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关于薰衣草 USJ 酒店的点评

3 out of 5
薰衣草 USJ 酒店
No. 27 Jalan USJ Sentral 1 , USJ Sentral, Subang Jaya, Selangor

点评

8.0

很好

10 分 - 超赞。25 条好评，共有 76 条点评" "
8 分 - 还可以。37 条好评，共有 76 条点评" "
6 分 - 一般。7 条好评，共有 76 条点评" "
4 分 - 很差。3 条好评，共有 76 条点评" "
2 分 - 糟糕。4 条好评，共有 76 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

MONO

满意：清洁度、员工和服务、住宿条件和设施
交通很方便，步行幾分鐘到USJ7車站，我住的房間比較細，沒有窗户，但地方整潔，員工有禮貌。附近Da Men Mall有餐廳及超巿。
2018 年 11 月入住 3 晚
Reception 于 2018年12月11日 的回复
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. We will continue work hard to improved our self. Looking forward to see you again!

4/10 很差

Shadow，Hong Kong

不满意：员工和服务
提前接近一個月訂的酒店..訂三間雙人房..去到竟然說沒有房間..我們一行六人一小..三對人..叫我們睡兩間家庭房..家庭房1大床1小床..三對人要怎樣分配？那時凌晨四點..我能怎麼辦？為什麼酒店沒有確定訂單Expedia 都冇有理會？酒店說他們沒注意Expedia 有訂房..以後也不會再用了..第一次用就得到此體驗..畢生難忘！
2018 年 10 月入住 3 晚
Reception 于 2018年11月1日 的回复
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

2/10 糟糕

Chen Ming

不满意：员工和服务、住宿条件和设施、客房舒适度
worse experience ever
bedsheet is not clean, and the worst part was extremely poor soundproof, noise can be heard from upper floor, corridor and even next door.
2018 年 10 月入住 2 晚
Reception 于 2018年10月26日 的回复
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

8/10 还可以

Mei Lin

满意：清洁度、员工和服务、客房舒适度
2018 年 3 月入住 1 晚
jarod 于 2018年05月2日 的回复
Thank you for choosing our hotel services. We are looking forward to see you soon. Thank you.

10/10 超赞

Mi Yen

2023 年 9 月入住 1 晚

6/10 一般

Florence

满意：住宿条件和设施，员工和服务
2023 年 5 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
スバンジャヤに用事があったので一泊だけ利用。 到着時フロントに誰もいなかったがすぐに出て来ました。 写真のようなおしゃれさはなく簡素な雰囲気の部屋でしたが、寝るだけなら十分だと思います。 駅までは歩いて行けますが、ホテルのある区画内にコンビニなどがないようなので、ちょっと場所的には不便に感じました。
2022 年 9 月入住 1 晚

6/10 一般

NG SIEW

与配偶出行
满意：住宿条件和设施，清洁度
Just a stop over is good to go with this property.

8/10 还可以

Athena Xin Hui

满意：清洁度、员工和服务、服务设施、住宿条件和设施

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施
2020 年 6 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location. Easy access. Is a good choice for stay for short period. Just hope that when guest check in. The staff could ask guest do they need the hair dryer. Besides that, the phone at room should label the phone number to front counter.
2020 年 2 月入住 1 晚
Afiqah 于 2020年03月12日 的回复
Dear Guest, Greetings from Lavender Inn!!! Thank you for choosing our hotel Lavender Inn as you accommodation destination, and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your feedback, we really appreciate and look forward to welcoming you back to our hotel. Warm Regards

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything good
2020 年 1 月入住 1 晚
Afiqah 于 2020年01月18日 的回复
Dear Guest, Greetings from Lavender Inn!!! Thank you for choosing our hotel Lavender Inn as you accommodation destination, and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your feedback, we really appreciate and look forward to welcoming you back to our hotel. Warm Regards,

2/10 糟糕

Ignatious

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Was not helpful.
2019 年 11 月入住 1 晚
reception 于 2019年12月5日 的回复
Dear Ignatious, thank you for choosing our hotel and services. We understand that you want to cancelled the room as you made a wrong booking date, however we cant do the cancellation as expedia policy is non refundable. We are really sorry for any inconvenience cause during your stay, we will keep improving our self to serve you better in the future.Thank you for your feedback. Hope to see you again, have a nice day!

8/10 还可以

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Over all is ok , but hotel no supply spoon and fork
2019 年 11 月入住 1 晚
reception 于 2019年11月7日 的回复
Dear guest, thank you for choosing our hotel and services . We really appreciated your feedback. Have a nice day!

6/10 一般

真实旅客

满意：员工和服务，清洁度
不满意：服务设施
Clean that is about it. But the walls are very thin and extremely noisy no sound control from staffs to guests. Jacuzzi, while letting water out, it actually flooded the entire toilet floor! Towels were all fraying.
2019 年 10 月入住 1 晚
reception 于 2019年10月6日 的回复
Dear Guest, thank you for choosing our hotel and services. We are really sorry for any inconvenience cause during your stay, we will keep improving our self to serve you better in the future. Thank you for your feedback. Hope to see you again, have a nice day!

10/10 超赞

真实旅客

2019 年 9 月入住 4 晚
Reception 于 2019年09月15日 的回复
Thank You for choosing our hotel & services.Please come back again.

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
It was comfortable stay. We were relaxing there. Because we could use jacuzzi bath tub! We stayed in VIP room. But white bath towel was gray color (old towel) and there wasn't Refrigerator, hairdryer and tissue box in the room. So please install these Equipments in the VIP room.
2019 年 9 月入住 2 晚
Reception 于 2019年09月15日 的回复
Hi, thank you for choosing our hotel & services.We are apologize regarding about the towel, your feedback is very important to us for us to identify on our areas of improvement. Rest assured that the issues you have highlighted will be taken action in order for us to improve on our services.

10/10 超赞

Rozaili

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
reception 于 2019年07月23日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
There's no hair dryer, so better to prepare one by yourself. Overall experience is good and the room is really clean.
2019 年 7 月入住 2 晚
Reception 于 2019年07月14日 的回复
Hi, Thank You for the feedback we are apologized, for your information we are provided the hairdryer just need to call request it & we send to your room.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the nearby area
2019 年 6 月入住 2 晚
Reception 于 2019年06月27日 的回复
Thank You for choosing our hotel & services. Hopefully to see you again.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean room, toilet, bed is very, very comfy. Good service.
2019 年 6 月入住 1 晚
Reception 于 2019年06月12日 的回复
Dear Sir/Madam, Thank You for choosing our hotel & services.Hopefully to see you again.

8/10 还可以

真实旅客

2019 年 5 月入住 4 晚
Reception 于 2019年06月6日 的回复
Thank you for choosing our hotel & services.Please come again.

8/10 还可以

Erick

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and Comfortable
The room was clean and comfortable. Friendly staff. The jacuzzi was nice. However, the room soundproofing is so good. We can hear people walking and talking at the corridor. Location was ok. Walking distance to Damen Mall. Overall, we enjoyed our stay.
2019 年 5 月入住 1 晚
Reception 于 2019年05月13日 的回复
Dear Hi Mr Erick, Thank you for choosing our hotel services & Thank you also for your supportive feedback to us.We are glad to hear your enjoyed the stay.Hopefully to see you again.

2/10 糟糕

guisang

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚
Reception 于 2019年05月8日 的回复
Hi Dear Sir/Madam,Thank You for choosing our hotel and services.We are really sorry for any inconvenience causes during your stay, we will keep improving our self to serves you better in the future.Hopefully to see you again.

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
room a bit small
2019 年 4 月入住 3 晚
Reception 于 2019年05月6日 的回复
Dear Sir/Madam, Thank You for choosing our hotel services.Kindly to inform, you can check our hotel room selection type for the bigger room in our webside.Please come again.

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Only one complain. I requested for a non smoking floor, was placed in a non smoking room but there was someone smoking in one of the rooms and I was extremely uncomfortable the first night. Staff said nothing can be done although it's a non smoking floor. The night staff's explanation really irked me. She even started lecturing me about how they are not allowed to go to room to room to check on guests due to privacy issues. I did not even request that. All I wanted was for the staff or whoever responsible to check and do whatever necessary. That was a real unfortunate incident. Otherwise, the other staff were excellent. I left a bag when I checked out and the staff kept it safe. To be the guard is an excellent example of a person, polite-alert and responsible.
2019 年 4 月入住 2 晚
Reception 于 2019年04月27日 的回复
Thank You for your feedback.We are apologies for your bad experienced during your stay.We will looking forward to improve on this issued.

10/10 超赞

Lee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
Reception 于 2019年04月26日 的回复
Thank You for choosing Hotel & Services.Your feedback will encourage us to serves you more better in the future.Hopefully to see you again.

8/10 还可以

YOKE SEONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cleanliness of room/hotel
HOTEL IS CLEAN AND LOCATION IS GOOD .
2019 年 4 月入住 2 晚
Reception 于 2019年04月22日 的回复
Hi dear Yoke Seong,Thanl You for choosing our Hotel & Services.Hopefully to see you again.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 1 晚
Reception 于 2019年04月19日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

真实旅客

与家人及幼儿出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All is good.
2019 年 4 月入住 4 晚
Reception 于 2019年04月16日 的回复
Dear Sir/Madam, Thank You for choosing hotel & services. Please come again.

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
Everything was good but need to require proper maintenance for leaking problem.
2019 年 4 月入住 4 晚
Laila 于 2019年04月10日 的回复
Hi dear Sir/madam, Thank you for choosing our hotel services. We sincerely apology for any inconvenience courses.We will look for it to check any leaking problem detect from our staff maintenance.Hopefully to see you again.Best Regards..

10/10 超赞

真实旅客

2019 年 4 月入住 3 晚
Reception 于 2019年04月8日 的回复
Dear Sir/Madam, Thank You For choosing our Hotel & Services.Hopefully to see you again.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A very nice place to stay...
2019 年 4 月入住 1 晚
Reception 于 2019年04月7日 的回复
Dear Sir/Madam, Thank You For choosing our Hotel & Services.Hopefully to see you again.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 3 月入住 2 晚
Reception 于 2019年04月3日 的回复
thank you for choosing our hotel services & we hope to see you again in the future . have a great day !

6/10 一般

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 3 月入住 2 晚
Reception 于 2019年04月3日 的回复
Dear Sir/Madam, Thank You for choosing our Hotel Services. Hopefully to see you again.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nearby shops and malls
2019 年 3 月入住 2 晚
Reception 于 2019年03月27日 的回复
Thank you for choosing our hotel and services.Hopefully to see you again.

10/10 超赞

Darren

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I check in time are very late, around 10pm, very lucky still got hotel staff to serve us, and her are so friendly. Nice room design and room saiz enough for us. Carpark are provided, it is below the the Hotel and outside the Hotel also have alot of space. Room and toilet are clean, aircond cool, TV channel clear. The only thing not good is we can hear a little sound of door closing sound ' iee.....' come from other room when people moving the door, our toilet door also got the iee... sound but not loudly. Anyway overall is good, we like it and will visit again.
2019 年 2 月入住 1 晚
Laila 于 2019年02月15日 的回复
Thank You Mr Darren,for choosing our hotel services & we are really appreciated for your feedback.We are sorry for the inconvenient courses & will keep improve our self to serve you better. Again Thank you for your support.Hopefully we can serves you more better in the future & hopefully to see you again.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We picked the VIP room with Jacuzzi. The jacuzzi was leaking but we managed to fix the leaking ourselves. There was no hair dryer in the room, but upon calling the reception, they bring the hair dryer up for us. Overall a pleasant stay :)
2018 年 12 月入住 2 晚
Reception 于 2019年01月4日 的回复
Greeting , We apologise for the issue with the jacuzzi .We will fix this problem as soon as possible . And thank you for your kindly compliment and hope to see you again here anytime .

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 2 晚
Reception 于 2018年12月26日 的回复
Thank you for choosing our hotel services.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 2 晚
Reception 于 2018年12月11日 的回复
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. We will continue work hard to improved our self. Looking forward to see you again!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicw Hotel for short stay
2018 年 11 月入住 1 晚
Reception 于 2018年12月4日 的回复
Thank you for choosing our hotel services.we are looking forward to see you again!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2018 年 11 月入住 7 晚
Reception 于 2018年12月4日 的回复
Thank you for choosing our hotel services.we are looking forward to see you again!

2/10 糟糕

chong，kl

不满意：客房舒适度，住宿条件和设施
toilet bad design
2018 年 11 月入住 1 晚
Reception 于 2018年11月28日 的回复
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
가성비 좋음
가격 대비 깔끔한 숙소입니다 창문이 없는 방에 묶었습니다만 나쁘지 않았음 엘레베이터가 있어서 좋은 숙소입니다. 하루 이틀정도 묶을 만 합니다. 주변 환경은 별로임.
2018 年 10 月入住 1 晚
Reception 于 2018年11月1日 的回复
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

10/10 超赞

Tony

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Darts in Malaysia
Nice and cheap and very clean
2018 年 10 月入住 2 晚
Reception 于 2018年10月25日 的回复
Thank You for choosing our hotel services , we hope to see you again.

8/10 还可以

Raymond

满意：清洁度、员工和服务、住宿条件和设施
If you need stay at Subang Jaya. This hotel is OK.
Location consider good, convenient and distance to MRT. Budget Hotel for short stay.
2018 年 10 月入住 3 晚
Reception 于 2018年10月26日 的回复
Thank you for choosing our hotel services and Thank you very much for your feedback.

6/10 一般

真实旅客

不满意：住宿条件和设施
Experience was pleasant. Sheets and towels were dirty/stained
2018 年 9 月入住 3 晚
Reception 于 2018年10月3日 的回复
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self

8/10 还可以

Lim

满意：员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 2 晚
Reception 于 2018年09月25日 的回复
Thank you for choosing our hotel services.Thank you for your feedback.

8/10 还可以

cecilia，singapore

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and ‘new’ budget hotel
It looks relatively new, v nice lobby. Told me there’s only 4 singles rooms in this hotel, upgraded me to a Queen bed. Room is very small, but v clean and nice. Toilet is also very small, no separate shower cubicle, with toothbrushes and shower gel, too bad no shower cap, sad. Praise given to the fantastic water pressure from the shower head, v good. I lcan hear next door guest using the toilet, sound proof no good. But for this price we’ve paid, it is better than my expectation. Will come back again if need to.
2018 年 9 月入住 1 晚
Reception 于 2018年09月26日 的回复
Thank you for choosing our hotel services.we are apologized for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.

10/10 超赞

Juliana，Penang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Never disappoint us. Some small things I hope can be improved: 1. I dont like to carry remote to and fro the lobby 2. Pillows are too soft 3. Shower head is too small
2018 年 8 月入住 1 晚
Reception 于 2018年08月19日 的回复
Thank you for choosing our hotel services.we are apologised for any inconvenience caused. Thank you for your feedback. We will continue work hard to improved our self.