We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Roland
2023 年 8 月入住 1 晚
8/10 还可以
Moise
2023年06月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Moise
2023 年 6 月入住 2 晚
6/10 一般
NOOR HAYATI
与家人出行
2022年12月22日
满意:清洁度、员工和服务、住宿条件和设施
Strategic Location, dont like- no ironing board and dificult to used the iron
NOOR HAYATI
8/10 还可以
Ismail
2022年12月4日
Ismail
2022 年 11 月入住 1 晚
4/10 很差
BASTIAH
与配偶出行
2022年08月10日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable.
*Given stained towel.
*Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room.
*blood stained on the wall and on toilet curtain.
*cigarete smells.
BASTIAH
2022 年 8 月入住 4 晚
8/10 还可以
Mukhtar
与家人出行
2021年11月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mukhtar
2021 年 11 月入住 1 晚
4/10 很差
Min Tze
商务旅客
2021年04月17日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
A terrible experience
I have no idea how this hotel got such high rating before this.
The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification.
I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am.
I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated.
The only consolation is the attitude of the staffs are good.
In nutshell:
1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this.
2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross.
3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast?
4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128.
Don’t stay in this hotel unless you absolutely have to.