage and great security. Great breakfast buffet daily. Food was great at all times at the restaurant. "

"There was no spa in the premises. breakfast was average but the staff were helpful. Room conditions also average . Tbh, this hotel needs proper renovation! "

"The pool area is nice and is the best feature of this hotel. Staff are friendly. Breakfast is OK. Deluxe rooms are worth the extra money for the A/C but the wifi across the complex is very poor indeed. "