住宿正面

关于阿卡佩拉套房酒店的点评

4 out of 5
阿卡佩拉套房酒店
8 Persiaran Sukan, Seksyen 13, Shah Alam, Selangor

点评

8.8

超赞

10 分 - 超赞。86 条好评,共有 167 条点评" "
8 分 - 还可以。67 条好评,共有 167 条点评" "
6 分 - 一般。10 条好评,共有 167 条点评" "
4 分 - 很差。1 条好评,共有 167 条点评" "
2 分 - 糟糕。3 条好评,共有 167 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

2/10 糟糕

m

2023 年 12 月入住 1 晚
Kevin, Director 于 2023年12月21日 的回复
Thank you for your feedback and we take all negative feedback with upmost seriousness. We sincerely regret your unpleasant experience but would like to make good on these areas should you be willing to communicate with us on where you best feel are specific areas of improvement.

2/10 糟糕

Wai-ying, Angela

与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Bed
2023 年 9 月入住 4 晚

10/10 超赞

wai hung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful!!
2019 年 9 月入住 2 晚
Kevin, Guest Experience Director 于 2019年10月4日 的回复
Thank you so much for your perfect score review. We are most delighted to hear that your stay with us was wonderful and we certainly look forward to welcoming you back again in future.

6/10 一般

Weng Cheong

不過不失
不過不失,奇怪的是六人房只有一個洗手間,不是太方便。酒店算整潔,執房就比較馬虎,只整理一下床及毛巾!
2018 年 8 月入住 4 晚
BC 于 2018年09月29日 的回复
Thank you very much for sharing your experience online. It was clearly stated in our offer that the 1BR Premier Plus Family Suite you booked has only 1 bathroom. If you had brought this up, we would have advised you to upgrade to our 2BR Deluxe Family Suite which comes with 2 full bathrooms. In any case, we wish you all the very best in the future.

10/10 超赞

Azlan

2023 年 10 月入住 1 晚
Kevin, Director 于 2023年12月21日 的回复
Thank you very much for your positive review and we hope you would consider us again in future.

10/10 超赞

Abu Hasan,KUANTAN

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
👍
2023 年 8 月入住 1 晚

10/10 超赞

Shafiya

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Review
Hotel and staff were excellent. We opted for the breakfast and there were a variety of options available. Only thing I would suggest is that hair shampoo and conditioner as well as body lotion be provided as one of the amenities.
2023 年 4 月入住 2 晚

10/10 超赞

Yoke Hwee

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good, strategic location

10/10 超赞

Mohd Yazid

8/10 还可以

ABDUL RAHIM BIN

2022 年 9 月入住 2 晚
Kevin, Guest Experience Director 于 2022年11月7日 的回复
Thank you very much for your positive review and we hope you would consider us again in future.

8/10 还可以

Law

与家人出行
满意:员工和服务、住宿条件和设施、客房舒适度
Smelly refrigerator
Everything is perfect except for the refrigerator as the refrigerator is smelly that we didn’t even dare to use it. We got our room near to the pool and is very noisy during daytime as the sound proof system is not good. Room is clean and bed is comfortable to sleep. Toiletries is also sufficient and bathroom is well maintained. No dishwash soap being provided but plate, cup all being provided. Do take note that you need to bring knife as no knife is being provided if you plan on buying fruit to eat in hotel room.
2021 年 11 月入住 1 晚
Kevin, Guest Experience Director 于 2021年11月30日 的回复
Thank you for your review and we sincerely regret the unpleasant fridge experience. This has been highlighted to our Housekeeping Department for their action. With that, we hope this experience would not deter you from a future experience with us. We hope and look forward to another chance to make things right.

10/10 超赞

Muhammad Reza Faizal

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 2 晚
Kevin, Guest Experience Director 于 2021年11月30日 的回复
Thank you for your positive review. We sincerely hope you would consider us again in future.

