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关于武吉免登吉隆坡帝盛饭店的点评

4 out of 5
武吉免登吉隆坡帝盛饭店
172, Jalan Imbi, Kuala Lumpur

点评

8.0

很好

10 分 - 超赞。76 条好评，共有 176 条点评" "
8 分 - 还可以。54 条好评，共有 176 条点评" "
6 分 - 一般。23 条好评，共有 176 条点评" "
4 分 - 很差。12 条好评，共有 176 条点评" "
2 分 - 糟糕。11 条好评，共有 176 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Ka Po Charles

2023 年 5 月入住 3 晚

2/10 糟糕

chingting

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Check in 的速度真的有問題
2019 年 3 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2019 年 1 月入住 2 晚

8/10 还可以

chien chen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
開心
無邊際泳池很棒
2018 年 12 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很棒的房間，還會再次入住~
整體來說很好，唯一的缺點是沐浴露，洗髮水等， 味道很臭... 有廚房，有冰箱，有鍋，有盤可是沒餐具?
2018 年 10 月入住 1 晚
Victor Hiew, Director of Operations 于 2018年11月3日 的回复
Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for staying with us and your feedback. We take your comments on board with regards to the availability of cutlery in the apartment. Kindly let us know if there is anything we can do. Thank you. Best regards,

6/10 一般

Sze Ting

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2018 年 8 月入住 3 晚
The Management 于 2018年10月25日 的回复
Dear Sze Ting, Greetings from Dorsett Kuala Lumpur. Thank you for your feedback, do let us know anything in particular we can improve on. Best regards,

6/10 一般

TSAN-MING

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
整體來講是不錯，但是隔音效果真的很差，半夜1點多了，樓上椅子拖地板的聲音聽得一清二楚，搞得無法入睡。
2018 年 8 月入住 5 晚
The Management 于 2018年10月25日 的回复
Dear Tsan Ming, Greetings from Dorsett Kuala Lumpur. Thank you for staying with us and your feedback. We are sorry that you have experienced inconveniences due to the noise you have experienced during the evening. We will look into this accordingly. Thank you once again for your feedback. Best regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
1、酒店位置很好，離Pavilion購物中心很近，走3分鐘就到了。 2、住的是兩房式的公寓式酒店，有廚房和洗衣機，洗完直接烘乾，很方便。 3、頂樓游泳池風景不錯，可以遠眺雙子星塔。 4、早餐豐富，多樣化。
2018 年 7 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 3 晚

8/10 还可以

Richard

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Stayed here for a few weeks to explore KL. Apartment was plenty big enough for two. Staff friendly. No issues during stay. Nice pool on top floor.
2024 年 2 月入住 6 晚

10/10 超赞

Buang Matyani

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Friendly staff and fast check in clearance. Strategic location and walkable distance to shopping and area.
2024 年 3 月入住 2 晚

10/10 超赞

Danny

满意：住宿条件和设施，清洁度
Excellent property
2024 年 3 月入住 3 晚

2/10 糟糕

Mark

与配偶出行
满意：住宿条件和设施，服务设施
When we arrived to check in, we were told our booking was cancelled! It took 3 days to sort it out! Had to pay for the first nights accommodation as they couldn’t find the booking. We have been reimbursed for this payment but we had a very stressful few days trying to sort the situation out 3 times a day with different staff members.
2024 年 1 月入住 3 晚

8/10 还可以

Satoshi

不满意：住宿条件和设施
ブギッビンタンのパビリオンやファーレンハイトから近く、好ロケーションです。 レジデンス棟を1人で利用しましたが、使わない部屋があってもったいなかったです。屋上のプールとジムもいい雰囲気でした。部屋もバルコニーが端から端まで通じています。周囲は開発が進んでおり、騒音が多少気になりますが特に問題ではありません。
2024 年 1 月入住 2 晚

10/10 超赞

Lidong

与家人出行
满意：清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚

6/10 一般

Rie

与家人及幼儿出行
不满意：清洁度
2023 年 12 月入住 3 晚

10/10 超赞

Mie

与家人出行
满意：客房舒适度，清洁度
2023 年 12 月入住 16 晚

8/10 还可以

Muhammad Tajuddin Bin

2023 年 12 月入住 2 晚

10/10 超赞

Mie

与家人出行
满意：客房舒适度，清洁度
Perfect everything in KL
Location is in Bulik Bintang heart of downtown with shops & restaurants- walking distance about 5mins. Accommodation is just what we needed kitchenette and laundry machine. Rooftop swimming pool.
2023 年 12 月入住 5 晚

10/10 超赞

Muhammad，Kulim

满意：住宿条件和设施，清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Siew Ting

满意：客房舒适度，清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Petra Zita

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Hospitable employees..quick to reply on request..clean toom..nice selections for breakfast. Thanks
2023 年 11 月入住 9 晚

8/10 还可以

elizann

满意：住宿条件和设施，清洁度
Good price performance in Bukit Bintang. Clean, comfortable, and good location (just a short, slightly uphill walk and you're at Pavilion Mall). One note, the view of the Towers from the pool on most websites is no longer - new buildings obscure much of, but not all, the view. Still nice pool just not as good of a view. Only downside was front desk staff was zero help getting a taxi when we were leaving - just said call Grab, which we had already done. No list of taxi companies or suggestions on where there might be a taxi stand. The man just said, "well, they sometimes drive by."

8/10 还可以

Ranjan，Glen Huntly

满意：清洁度
enjoyed our stay
2023 年 9 月入住 8 晚
Edmund 于 2023年11月1日 的回复
Dear Samuel, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

10/10 超赞

Linda

2023 年 9 月入住 3 晚
Edmund 于 2023年11月1日 的回复
Dear Linda, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

8/10 还可以

HIROKI

与配偶出行
满意：服务设施
ブキビンタン、アロー通りへのアクセスがしやすいです。
2023 年 8 月入住 2 晚

10/10 超赞

Aya

满意：清洁度、服务设施、住宿条件和设施
The residence hotel did not have the bathtub. But each two Bet rooms had a shower room and was good. There were a washing machine and a range and an iron, and the convenience was enough for the long-term stay. There was the pool, too and was able to enjoy it. It was an almost comfortable stay.
2023 年 8 月入住 7 晚

8/10 还可以

abdoul

2023 年 8 月入住 1 晚

10/10 超赞

Nurliana

与家人出行
满意：清洁度、服务设施、住宿条件和设施
It is walking distance to Pavilion.
2023 年 6 月入住 3 晚

10/10 超赞

Adam

满意：客房舒适度，清洁度
2023 年 5 月入住 14 晚

10/10 超赞

MASARU

满意：清洁度、服务设施、住宿条件和设施
ドーセットリージェンシーは洗濯乾燥機が完備され、チェックインがドーセットクアラルンプールのホテルで出来るので非常によかった。
2023 年 4 月入住 5 晚

4/10 很差

Huei

与家人出行
不满意：客房舒适度，清洁度
Many other better choices
Pungent smell from the toilet Food for buffet breakfast is poor Cleanliness is below average Property is very old
2023 年 2 月入住 2 晚
Henry LOO 于 2023年03月13日 的回复
Dear Huei Chan,Greetings from Dorsett Kuala Lumpur! We're sorry to learn that your recent visit fell short of pleasant experience and regret for any discomfort that was caused. We understand that these details are essential to an enjoyable stay, and your constructive feedback will be used to help improve room cleaning and maintenance standard to meet guest satisfaction. We truly hope that you will offer us another chance to show you comfortable stay you deserve, as guest satisfaction is our priority.See you again soonBest regards,Henry LOODirector of Operations

10/10 超赞

Demonteiro

满意：客房舒适度，清洁度
we are very happy with our stay at the hotel , we would recommended to family and friends .
2023 年 2 月入住 13 晚
Henry LOO 于 2023年03月13日 的回复
Dear Demonteiro,Greetings from Dorsett Kuala Lumpur! Thank you so much for the time you spend to write your feedback on us. We are pleased to hear you had an enjoyable stay with us. We really appreciate the positive comments and motivation that we will share with our associates to inspire them for better performance. Looking forward to welcome you again here at the Dorsett Kuala Lumpur. Best Regards,Henry LOODirector of Operations

10/10 超赞

anita

与家人出行
满意：客房舒适度，清洁度
Awesome. Great for family of 4 to 5
Amazing stay. Very happy with the place.
2023 年 1 月入住 1 晚
Henry LOO 于 2023年02月4日 的回复
Dear Anita,Greetings from Dorsett Kuala Lumpur, thank you for your kind review.We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service meet your expectation. See you again soonBest regards,Henry LOODirector of Operations

6/10 一般

Abdullah

与家人出行
满意：清洁度
Outdated property
Location is good. The property is outdated, hard to get through the reception specially during busy time. Breakfast is standard without much variations during my 6 nights of stay. No house keeping after 7pm. Parking is paid per entry (MYR10)
2023 年 1 月入住 8 晚
Henry LOO 于 2023年01月31日 的回复
Dear Abdullah,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 还可以

