Dear Man Chi, we are sorry to hear that your stay experience with us was not up to expectations. We have noted your feedback regarding our hotel's cleanliness level and will immediately address this issue with our Housekeeping team to ensure that the necessary improvements are made. Thank you for highlighting to us on this issue and we look forward to serving you again. Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your feedback. We have noted that your stay experience with us was not quite up to expectations. With regards to the airport shuttle, please be informed that our hotel does not provide complimentary shuttle service but transport can be arranged upon guests request. We have also noted your comment regarding our staff and will address this issue with our Front Office Manager. Thank you for your patronage and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

Dear Jack, thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager

Dear Sir/madam, thank you for your review. We are pleased to know that you had a positive experience and were happy with the level of cleanliness in the hotel. Thank you for choosing our hotel and we look forward to serving you again. Regards, Christina Toh, Area General Manager

Dear Yuan Yu, thank you for your feedback about the quality and variety of breakfast served. We will definitely share your compliments with our team here. Thank you for your patronage and we look forward to your next stay with us. Regards, Christina Toh, Area General Manager

Dear Plato, thank you for choosing our hotel. We are pleased to know that you were impressed with our hotel's quality and services. Thank you for your patronage and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your review. We are glad to know that you had a positive experience with us. We look forward to serving you again. Regards, Christina Toh, Area General Manager

感谢您花费宝贵的时间给我们入住反馈。非常高兴得知您在酒店度过了愉悦的时光，并对我们的服务与设施深感满意。得到您的认可是我们最大的荣幸，同时也给予我们巨大的动力迈步向前，让我们在今后的服务不断提升。衷心期待您再次莅临我们的酒店。 Christina Toh, Area General Manager

Dear Miu, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality to the level you deserve. Thank you for your patronage and we look forward to being of service to you again. Regards, Christina Toh, Area General Manager

Dear Teng, thank you for your review. We are glad to know that you had a positive experience with us. Thank you for your patronage and we look forward to serving you again. Regards, Christina Toh, Area General Manager

Dear Sir/Madam, thank you for taking the time to share your feedback with us. We are glad to know that your overall experience was a pleasant one. However, we have noted your comments on the dated facilities and would like to inform you that soft refurbishment to the hotel and rooms are currently being done in stages. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you deserve. Thank you for your patronage and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

感谢您的好评和分享您的入住体验。非常高兴得知您在酒店度过了愉悦的时光。您的宝贵意见，我们都已记录在案和做了及时的调整。感谢您对我们的支持，衷心期待您再次莅临我们的酒店。 Christina Toh, Area General Manager

Dear Hsing-Kuang, thank you for your review. We are pleased to know that you had a good experience with us. We do hope that your next stay is around the corner as we hope to welcome you back again. Regards, Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your feedback. We have noted your comments on our dated rooms and would like to inform you that soft refurbishment to the hotel and rooms are currently being done in stages. It is our priority to be able to provide our guests with a well-maintained and comfortable atmosphere. Thank you for your patronage and we look forward to being of service to you again. Regards, Christina Toh, Area General Manager

Dear Sir/Madam, we regret to note that your recent stay with us was not up to expectations. We sincerely apologize for the inconvenience caused to you on the non availability of water supply during your stay. Please be assured that we will address the issues to make the necessary improvements. Our apologies once again and we hope to be of service to you again. Regards, Christina Toh, Area General Manager

Dear Chien-yao, thank you for your review and the perfect rating you gave us. We are pleased to know that you were impressed with our hotel's overall quality and services. Thank you for your patronage and we look forward to being of service to you again. Regards, Christina Toh, Area General Manager

Dear ChiaHung, thank you for your review and the perfect rating you gave us. We are pleased to know that you had an overall pleasant experience with us. Thank you for your choosing our hotel and we look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager

Dear Yung Lan, thank you for your review. We are pleased to know that you had a good experience with us. Thank you for your patronage and we look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager

Thank you for your review and for giving us a perfect rating. We are pleased to know that our hotel's overall quality and services met with your expectations. Thank you for your patronage and we look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager

Dear Wing Sum, thank you for your review. We thank you for your patronage and look forward to being of service to you again. Regards, Christina Toh, Area General Manager

Dear Chang Chuan, thank you for your positive review. It is always nice to receive good feedback from our guests. We thank you for your patronage and certainly look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager

感谢您的评论。我们万分荣幸能为您服务。再次感谢您的反馈。衷心期待您再次莅临我们的酒店。 Christina Toh, Area General Manager

Dear Wai Ming Thomas, thank you for your feedback. We are indeed concerned to hear of the unpleasant experience you encountered with our internet connection, flush issues and slow service by our associates. Please accept our sincere apologies for the inconvenience caused. We will address these issues with the respective departments to resolve them. Thank you for your patronage and we look forward to being of service to you again. Regards, Hugo Gerritsen, Area General Manager

Thank you for your rating on our hotel. We thank you for your patronage and look forward to welcoming you back again soon. Warm regards, Hugo Gerritsen, Area General Manager

Dear R, thank you for your feedback. We sincerely apologize for the cockroach that was found in your room and the leaking shower screen in your bathroom. These issues are indeed unacceptable and your feedback has been highlighted to the respective departments to be addressed. However, we are pleased that you had an enjoyable stay with us and were impressed by the hospitality from our staff, the nice room, gym and pool facilities. Again thank you for sharing your feedback and we hope to welcome you back again soon. Warm regards, Hugo Gerritsen, Area General Manager

Dear Chien-yao, thank you for your review and the rating you gave us. We look forward to welcoming you back again soon. Warm regards, Hugo Gerritsen, Area General Manager

Dear Anonymous, Thank you for your kind review. We are glad that you had a wonderful stay with us, enjoying the comforts of our Club room and the breakfast. We certainly look forward to welcoming you back on your next visit.

Dear fung, Thank you for your review. We are glad that your stay with us was value for money. We look forward to your next visit.

Dear Ramesh, thank you for your rating. We have noted that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your review. We have noted that your stay experience with us did not quite meet your expectations. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear Weng Sum, thank you for your review. We are pleased to know that you had an overall positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Justin, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear John, we are delighted to be your preferred hotel whenever you are in this area. Thank you for your continued support and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Jawad, thank you for the perfect rating you gave us. We are glad that you found our hotel's quality and services up to expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Michael, thank you for sharing your feedback. We are sorry to hear of the shortfall in service and quality standards which you experienced during your recent stay with us. We can certainly understand your disappointment with the issues highlighted and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Our apologies again and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Chye Hock, thank you for your feedback. We have noted your comments regarding the carpark charges and would like to inform you that as our carpark facility is managed by a 3rd party operator, all guests will be charged a flat rate fee upon entry to the hotel. We thank you for your patience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager