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关于芙洛拉十字路口酒店的点评

3 out of 5
芙洛拉十字路口酒店
No. 66 Jalan Ampang, Kuala Lumpur

点评

8.0

很好

10 分 - 超赞。38 条好评，共有 136 条点评" "
8 分 - 还可以。61 条好评，共有 136 条点评" "
6 分 - 一般。25 条好评，共有 136 条点评" "
4 分 - 很差。10 条好评，共有 136 条点评" "
2 分 - 糟糕。2 条好评，共有 136 条点评" "

8.0/10

清洁度

8.6/10

员工和服务

7.2/10

服务设施

7.6/10

住宿条件和设施

6.4/10

环保

点评

6/10 一般

Chi Yuen Danny

The room is just equipped with minimal facilities. Limited space for any stretch exercise. Disappointed with no cleaning service on Sunday.
2019 年 10 月入住 3 晚
Arian 于 2019年10月26日 的回复
Dear Danny, Greetings from Flora by Crossroads Hotel Thank you for choosing to stay with us during your visit to Kuala Lumpur. We are very disappointed to hear that your experience was not up to your expectations, as our aim is to always provide a comfortable stay to all our esteemed guests. Also, our housekeeping provides a daily service, including on Sundays. Therefore if your room was not serviced, please allow us to convey our sincere apologies. We will certainly look into the matter to ensure it does not happen again. I would be grateful if you would give us another opportunity to serve you again in the future. Warm Regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
Arian 于 2019年07月13日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you so much for choosing to stay with us. We are very happy to learn you had a pleasant stay. It was our pleasure to host you & we look forward to welcoming you back in the near future. Warm Regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
very nice and comfortable.
very nice and comfortable.
2018 年 2 月入住 1 晚
Arian 于 2018年03月6日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you so much for your positive review. We are very pleased to learn that you enjoyed your stay with us. It would be our pleasure to welcome you back in the near future. Thank you Warm Regards,

6/10 一般

真实旅客

满意：客房舒适度，住宿条件和设施
2017 年 11 月入住 3 晚

4/10 很差

真实旅客

不满意：员工和服务，清洁度
I won’t back
Book KL tower view but actually room no view. Asked and changed to another smaller room but finall with KL tower view. 2nd day called receiption for no hot water when shower. Called after 15 mins no response called again found that the girl didn’t inform abnormal to others.. did checked out at midnight the girl showed no smile but in bad feeling....
2017 年 10 月入住 3 晚

6/10 一般

YU-FEN

满意：住宿条件和设施，清洁度
還可以
本次旅遊在此住宿2晚,整體環境差強人意,因飯店四周幽靜,夜間光線不明,感覺沒有安全感.房間乾淨明亮,日間服務人員很熱情,但夜間櫃台人員說話語氣很冷,沒有笑容.
2017 年 9 月入住 2 晚

6/10 一般

真实旅客

位於印度區的普通飯店
照片看起來很大，但房間實際上蠻小的。第1天住宿的房間，淋浴排水不良，保險箱無法使用，向櫃檯反應但仍無幫助。之後改換到第2間房間，洗手台有漏水的現象。房間算乾淨，但設備極為普通
2017 年 5 月入住 3 晚

8/10 还可以

Alviera

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing central location for an affordable price. Located right across Eko Rimba which I recommend for the canopy walk, and only a 2min walk away from Dang Wangi LRT station which opens up all of KL for the walking adventurer.
2024 年 2 月入住 9 晚

8/10 还可以

Mohd Sufian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cosy and affordable stay.
Location Near to local facilities, bank, restaurant and attractions. Its really in front of KL tower and u can watch the beautiful scenario at night. Room Easy check in. Mouldy at outside of our room which is smelly but inside room is ok. Spacious room and clean. Comfortable bed with comforter. Aircond is very cool. Water heater not functioning. Safety Equipped with smoke detector. Surrounding Nice view around with waterfall and river in front of the hotel. Park at basement is limited and need to enter from the back of the hotel which is a bit confusing. Amenities Provide basic utilities and tv channel is sufficient. Fast internet speed with 200mbps speed.
2024 年 1 月入住 1 晚

6/10 一般

yuk

满意：员工和服务
2023 年 10 月入住 3 晚

6/10 一般

ahmed

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚

6/10 一般

Kenya

与配偶出行
不满意：服务设施，清洁度
近くに大きなスーパーがあって日用品や水などは簡単に入手できましたが、部屋で食事をしようとすると食卓がないため大変不便でした。
2023 年 9 月入住 3 晚

4/10 很差

Sylvain

与家人出行
不满意：住宿条件和设施，清洁度
En décrépitude
Je n'accorde généralement pas trop d'importance aux avis, mais cette fois j'aurais dû car en effet, c'est franchement cracra... Nombreuses taches sur les draps, sur les rideaux, trace de verre séchée sur un meuble, sanitaires encrassés, moisi dans la douche... en outre la fenêtre fuit en cas de forte pluie, et enfin c'est bruyant si la chambre donne sur la rue. La façade végétale est sympa, mais c'est à peu près le seul "plus". L'impression générale est que l'hôtel est plus ou moins laissé à l'abandon.
2023 年 8 月入住 2 晚

10/10 超赞

Emmalinda

满意：住宿条件和设施，员工和服务
They didn’t clean our room during our stay
2023 年 8 月入住 3 晚

4/10 很差

Salmah

2023 年 6 月入住 3 晚

6/10 一般

KIN THONG

2023 年 6 月入住 2 晚

10/10 超赞

Luis F

2023 年 6 月入住 1 晚

8/10 还可以

Luis F

2023 年 6 月入住 4 晚

6/10 一般

David

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Good location. Advertised as having airport transfer. But never responded to any emails. Had to take a taxi and was told when we got there they don't do airport transport. Room was good but needs a small table and hair conditioner just too small. In afternoon could not cool down the room. It was worse when leaving as you have to takeout the card so air conditioner shuts off so room is even hotter when you return.
2023 年 5 月入住 5 晚

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly and helpful.
2023 年 3 月入住 5 晚

6/10 一般

huiwon

满意：员工和服务
不满意：清洁度
2023 年 2 月入住 1 晚

6/10 一般

ARTYOM

不满意：清洁度、服务设施、住宿条件和设施
It’s an okay place to stay for the price.
2023 年 1 月入住 2 晚

4/10 很差

Madeleine

不满意：清洁度、住宿条件和设施、客房舒适度
Centralt men mögliga rum, vidrigt badrum
2022 年 12 月入住 2 晚

6/10 一般

brendan

满意：住宿条件和设施，员工和服务
As a budget hotel, it's above average. Staff are friendly and helpful (though at first they gave us a no-window room before we asked for a normal room). Another issue - my credit card was hacked and unauthorised payment made at midnight while using their wifi. I'm not sure weather or not related to their wifi router.
2022 年 11 月入住 1 晚
Flora Hotel Management 于 2022年12月10日 的回复
Dear Brendan,Greetings from Flora by Crossroads HotelThank you for choosing to stay with us on your recent visit to Kuala Lumpur. It was our pleasure to host you at our property.Our sincere apologies for the issue related to your credit card, I can certainly assure you this was not related to our hotel or wifi network. We have advanced network security measures and multiple firewalls in place to prevent any such unauthorized access. Wishing you all the best and hope to welcome you back in the near future.

6/10 一般

Azaiddy

2022 年 7 月入住 4 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Not comfortable
I booked a city view room and to my surprise I only view a not too clean window with flora deco outside the building. And the window is quite dirty tho. Toilet also can be more improved as there are dirt on the wall. Feeling a bit uncomfortable.
2022 年 5 月入住 1 晚

10/10 超赞

Ayim

满意：清洁度、员工和服务、客房舒适度
Comfy & pleasant
Nearest to the main landmarks, free parking, interior design was superb! Overall 9/10
2021 年 10 月入住 1 晚

10/10 超赞

tien lam

满意：清洁度、员工和服务、客房舒适度
Little gem in the city centre
Absolutely love this place, it is right in the city centre, not too far a walk from major attractions with LRT and monorail nearby. The view of KL Tower from the room is amazing. Although some reviews mentioned the busy road traffic during the day, I did not have that problem as I’m staying for 2 nights over the weekend! The room itself is nicely decorated, the only downsides are the rather old and worn beddings and bath towels, give them a change and everything is near perfect! The shower door is a problem too if you are big you might struggle to get in and close the door, a sliding door is more effective in such a tight space. Also, they made up the room in the evening, I was out for dinner and came back to a tidy room, how strange! Overall, happy stay :)
2020 年 10 月入住 2 晚

2/10 糟糕

真实旅客

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
I’ve stayed at flora before , it was well taken care of but this time it was horrible. Tv wasn’t working, the trees are bushy and not trimmed and the promised city view is basically a street.
2020 年 3 月入住 2 晚

8/10 还可以

Leonardo

与家人出行, 团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Boa localização
O local é bem localizado, limpo e organizado.
2020 年 2 月入住 1 晚
Arian 于 2020年03月3日 的回复
Dear Boa, Greetings from Flora by Crossroads Hotel Thank you very much for taking time to leave your kind feedback, we are extremely happy we were able to meet your expectations. It would be our pleasure to welcome you back to our property upon your next visit to Kuala Lumpur. Take care & Warm Regards

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly from check in to checkout. All staff was kind and wanted to be helpful. Cute room with everything to feel at home. The only thing we felt we were missing was a hand towel. Great price. Fabulous location. And really good staff. Would highly recommend
2020 年 1 月入住 2 晚
Arian 于 2020年01月31日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel! Thank you for taking time to leave your kind feedback. We are extremely happy to learn you appreciated our staff, enjoyed our location and most importantly - felt at home! Which is the environment we aim to create for our all our wonderful guests. Thank you very much for your recommendation and feedback, it truly means a lot to us. Hoping to welcome you back in the near future, upon your next visit to Kuala Lumpur. Take care Warm Regards,

6/10 一般

真实旅客

团体旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff is very friendly and what we request provide the fast response. Disappointed is the toilet "handheld" shower head is not working properly. the pipe is leaking. Just able to use the "rain" shower head. inconvenient for us.
2020 年 1 月入住 1 晚
Arian 于 2020年01月31日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel! Thank you very much for your kind feedback and also for choosing to stay with us on your visit to Kuala Lumpur. We are pleased to learn you found our staff friendly, attentive and quick, as our guests are our most important priority. Our sincere apologies regarding the issue you faced with the handheld shower, as it should have been working smoothly for your convenience. We have since had our maintenance team address it. Hope to welcome you back in the near future. It was a pleasure to host you. Wishing you all the best. Warm Regards,

6/10 一般

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
I arrived after 7pm at night after a long international flight, looking forward to getting to my room. Upon arrival, I was told my room was not yet cleaned, so I had to wait over 30minutes before I could check in. Must have been cleaned quickly as the towel was still dirty. Luckily the cleaning improved during my 7 night stay (perhaps it depends on the cleaning staff) The complimentary bottled water everyday was very welcomed and appreciated. Staff were very friendly and helpful. Rooms are very small with paper-thin walls, so very noisey during the night, hearing people come and go. Great location for train and monorail and the garden foliage covering hotel made it unique.
2019 年 12 月入住 7 晚

8/10 还可以

Victor

满意：清洁度、员工和服务、住宿条件和设施
Hotel ok
l'hotel est ok, mais sans plus. On a eu une chambre sans fenêtre ! De coup on a du payer pour passer dans une meilleure chambre. Pas loin de Petrona towers à pied.
2019 年 10 月入住 2 晚
Arian 于 2019年12月16日 的回复
Dear Victor, Greetings from Flora by Crossroads Hotel Thank you for taking time to leave your kind feedback. We are glad to hear you enjoyed our location and proximity to the twin towers. It would be our pleasure to host you again upon your next visit to Kuala Lumpur. Wishing you all the best. Warm Regards,

8/10 还可以

AZZ

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
near to klcc
2019 年 10 月入住 1 晚
Arian 于 2019年10月26日 的回复
Dear AZZ, Greetings from Flora by Crossroads Hotel Thank you for choosing to stay with us on your recent visit and taking time to leave your kind feedback. Our team is glad to learn you appreciated our location, we sincerely hope you had a comfortable stay with us. Warm Regards,

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The place was clean and quiet. The room meets up to expectations but the service wasn't the best but was acceptable. Requested for hairdryer for 5 times but did not receive it once. The reception was nice and clean. overall the hotel was up to standard and a good experience.
2019 年 10 月入住 1 晚
Arian 于 2019年10月10日 的回复
Dear Guest, Thank you very much for choosing to stay with us on your recent visit. We are happy to hear our rooms were up to your expectations. Please allow me to apologize in regards to the delay in responding to your kind request for an hairdryer. This should not have happened as we have ample units available at all times. We are very sorry for an inconvenience caused. Looking forward to welcoming you back in the future. Warm Regards,

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good value for money and the staff was helpful just 10 minutes walk to the shopping center.
2019 年 9 月入住 3 晚
Arian 于 2019年09月23日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you so much for taking time to leave your kind feedback. We are absolutely thrilled to learn you found our team helpful and appreciated our location. We are always happy to assist & share our tips to ensure a memorable time in the city. Wishing you all the best. Warm Regards,

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
두번은 가고싶지않은곳
숙소 위치가 외진곳에 있고 주변에 아무것도 없습니다 그리고 청결상태가 너무 안좋아요 바닥에 음식물찌꺼기도 떨어져있고 샤워부스에 곰팡이들이며 수건도 제대로 세탁을 안하는지 얼룩이 그대로 묻어있었습니다 다시는 가고싶지않아요
2019 年 9 月入住 1 晚
Arian 于 2019年10月10日 的回复
Dear Guest, Thank you very much for taking time to leave your kind feedback. I am very sorry to hear about your experience, as this is definitely not the standard we like to set forth. We would very much be grateful for the opportunity to make it up to you in the near future. Thank you Warm Regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Amazing living wall at the front of the hotel. Lovely, helpful staff. Not much in the immediate area, but a 10-minute walk opens up a lot of shopping and dining options.
2019 年 8 月入住 3 晚
Arian 于 2019年09月16日 的回复
Dear Guest, Thank you so much for taking time to leave your kind feedback. We are very happy to learn you had a enjoyable stay with us and appreciated our green wall! Hoping to welcome you back to Flora in the near future. Warm Regards,

8/10 还可以

Selvakumaran

满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
We had to ask them to clean the room and to get nee towels.
2019 年 8 月入住 4 晚
Manager 于 2019年08月12日 的回复
Dear Selcakumaran, Thank you for your kind response. We appreciate you taking time out of your day, to review our services. We aplogise for the lack of initiative on our side and hope you will come and stay with us again.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 7 月入住 11 晚
Arian 于 2019年08月5日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for choosing to stay with us & taking time to leave your kind feedback. Your appreciation truly means everything to us. Looking forward to welcoming you back in the near future. Warm Regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 7 月入住 7 晚
Manager 于 2019年08月12日 的回复
Dear Guest, Thank you for the kind response, We hope you will come stay with us again soon.

8/10 还可以

真实旅客

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施
Some facilities in the restroom are not so well-designed. Every time when I finished the showering, some water leaked outside the showing room.
2019 年 7 月入住 3 晚
Arian 于 2019年08月2日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for choosing to stay with us on your recent visit and providing your kind feedback for us. Please allow me to extend our sincere apologies for the issues you faced in regards to your shower room. Our drainage is designed to prevent any water from spilling out and therefore we will certainly have it addressed by our maintenance. We hope you will give us another chance to host you in the future. Thank you Warm Regards,

8/10 还可以

真实旅客

2019 年 7 月入住 2 晚
Arian 于 2019年08月2日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for choosing to stay with us and taking time to leave your kind feedback. It was truly our pleasure to host you & we look forward to welcoming you back in the near future. Warm Regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Kamers waren vrij schoon en werkte prima. Was fijn dat er een koelkast was, haardroger was beschikbaar als je bij de balie erom vroeg
2019 年 7 月入住 4 晚
Arian 于 2019年07月18日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for leaving your kind feedback after your recent visit. It was truly our pleasure to host you at our property. Hoping to welcome you back in the near future. Warm Regards,

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施
The hotel is fine, staff were friendly and helpful. Reasonable location, good value for money.
2019 年 7 月入住 1 晚
Arian 于 2019年07月18日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you for choosing to stay with us on your recent visit to Kuala Lumpur and taking time to leave your kind feedback. It brings us a lot of joy to learn you had a comfortable stay and appreciated our team. Warm Regards,

8/10 还可以

真实旅客

2019 年 7 月入住 3 晚
Arian 于 2019年07月13日 的回复
Dear Guest, Thank you for making us your preferred accommodation in Kuala Lumpur and taking time to leave your kind feedback. It would be our pleasure to welcome you back anytime in the near future. Thank you Warm Regards,

8/10 还可以

真实旅客

商务旅客
满意：员工和服务，清洁度
不满意：服务设施
price is high
2019 年 6 月入住 1 晚
Arian 于 2019年07月8日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for taking time to leave your kind feedback. We are very grateful for hosting you at our hotel on your recent visit. I am very sorry to hear you found our price to be high, our aim to always provide the best value to our esteemed guests. If you would consider staying with us in the near future, it would be our pleasure to ensure we meet your expectations. Wishing you all the best ahead. Warm Regards,

8/10 还可以

真实旅客

商务旅客
满意：清洁度
price a bit high
2019 年 6 月入住 1 晚
Arian 于 2019年07月8日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for taking time to leave your kind feedback. We are very grateful for hosting you at our hotel on your recent visit. I am very sorry to hear you found our price to be high, our aim to always provide the best value to our esteemed guests. If you would consider staying with us in the near future, it would be our pleasure to ensure we meet your expectations. Wishing you all the best ahead. Warm Regards,

8/10 还可以

真实旅客

团体旅客
满意：员工和服务，清洁度
Good & nice !
2019 年 6 月入住 1 晚
Arian 于 2019年06月13日 的回复
Dear Guest, Greetings from Flora by Crossroads Hotel Thank you so much for choosing to stay with us on your recent visit. We are extremely pleased to learn you had an enjoyable stay. It would be our pleasure to welcome you back in the near future. Thank you Warm Regards,