10/10 超赞

Shanti

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Stay
Room was clean. Beds were comfy. This is my second stay in this hotel. All the SOP for Covid-19 were strictly followed by the hotel and also the by staff.
2020 年 8 月入住 1 晚
Kevin, Guest Experience Director 于 2020年09月1日 的回复
Thank you very much for your review and for your continued support and loyalty. We are pleased that you were comforted by the SOPs we have in place as we try our best efforts in maintaining a comfortable and safe environment for everyone's well being. With that, we look forward to welcoming you back again in future.

10/10 超赞

Bernardine,South Africa

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The children loved the swimming pool, the outdoor play area and the indoor kids club.
2020 年 8 月入住 2 晚
Kevin, Guest Experience Director 于 2020年09月1日 的回复
Thank you very much for your review. We are absolutely delighted to hear that your family enjoyed the experience and we certainly hope you would assist us in promoting our hospitality offerings to others too.

8/10 还可以

Emmanuel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 8 晚
Kevin, Guest Experience Director 于 2020年03月19日 的回复
Thank you for your review. We hope you enjoyed your stay with us.

8/10 还可以

Darren

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Spacious suite
Location is mainly a business area, so not much in the way of sightseeing, but a handy location if you don't need to go into central KL. Near a main road, and the open design of the building means there is some road noise and the corridors are very warm. A number of restaurants in easy walking distance. Large swimming pool. Accommodation - all suites, very spacious with basic kitchen (but no washing detergent), lounge area and dining table. Good to see a refillable glass water bottle in the fridge, and liquid soap dispenser in the shower. Eating - Breakfast, huge selection of hot and cold Wi-fi - free, all over, good reception Summary - recommended for an overnight stay
2020 年 2 月入住 1 晚
Kevin, Guest Experience Director 于 2020年03月19日 的回复
Thank you very much for your positive review. We are pleased and delighted that you had a good stay with us and we look forward to welcoming you back again in future.

6/10 一般

真实旅客

团体旅客
An average apartment
Very average apartment, rooms are not very well maintained and no sound proof at all.
2020 年 1 月入住 1 晚
Kevin, Guest Experience Director 于 2020年02月14日 的回复
Thank you for your review and we very much regret the experience. Hope you would give us another chance in future to serve you better given your feedback.

8/10 还可以

真实旅客

2020 年 1 月入住 1 晚
Kevin, Guest Experience Director 于 2020年01月29日 的回复
Thank you for your review. We hope you had a good stay with us.

8/10 还可以

soonbok

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚
Kevin, Guest Experience Director 于 2020年01月24日 的回复
Thank you very much for your review . We hope you would consider us again in future.

8/10 还可以

Philippe

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place for families
Bel ensemble - chambre spacieuse et bien équipée. Le matelas peut-être un peu ferme pour certains ( pas de soucis pour moi mais cela pourrais gener certains). J'étais à Shah Alam pour des raisons de famille donc parfaite situation pour moi - sinon assez éloigné de KL. Plein de restaurants dans le coin. Très bon choix je reviendrais
2019 年 12 月入住 6 晚
Kevin, Guest Experience Director 于 2020年01月7日 的回复
Thank you very much for your review and we hope you would consider us again in your future travel plans.

8/10 还可以

真实旅客

2019 年 12 月入住 1 晚
Kevin, Guest Experience Director 于 2019年12月26日 的回复
Thank you very much for your review. We hope you would consider us again in your future travel plans.

10/10 超赞

Nina

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A very nice place to stay. Breakfast was delicious. The room was big and clean.
2019 年 12 月入住 2 晚
Kevin, Guest Experience Director 于 2019年12月16日 的回复
Thank you so much for your positive review. We are delighted to hear that you had a nice stay with us and our breakfast had met with your expectations. To this, we hope you would consider us again in your future travel plans.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best suite room
2019 年 12 月入住 1 晚
Kevin, Guest Experience Director 于 2019年12月16日 的回复
Thank you very much for your positive review. We are pleased to have provided you with a great experience and we hope you would consider us again in your future travel plans.