Ian

2023 年 1 月入住 2 晚
Henry LOO 于 2023年01月31日 的回复
Dear Ian,Greetings from Dorsett Kuala Lumpur! Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you next stay in near future. Best regards,Henry LOODirector of Operations

8/10 还可以

Per

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Go’ beliggenhed og rigtig dejlig lejlighed
Henry LOO 于 2023年01月31日 的回复
Dear Per,Greetings from Dorsett Kuala Lumpur!We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your helpful suggestions. We hope you’ll continue to make yourself at home with us for many years to come! Regards,Henry LOODirector of Operations

6/10 一般

Heini

与家人出行
Great location and pool area was nice. However, the room was a bit outdated, furniture and mirrors were dirty and you could here the noise from upstairs. The money didn’t meet the value.
2023 年 1 月入住 6 晚
Henry LOO 于 2023年01月31日 的回复
Dear Heini,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 还可以

debra

与配偶出行
The beds are small and hard and the aircon goes up and down on and off by itself
Henry LOO 于 2023年01月31日 的回复
Dear debra,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

10/10 超赞

Wai Ying

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Overall it was a pleasant stay! close to everything that you need! Thank you Dorsett Residences
Henry LOO 于 2023年01月31日 的回复
Dear Wai Ying,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

6/10 一般

Masri

An encounter at Dorsett KL
Due to their new system per say, the comm between their hospitality dept (room service) and front desk was not very smooth. Waited for our room to be ready for almost an hour. At their new building. We were given an upgraded to suite room ( most exclusive and for VVIP) instead at the old building but was very disappointed. Think the room was vacant for too long that we experienced some unexpected encounters at the room. My wife and I both don’t feel good. We decided to checkout immediately. Thankfully they didn’t not billed us. Instead they waived it and apologised for the inconvenience caused. We managed to get another hotel nearby.
2022 年 12 月入住 4 晚
Henry LOO 于 2023年01月31日 的回复
Dear Masri,Greetings from Dorsett Kuala Lumpur! Thank you for your feedback. We hope to welcome you back soon when you are ready for a holiday.Regards,Henry LOODirector of Operations

6/10 一般

Suhirman Bin Zainal

与家人出行
Make up room was not done every day. They kept doing it late in the evenings. This has led to some days where our rooms were left unclean.
2022 年 12 月入住 6 晚
Henry LOO 于 2023年01月31日 的回复
Dear Suhirman Bin Zainal, Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 还可以

Amna

满意：客房舒适度，清洁度
2022 年 12 月入住 1 晚
Henry LOO 于 2022年12月14日 的回复
Dear Amna,Thank you for this delightful review and for support Dorsett Kuala Lumpur! We look forward to having you back again soon.Best regards,Henry LOODirector of Operations

6/10 一般

Carina

Worn out
Wasn't up to the standard that you got the impression of via pictures when you booked. The room was worn and would have needed a renovation some time ago. Dark, was like a bunker. The pool, on the other hand, was very nice, and above all not full of people. The breakfast was big, but most of it was "dinners" according to where we come from. The location was also very good, close to several popular places Will not book there again, we have been to KL 5 times and will be back in the future.
2022 年 11 月入住 7 晚
Henry LOO 于 2022年12月14日 的回复
Dear Carina,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address immediately wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

8/10 还可以

Amna

与家人出行
2022 年 11 月入住 4 晚
Min 于 2022年12月5日 的回复
Dear Amna,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to see you again soon.Regards,Lim Hwai MinFront Office Manager

10/10 超赞

Muhammad

2022 年 11 月入住 2 晚

10/10 超赞

Irsyaduddin

2022 年 11 月入住 2 晚
Min 于 2022年11月20日 的回复
Dear Irsyaduddin,Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon.Regards,Lim Hwai MinFront Office Manager

8/10 还可以

MASATAKA

2022 年 9 月入住 11 晚

8/10 还可以

Mistuko

满意：住宿条件和设施
ドライヤーのクオリティーをあげてください。 バスローブがあると嬉しいです。
2022 年 9 月入住 4 晚
Min 于 2022年10月8日 的回复
Dear Mitsuko,We’re happy to see your review here. It will help us improve our services and provide a better experience to you again. It was great to have you at Dorsett Residence Bukit Bintang. Visit soon.Regards,Lim Hwai MinFront Office Manager

10/10 超赞

Sam

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Very nice and clean apartment, comfortable and spacious. Within walking distance to all the major malls.
2022 年 9 月入住 1 晚
Henry LOO 于 2022年09月28日 的回复
Dear Sam,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations