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关于阿里纳星级华丽酒店的点评

4 out of 5
阿里纳星级华丽酒店
49-51, Jalan Hang Lekiu, Kuala Lumpur

点评

6.4
10 分 - 超赞。29 条好评，共有 275 条点评" "
8 分 - 还可以。94 条好评，共有 275 条点评" "
6 分 - 一般。79 条好评，共有 275 条点评" "
4 分 - 很差。43 条好评，共有 275 条点评" "
2 分 - 糟糕。30 条好评，共有 275 条点评" "

6.4/10

清洁度

6.8/10

员工和服务

5.0/10

服务设施

6.2/10

住宿条件和设施

5.0/10

环保

点评

4/10 很差

真实旅客

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 4 晚

10/10 超赞

MING YU

2023 年 4 月入住 1 晚

10/10 超赞

MING YU

2023 年 4 月入住 1 晚

4/10 很差

JW

不满意：清洁度、服务设施、住宿条件和设施
酒店外表尚可， 因為年齡較久，設施及配套不足； 房間被鋪變黃及欠整潔， 走廊有味道， 一定唔會再次訂
2020 年 2 月入住 2 晚
D Yogendran 于 2020年02月8日 的回复
Dear JW We thank you for your feedback. We are looking into to improve the hotel quality and service as well as currently we have decided to look into some refurbishment at the property. We also making lots of changes and expect things to kick of soonest possible. Please accept my sincere apology on your experience. We look forward to serve you better in the future.

4/10 很差

真实旅客

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
noisy, dirty
2019 年 10 月入住 2 晚

4/10 很差

真实旅客

满意：客房舒适度
不满意：清洁度、员工和服务、住宿条件和设施
The room and bed are dirty. However, the staff are friendly and nice.
2019 年 10 月入住 3 晚

8/10 还可以

Calvin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
靠近車站，在市中心，近唐人街及附近有食店購物商場，要到KL塔也不遠，只是有些房間是沒窗的，整體還是不錯。
2019 年 1 月入住 4 晚

6/10 一般

真实旅客

2018 年 12 月入住 2 晚

8/10 还可以

傳凱

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 2 晚

6/10 一般

Reggie

WiFi不夠強（405號房很弱！） 價格與星等數不一樣！
2018 年 11 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
2018 年 5 月入住 1 晚

4/10 很差

真实旅客

满意：客房舒适度
不满意：住宿条件和设施，清洁度
okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay, okay,

6/10 一般

真实旅客

满意：员工和服务
價格便宜，環境不錯
有會華語的服務人員，工作人員都很親切，經理eric請他幫忙找個會議的地方，很快就幫忙解決，設備及客房整體尚可。

6/10 一般

Wing Yam C.

Cheap hotel close to China town
The hotel is not too bad though the couches at the reception are quite dirty. The White linens are found with some marks which meant to me that they are not really clean. The Hotel didn't provide once time used slippers which is not convenient to tourists. The floor at the toilet is slippery after shower and i almost fell over serval times. The location is closed to China town and Airport shuttle bus which is good.

6/10 一般

Liao，中国

满意：员工和服务
不满意：清洁度
房间卫生不行！
房间很小，没有窗户，这都不算什么，但是床单上有可疑毛发，让我怀疑床单根本没换过！

6/10 一般

SHEK HANG，HONG KONG

满意：客房舒适度，清洁度
not recommend
not light enough, but comfortable, the gym room is useless, all machine doesn't work~~. the location is good near train station

6/10 一般

mimijessica，Taiwan

不满意：员工和服务、住宿条件和设施、客房舒适度
房間電燈太暗
洗手台在房間不再廁所，房間燈光又太暗了。

6/10 一般

真实旅客

满意：客房舒适度，住宿条件和设施
大廳大方,但基本房間有些油漆掉落
在MRT附近,離華人街,獨立廣廠都可步行交通方便。大廳大方明亮,床舒服，但房間有些老舊有油漆掉弄問題,不太美觀

6/10 一般

joan，KL

不满意：住宿条件和设施
服务好
酒店房间的环境极度差，但服务态度很好。

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
房间太暗,灯光无法调亮,对有眼睛近视的人来说有很大的不方便,房间很美也很时尚,再来的就是房间有好多种国家风格的选择,有日本式,美国式,中国式,韩国式,印度式的,价钱也很优惠,地点还好用走可以到达购物广场

6/10 一般

anders

2023 年 11 月入住 3 晚

6/10 一般

anders

2023 年 11 月入住 3 晚

6/10 一般

giri

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Positives: 1. Pricing was affordable. 2. Good breakfast arrangements. We vegetarians did not have much options, but could manage. But non vegetarians have many options. 3. Clean rooms, corridors, reception. 4. Great location. Near metro stations, near Sangeetha restaurant. These are great plusses. Negatives: 1. Impersonal, laconic, bordering on reluctance. Perhaps language was a barrier. 2. We had an early morning flight and requested for packed breakrfast. Nothing happened. Reception just said nobody told them about that. We just departed. We plan to try another place, if there is a next time. We may choose this again due to the positives.
2023 年 4 月入住 3 晚

8/10 还可以

Zainul Aabedin

2023 年 7 月入住 3 晚

4/10 很差

Don

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Bedsheets should long be replaced,
2023 年 4 月入住 1 晚

4/10 很差

Dany

满意：员工和服务
不满意：住宿条件和设施，清洁度
The place was printed this weird matters black color which really was to cover up dirty walls and doors. The bedding was old and the pool is unswimable with broken parts all over the place. The front desk person was pleasant but the whole facility is just super old and the whole 80s design look is just outdated. The black walls everywhere made it hard to see things also when you book a room without a window.
2023 年 5 月入住 2 晚

2/10 糟糕

Francis

2023 年 3 月入住 3 晚

4/10 很差

huseyin

商务旅客
满意：清洁度
不满意：客房舒适度
Malezya'da kötü baslangic
Saat gece 1 den sonra vergi ödemeniz gerek diye geldiler.Rezervasyonda oda fiyatı ve vergi ayrı bir şekilde görülmesine rağmen . Ertesi günü tekrar geldiler .Gerçekten inanılmazdı
2023 年 4 月入住 5 晚

8/10 还可以

Stefanie

2023 年 4 月入住 4 晚

10/10 超赞

Mohammad

满意：清洁度、员工和服务、住宿条件和设施
location was great. breakfast was great.
2023 年 3 月入住 3 晚

8/10 还可以

Maurice

满意：住宿条件和设施，清洁度
Overall, it is a good stay - the location is convenient and room is comfortable. However, I am not exactly happy about 2 things - (2) On the first night at about 9pm, I called the reception for a plate as I brought fruits. Yet, I am told that the cafeteria had closed and they have no plates. (2) Room maintenance is at around 4pm, which is too late.
2023 年 3 月入住 4 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
The condition of the room and building is old and long lost maintenance. They even tie up the curtain and look dirty for us to open and cover up the window. Saw cockroach inside the building. Cleanliness need to be improve
2023 年 2 月入住 1 晚

2/10 糟糕

VV

2023 年 2 月入住 1 晚

4/10 很差

Sivdad

与家人出行
不满意：清洁度、员工和服务、服务设施
Bad customer service, staff needs to be trained on how to behave or talk to customers and they need to improve their breakfast buffet. It’s just average compared to their pricing.

4/10 很差

MUSTAFA KEMAL

2022 年 12 月入住 3 晚

2/10 糟糕

MUSTAFA KEMAL

2022 年 12 月入住 2 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
worst hotel ever
Dirty room, terrible service, staff's are not nice. towel looks like rag. The room is too dark to hide the dirtiness of the room. Rooms are not soundproof, so you can hear the sound of next room's conversation, toilet flushing, baby crying and shower, etc.
2022 年 12 月入住 3 晚

4/10 很差

NAKEN

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Nothing
2022 年 12 月入住 2 晚

6/10 一般

Alan Kok Aun

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Its a rundown property. Very dated and in need of refurbishment. Walls were super thin and we coukd hear our neighbours discussing where to go shopping. Room was small and dusty when we checked in, towels were stained and smelled weird. Soaps supplied were not usable or sufficient. Lift took half of forever to arrive. Staff were very friendly and accomodating. Cleaning staff were helpful when we cane back for the day and room was not cleaned up yet . Overall property is too dated to give higher review, but staff were not bad.
2022 年 12 月入住 4 晚

10/10 超赞

Emely

8/10 还可以

Alexander

满意：清洁度、员工和服务、服务设施
Efficient staff, large rooms with all you need

10/10 超赞

Gayithri

8/10 还可以

Tatsuo

满意：清洁度
値段の割にはよいホテルだったと思いますが、シートを変えるタイミングが夕方になった日があってできれば午前中とかに替えてほしかったなーとおもうことはありましたが全般的にはよかったです。とくに立地もよくどこにでも出やすい場所にあってよかったと思います。ただコンビニまでは少々遠いかなと思いました
2022 年 9 月入住 3 晚

4/10 很差

Ota

与家人出行
不满意：住宿条件和设施，服务设施
到着時に室内灯が点かず対応をお願いしたところ、検討しますの一言でその後何の知らせもありませんでした。 同行者が構わないとのことだったので、それ以上クレームを入れることは控えましたが、すぐにどうこうできなくとも、せめて誠意ある対応をしていただけていればと思います。
2022 年 8 月入住 1 晚

6/10 一般

Sarah

2022 年 7 月入住 2 晚

2/10 糟糕

Josiely

2022 年 4 月入住 1 晚

6/10 一般

MOHD SOFI

2021 年 11 月入住 1 晚

8/10 还可以

Ainfitri

2021 年 11 月入住 1 晚

4/10 很差

Ana

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
2021 年 10 月入住 1 晚

8/10 还可以

Ayim

2021 年 10 月入住 1 晚