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Close to amenities. Spacious and Comfortable. Worth the money.
2019 年 11 月入住 1 晚
Kevin, Guest Experience Director 于 2019年12月4日 的回复
Thank you very much for your review. We are pleased and delighted to hear that your stay was comfortable and that you found us good value for money. With that, we hope you would consider us again in future.

8/10 还可以

真实旅客

满意:员工和服务、服务设施、住宿条件和设施
Can't connect to wifi
2019 年 11 月入住 1 晚
Kevin, Guest Experience Director 于 2019年12月2日 的回复
Thank you for your review although we very much regret the WiFi issue you experienced during your stay. Nonetheless, we thank you for bringing this to our attention.

8/10 还可以

真实旅客

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
시설도 깨끗하고 방도 생각했던거보다 너무 넓어서 좋았어요 저도 영어를 잘 못해서 의사소통이 어려웠고 주변에 놀만한곳이 딱히 없어서 조금 불편하긴 했어요
2019 年 11 月入住 1 晚
Kevin, Guest Experience Director 于 2019年12月2日 的回复
Thank you very much for your review and we are pleased to hear that you had a nice stay with us. With that, we hope you would consider us again in your future travel plans.

10/10 超赞

Mohd jaafarudin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 1 晚
Kevin, Guest Experience Director 于 2019年12月1日 的回复
Thank you very much for your positive review. We are delighted you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 还可以

khairul

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 1 晚
Kevin, Guest Experience Director 于 2019年11月25日 的回复
Thank you very much for your review. We hope you would consider us again in future.

6/10 一般

真实旅客

商务旅客
不满意:服务设施,清洁度
Need phone and mirror in the bedroom Towels are old and rough Floor dusty
2019 年 11 月入住 1 晚
Kevin, Guest Experience Director 于 2019年11月15日 的回复
We much regret your unpleasant experience but nonetheless thank you for your valuable feedback. This would be forwarded onto the relevant department and we hope to improve this for the benefit of future guests. Hope you would allow us another opportunity to serve you again in future.

6/10 一般

真实旅客

2019 年 11 月入住 1 晚
Kevin, Guest Experience Director 于 2019年11月13日 的回复
Thank you for your review. We hope you had a satisfying stay with us.

10/10 超赞

Suhailah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
JOM BERCUTI DI ACCAPELLA , SHAH ALAM
SANGAT BAIK DAN SELESA DENGAN PEMANDANGAN MENGADAP POOL SERTA MAKANAN YANG SEDAP ,ENAK DAN BEST.SISTEM KESELAMATANNYA DIJAMIN SEKIRANYA KITA MEMBAWA ANAK2 KESINI. ACCAPELLA MEMANG TERBAIK.
2019 年 10 月入住 1 晚
Kevin, Guest Experience Director 于 2019年11月3日 的回复
Terima kasih kerana memilih untuk menginap bersama kami. Kami berasa bangga di atas perasaan anda dan kami menantikan kedatangan anda semula bersama kami.

10/10 超赞

Mastura

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Give present like choclat.
2019 年 10 月入住 1 晚
Kevin, Guest Experience Director 于 2019年10月28日 的回复
Thank you very much for your positive review. We hope you would consider us again in your future tarvel plans. To this, we look forward to welcoming you back again soon.

8/10 还可以

真实旅客

2019 年 10 月入住 1 晚
Kevin, Guest Experience Director 于 2019年10月28日 的回复
Thank you for your positive review and we hope you would consider us in your future travel plans.

6/10 一般

真实旅客

2019 年 10 月入住 1 晚
Kevin, Guest Experience Director 于 2019年10月30日 的回复
Thank you very much for your review.

10/10 超赞

Nur Baiduri

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 2 晚
Kevin, Guest Experience Director 于 2019年10月23日 的回复
Many thanks for your positive review. We hope you would consider staying with us again in future.

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have frequented this hotel more than 5 times. I luv that this hotel offers rooms liken of a homestay, but with affordable price. Very nice and i definitely will come again.
2019 年 9 月入住 1 晚
Kevin, Guest Experience Director 于 2019年10月4日 的回复
Thank you very much for your loyalty and we are delighted that you kind us good value for money. With that, we very much look forward to your next stay at your 'Home Away from Home'

10/10 超赞

Che Mat

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Kevin, Guest Experience Director 于 2019年10月4日 的回复
Thank you very much for your perfect review and we hope you would consider us again for your future travel plans.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Kevin, Guest Experience Director 于 2019年10月4日 的回复
Thank you very much for your review and we hope to welcome you back in future.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel. Loved the pool. Room was great. Bathroom was modern. Not much around the hotel to do. We were there for a wedding so it was fine.
2019 年 8 月入住 2 晚
Kevin, Guest Experience Director 于 2019年10月4日 的回复
Thank you very much for your positive review. We are delighted that you had a good and pleasant stay with us. With that, we hope you would consider staying with us again.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施
2019 年 9 月入住 1 晚
Kevin, Guest Experience Director 于 2019年09月7日 的回复
Thank you for your review. We hope you would consider us again in your future travel plans.

10/10 超赞

Bawadi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Kevin, Guest Experience Director 于 2019年08月25日 的回复
Thank you very much for your perfect score. We are delighted that your stay with us was pleasant and hope you would consider us again in your future travel plans.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Breakfast can be improved
Everything was perfect but the food selection of food for 4 star hotel can be further improved.
2019 年 8 月入住 2 晚
Kevin, Guest Experience Director 于 2019年08月21日 的回复
Thank you very much for your review. We appreciate your feedback on breakfast and will try our best to improve in this area. Glad that your stay with us was comfortable overall and with that we hope you will consider us again in your future travel plans.

8/10 还可以

真实旅客

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is suitable when you have 3 or more people staying in as you not need to have an apartment for a short stay and still the amenities which any hotel provides.
2019 年 8 月入住 2 晚
Kevin, Guest Experience Director 于 2019年08月20日 的回复
Thank you very much for your review. We hope you would consider staying with us again in your future travel plans.

8/10 还可以

真实旅客

2019 年 7 月入住 2 晚
Kevin, Guest Experience Director 于 2019年08月6日 的回复
Thank you for your review. We hope you would consider us again in future.

10/10 超赞

Rajadurai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was really amazing!
2019 年 7 月入住 1 晚
Kevin, Guest Experience Director 于 2019年07月31日 的回复
Thank you very much for your positive review. We are absolutely delighted to hear that your stay with us was an awesome one. With that, we hope you would consider staying with us in future.

10/10 超赞

Sha adli

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
Kevin, Guest Experience Director 于 2019年07月29日 的回复
Thank you very much for your positive review and for the perfect score. We are delighted that your stay was great and we hope you would consider us in your future travel plans.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Upgrade your wifi facilities its so slow
2019 年 7 月入住 3 晚
Kevin, Guest Experience Director 于 2019年07月29日 的回复
Thank you for your positive review. We do however regret that issue you experienced with the WiFi and much appreciate your feedback to serve you better in future. Hope you would give us another chance to serve you in future.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
2019 年 7 月入住 4 晚
Kevin, Guest Experience Director 于 2019年07月22日 的回复
Thank you very much for your review. We hope you would consider us again in your future travel plans.

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
The people are very professional Eunice was a big help to me the staff provided small things such as printing emails providing envelopes at no extra charge the rooms are spacious and clean overall the property is excellent and plenty of Grab cars in the vicinity. Breakfasts are great and the food is excellent quality highly recommended price is very reasonable
2019 年 7 月入住 2 晚
Kevin, Guest Experience Director 于 2019年07月22日 的回复
Thank you very much for your positive review. We are delighted to hear your had a great stay with us and we convey kind word onto Eunice. With your positive experience, we certain hope you would consider us again in your future travel plans.

8/10 还可以

真实旅客

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location and breakfast
2019 年 7 月入住 1 晚
Kevin, Guest Experience Director 于 2019年07月22日 的回复
Thank you very much for your review. We are pleased you enjoyed your stay and we hope you would consider us again in your future travel plans.