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关于皇家朱兰白沙罗酒店的点评

5 out of 5
皇家朱兰白沙罗酒店
2, Jalan PJU 7/3, Mutiara Damansara, Petaling Jaya, Selangor

点评

8.0

很好

10 分 - 超赞。188 条好评，共有 644 条点评" "
8 分 - 还可以。297 条好评，共有 644 条点评" "
6 分 - 一般。96 条好评，共有 644 条点评" "
4 分 - 很差。38 条好评，共有 644 条点评" "
2 分 - 糟糕。25 条好评，共有 644 条点评" "

8.0/10

清洁度

7.8/10

员工和服务

7.4/10

服务设施

7.6/10

住宿条件和设施

6.8/10

环保

点评

6/10 一般

真实旅客

商务旅客
Room service is bad 每日執完房 都可以唔齊毛巾 同冇清潔洗手間
2019 年 12 月入住 5 晚

6/10 一般

Po-Han

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
Overall is ok except non-smoking environment
It is not friendly for non-smokers. Full of smoking smell in the non-smoking rooms especially in the toilet.
2019 年 5 月入住 4 晚

6/10 一般

PIHUI

No bad
2019 年 3 月入住 2 晚
PR Department 于 2019年05月8日 的回复
Dear Guest, Thank you for taking the time to rate your stay with us. We value your feedback. Best regards, Afifah, Public Relations Department

10/10 超赞

kuan yau

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 2 晚

10/10 超赞

Chung Hsien

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 3 晚

8/10 还可以

Shih-Wei

满意：员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 5 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Room is big but wifi is a bit slow.
2018 年 5 月入住 3 晚

8/10 还可以

Wenchin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
飯店位置很好，走路就到兩個mall,吃的很多。早餐也很不錯。

8/10 还可以

Suiyan，HongKong

满意：清洁度、员工和服务、客房舒适度
就在鐵路和大型商場鄰近
酒店就在 Mutiara Damansara 鐵路站, 在酒店1/F就有通道直達 Mutiara Damansara站, 去哪裡都方便. 酒店另一面就是大型購物中心 和 多樣性食店. TESCO EXTRA, IKEA 就在這裡
2018 年 2 月入住 5 晚

6/10 一般

Ching-Fen

满意：住宿条件和设施
不满意：清洁度
Ok for short biz stay
Overall was ok, just found hairs in the basin on the 1st and 2nd dats...
2018 年 3 月入住 3 晚

8/10 还可以

Lam Wai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
basically is a nice hotel, the area is quite convinence.
2018 年 2 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
連接MRT, 大型商場, SUPERMARKET, 好多食店
酒店連接MRT, 大型商場, SUPERMARKET, 好多食店, 很舒服, 去SHOPPING, 行街都好方便, 星期五六好旺
2017 年 11 月入住 2 晚

6/10 一般

真实旅客

2017 年 12 月入住 4 晚

8/10 还可以

May，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location. The LRT is nearby and close to shopping mall. Staffs are friendly.
2017 年 10 月入住 4 晚

8/10 还可以

Ha Kuen winnie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 8 月入住 1 晚

6/10 一般

Danny，Hong Kong

满意：员工和服务
A little aged in room facility
Staff are helpful and polite. The hotel is a bit aged and some room facilities is having small issues. Breakfast food is average.

6/10 一般

MIN FEN

不满意：客房舒适度，清洁度
飯店的打掃不OK 而且浴室內該補的洗髮精浴帽等都沒有補.........但是周邊機能不錯....還有 電梯有的就是不能上樓 也沒標示清楚.....

2/10 糟糕

Kim Mui

不满意：员工和服务、住宿条件和设施、客房舒适度

6/10 一般

真实旅客

不满意：员工和服务，清洁度
Bad experience
I booked the hotel and chose the single beds, but repeat my requirement when check in, and the reception staff said no problem....however, there was still 1*queen bed...no idea why it would be happened....it was my fourth stayed in this hotel, not good experience, the room is not that clean anymore as well....

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
還ok
整體不錯 不過最後一日明明係12點check out 但八點已經cut wifi 無得上網 Room service d food 好大碟又平又好味

10/10 超赞

Nicole，TAIWAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
隔音不好 冷氣蠻大聲的

6/10 一般

真实旅客

燒可接受的服務品質
客房稍顯老舊，櫃檯人員可能太累了，制式樸克臉回答

8/10 还可以

KIN MAN

满意：客房舒适度，住宿条件和设施

8/10 还可以

GC，Hong Kong

满意：清洁度、员工和服务、客房舒适度
可考慮選擇的酒店
酒店整體不錯，附近有大型商場及超市, 早餐食物豐富,泳池也不錯。鄰近Curve 商場,但交通不便，只可選擇Taxi作為交通工具。
房間
泳池
大堂

8/10 还可以

Chien-cheng，taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok

10/10 超赞

Jenny，TW

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great hotel with the great location
stayed at Royale Chulan Damansara for 3 times already, all for biz trip, there is a connect bridge to the shopping mall the curve, very convenient, and safe.

6/10 一般

CC，HK

满意：清洁度、住宿条件和设施、客房舒适度
不負責任的洒店
酒店環境不錯，有天橋連通商場及食街，很方便。但不滿的是入住洒店時告訴洒店臨時收通知下午4時至9時全洒店停電，甚至升降機也不能操作。當入房間後發現枱上有一了張早已打印好的通告，説明停電事件，由此可見酒店一早已知，並不是臨時才知，也沒有提前通知我，引至未能享受洒店設備顯是經濟手法有問題。

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
不錯的飯店
位置很好，隔壁連著幾棟就是購物中心，吃喝玩樂都方便。飯店人員服務親切。價格若可再親民ㄧ點會更佳。

8/10 还可以

Jenny，TW

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good location.
good location, good service, great choice for biz trip.

8/10 还可以

Chan，hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It is comfortable and location is good. A big shopping mall is right next to it

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It is very pleasant experience to stay over.

8/10 还可以

Ket Yue

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We enjoyed staying in the spacious room with a good view. The best part is the walkway from hotel to the Mutiara Damansara Metro station which is the Metro leading to Central station and all the major shopping centres We loved swimming in the infinity pool and watching the views from there.
2024 年 3 月入住 7 晚
The Management 于 2024年04月19日 的回复
Dear Ket Yue,Greetings from Royale Chulan Damansara!Thank you for taking the time to share your feedback. We're pleased to know that you had nice stay at Royale Chulan Damansara. We look forward to welcoming you back on your next visit to KL.Best regards, Royale Chulan Damansara Management

6/10 一般

Harish

满意：清洁度
不满意：住宿条件和设施
2024 年 2 月入住 8 晚
The Management 于 2024年04月2日 的回复
Dear Harish on,Greetings from Royale Chulan Damansara!Thank you for your stay! We look forward to hosting you again for another wonderful stay.

4/10 很差

Toshimitsu

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
全館禁煙で、喫煙した場合500RMの罰金と謳っている割には部屋はカビ臭く、清掃も行き届いていない。アメニティも必要最小限で日本のビジネスホテル以下。次回訪問時にこのホテルを利用するかと言われたら、利用しない。
2024 年 2 月入住 1 晚
The Management 于 2024年04月2日 的回复
Dear Toshimitsu,Greetings from Royale Chulan Damansara!Thank you for your feedback and please accept our most sincere apologies on your recent stay. This matter has been taken seriously and it has been conveyed to the departments concerned so that necessary improvements will be made for a better experience in the future. Please know that we are doing our best in the upkeep of the property and also to maintain a certain level in our service standards.

6/10 一般

Per

商务旅客
Slitet Hotel med läge nära shoppingcenter.
2024 年 1 月入住 2 晚
The Management 于 2024年04月2日 的回复
Dear Per,Greetings from Royale Chulan Damansara!Thank you for your feedback and please accept our most sincere apologies on your recent stay. This matter has been taken seriously and it has been conveyed to the departments concerned so that necessary improvements will be made for a better experience in the future. Please know that we are doing our best in the upkeep of the property and also to maintain a certain level in our service standards.

6/10 一般

真实旅客

商务旅客
满意：客房舒适度
不满意：住宿条件和设施
価格を考えれば、満足感が高かった。
だいぶ年数が経っているようで、メンテナンスが必要です。部屋の清潔感、wifi、スタッフ等は問題無かったです。価格や利便性を考えると、十分に有りと思います。
2023 年 12 月入住 4 晚
The Management 于 2023年12月27日 的回复
Dear Anonymous,Greeting from Royale Chulan Damansara!Thank you for sharing your feedback. We're pleased to hear that you found satisfaction in the overall experience considering the price and convenience. We appreciate your understanding regarding the need for maintenance.Your comments about room cleanliness, wifi, and staff are noted, and we'll use your feedback to continue improving our services. If there's anything specific you'd like us to address, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay.

2/10 糟糕

Ng

与配偶出行, 商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Maintenace of room Is lacking
2023 年 11 月入住 1 晚
Management 于 2023年12月5日 的回复
Dear Ng,Greeting from Royale Chulan Damansara!Thank you for sharing your feedback regarding the maintenance of your room during your recent stay on November 29, 2023. We apologize for any inconvenience you experienced, and we take your comments seriously.We are committed to ensuring the comfort and satisfaction of our guests, and your feedback will be thoroughly reviewed with our maintenance team to address any deficiencies. If you have specific details or areas that require attention, please feel free to provide more information.We appreciate your understanding and hope to have the opportunity to improve and better serve you during your future stays

8/10 还可以

Yong Boo

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Impromptu stay
Overall ok but there is only 1 body towel. Usually 4/5 star provide hand and face towel but this hotel doesn’t. Bed is soft. Overall, it is a pleasant stay.
2023 年 11 月入住 1 晚
Management 于 2023年12月5日 的回复
Dear Yong Boo,Greeting from Royale Chulan Damansara!Thank you for sharing your impromptu stay experience with us. We appreciate your feedback and are pleased to hear that your overall stay was pleasant.We apologize for any inconvenience regarding the towels. Your comment about the availability of only one body towel has been duly noted, and we will review our amenities to ensure a more comfortable experience for our guests.We're glad you found the bed to be soft, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything specific you would like us to address, please feel free to let us know.

6/10 一般

Red

与配偶出行
满意：服务设施，员工和服务
The only plus point is that it is quiet and peaceful. But the furnitures and upholstery are outdated with cracks and signs of rotting. The bed sheets had stains. Yikes. The breakfast was good, but it was 3 star at best. Price per night is expensive for the subpar things you get.
2023 年 9 月入住 1 晚

8/10 还可以

Wee Meng

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are spacious. Hotel is conveniently linked to The Curve which is a rather big mall. Close to Pertaling Jaya where the good food is. Room has all the standard facilities you would expect, everything was in working order. Furniture is a little worn and TV is around 29" which I think is rather small for the size of the room. All in all a pleasant experience.
2023 年 9 月入住 2 晚

6/10 一般

David

商务旅客
满意：员工和服务，清洁度
I think hotel need some renovation.
2023 年 9 月入住 4 晚

4/10 很差

Mitsutaka

2023 年 6 月入住 1 晚

10/10 超赞

TAK HENG

与家人出行
满意：员工和服务，清洁度
Overall is good
2023 年 5 月入住 1 晚

2/10 糟糕

Syed

2023 年 3 月入住 3 晚

8/10 还可以

Shigenori

满意：员工和服务，清洁度
設備の劣化が目立つ。

8/10 还可以

Millicent

团体旅客, 商务旅客
满意：服务设施，员工和服务
Staff were very friendly and always helpful, but carpets in the hallways a bit smelly I think need a bit more airing! Overall I enjoyed my stay and loved my room and room service!
2022 年 10 月入住 12 晚

8/10 还可以

JENILYN

与配偶出行
满意：员工和服务
No deep bath only shower
2022 年 9 月入住 1 晚

8/10 还可以

Toh Wai Meng

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 9 月入住 2 晚

8/10 还可以

Khor

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice environments but he wall paper and some area a bit damaged due to wear and tear. I can imagine how nice it looks when the hotel was new. Generally if you want quiet, safety and walking distance to MRT then this hotel is great for you.
2022 年 7 月入住 2 晚

6/10 一般

Christine

与家人出行
不满意：住宿条件和设施，清洁度
Property is very run down, there are cracks everywhere. Room has stains on the carpet and luggage area. Floor doesn’t feel clean. Bed is comfortable though. Staff are a bit laid back and slow to response to customers.
2022 年 6 月入住 2 晚
Public Relations 于 2022年07月7日 的回复
Dear Christine, Greetings from Royale Chulan Damansara! Thank you for taking your time in sharing your experience.Please give us the chance to serve you better on your forthcoming visit. Best regards