尊敬的顧客， 非常感謝您為我們留下寶貴的意見和評論。 請允許我們向您真誠地解釋與説明一下, MIMARU作爲新型的公寓式酒店不同於傳統的酒店，所以在清掃方面的方式也會相對的有所不同。 每天只會做簡單的清掃，包括回收房間裏面的垃圾以及更換使用的毛巾，浴巾。入住時間為4天以上的客人酒店會每4天一次進行入住打掃，包括清潔地板以及更換床單。所以在地板清潔以及跟換床單方面之會每4天打掃一次，並不會每天都打掃。 非常感謝您真誠的意見，我們也會將您的建議反映給酒店相關部門，今後也會進行相關探討。 我們也真誠地期望您和您的家人在這次的日本之旅能夠玩的舒心與愉快。 我們期待有緣與您的再相會，祝願您擁有心情美好的一天。 MIMARU KYOTO KARASUMAOIKE NORTH Front Desk Team

Dear Wenruei, Thanks so much for choosing Mimaru and giving us such a nice rate. How was your trip in Kyoto? Could you make a great memory in Kyoto with your family? Our hotel's rooms are designed with a small living room, small kitchen, very comfortable beds, which just like your small house. We are very happy to hear that you could feel like at your home when you stayed with us. We are looking forward to meeting you again soon in Kyoto. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team.

Dear guest Thank you very much for leaving us so genuine message. We are very happy to hear that you and your family had a good stay in Kyoto, Also thank you for the praise of our front desk staff, the guests who pass the sincere service will definitely be our happiest thing， all our front desk staff will be more enthusiastic to provide more attentive service to guests who come to stay In the future. We are so glad our suggestions can help you in this Kyoto trip,We are very sorry about the inconvenience that there is no car park available in our hotel. In the future, our front desk staff will prepare more information about the self-service parking lot around, hoping to help the guests who come to check-in by car. We sincerely look forward to meeting your family again in the future. wish you a wonderful day. Best Regards, MIMARU KYOTO KARASUMAOIKE NORTH Front Desk Team

Dear Chun Hsien, Thanks so much for choosing Mimaru and give us such a nice rate. How was your trip? Could you have a great memory in Kyoto? Hope you also could enjoy our service a lot when staying with us. We are looking forward to meeting you again soon in Kyoto. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team.

Dear Li Chun, Thanks so much for staying with Mimaru. How was Kyoto? Where did you go for sightseeing? Hope you had great time with your family here. Also thanks a lot for giving us such a nice comments. Our hotel was opened in August last year, with the location very near Karasuma Oike Station (just around 5 minutes walk), super market (3 minutes walk). All the facilities are supplied to give our customer best experience when staying with us. We are very happy to hear that you also could enjoyed it a lot. We are so sorry about the water. We will immediately check the water and improve it. Hope you can understand. We are looking forward to seeing you and your family soon in Kyoto and Mimaru. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team.

尊敬的 Po-Lin 非常感謝您爲我們留下寶貴的評論。 不知道您和您的家人是否在京都探訪了許多有趣的地方呢？在酒店的入住是否還舒心呢？ MIMARU作爲日本新型的公寓式酒店不同于日本傳統的酒店，在房間空間設計上十分地合理。中心理念是希望家人和朋友能夠一起歡樂地入住酒店，所以房間都比較寬敞。在中心理念下，每一家MIMARU都有自己獨特的特色，有的MIMARU還有2閒連通的房間，期望下次您有機會和您的家人有機會去體驗MIMARU的各種不同店鋪。 房間裏面自帶的小厨房方便家人和朋友在一起製作晚餐，距離酒店步行3分鐘左右會有一個小型地超市。裏面可以購買基本地食材和水果。步行5分鐘左右可以到烏丸御池的2號出口，但是2號出口沒有電梯只有樓梯如果有許多行李的情況下建議大家從3號出口出來。 也非常感謝您對我們飯店人員的稱贊，我們一定會再接再厲為前來入住的客人提供我們最好的服務。 酒店全體工作人員真誠地期望在明年櫻花盛開時與您的家人和朋友能夠再次相見。 祝願您和您的家人在新的一年身體健康，萬事如意。 MIMARU KYOTO KARASUMAOIKE NORTH Front Desk Team

尊敬的Ting 感謝您願意抽出的時間爲我們留下珍貴的評論。 也謝謝對我們酒店的高度評價，不知道您和家人在酒店的入住期間是否入住得舒心。 酒店地處京都市的中心區但是建在京都區的住宅區裏面，所以夜晚酒店的環境都是十分地安靜。 我們十分期待您和您的家人的再次光臨。 祝願您擁有心情美好的一天。 MIMARU KYOTO KARASUMAOIKE NORTH Front Desk Team

尊敬的WC 非常感謝您為我們留下珍貴的評論。 看到您對酒店的房間設施感到滿意我們也十分地欣喜。 MIMARU作爲新型的公寓式酒店可能不同于傳統的酒店，秉承著家人和朋友能夠一同入住的理念在房間的設計上比一般酒店的房間都要大，每件客房裏面都自帶簡易厨房方便家人和朋友一同料理，厨具和碗筷也都一一具備。 看到您對酒店房間的清潔狀況感到滿意我們也很開心，我們一定會將您的稱贊轉達給我們酒店的清潔工作人員，今後也會更加用心打掃為前來入住的客人提供一個更加舒適和乾净的入住環境。 也非常感謝您對我們在前臺準備的玩具和圖書的稱贊，不知道您和您的家人最喜歡我們準備的那件玩具呢？ 今後我們也在考慮增加玩具新的種類，希望下次您和您的家人一同入住時我們可以有機會一起PK. 期待您的下次光臨。 祝願您擁有心情美好的一天。 MIMARU KYOTO KARASUMAOIKE NORTH Front Desk Team

尊敬的ching yan 感謝您為我們留下寶貴的評論。 感到您對房間感到滿意我們十分地開心， 酒店目前有日式榻榻米房型，閣樓床房型，上下床房型，希望您和您的家人在下次京都之旅時能夠有機會體驗酒店的其他房型。 酒店出門步行5分鐘左右會有一個2號地下鐵出口，乘坐地下鐵十分地方便。 不知道您和您的家人在此次的京都之旅中是否玩的開心呢？ 酒店全體工作人員一同期待您和您的家人的再次光臨。 衷心祝願您擁有心情美好的一天。 MIMARU KYOTO KARASUMAOIKE NORTH Front Desk Team

Dear Guest, Thank you for staying our hotel. We hope you spent a great time in Japan. We are looking forward to seeing you again!! Have good holiday. Merry Christmas and Happy New Year. Best Regards.

Dear CHUN YAN KELLER Thank you for staying our hotel and evaluating. Did you spend great times in Japan? We hope that. We are looking forward to seeing you again. Thank you so much.

Dear Guest, Thanks so much for your nice review. It really made our day. Hope you and your family good health. We are looking forward to seeing you again soon in Kyoto and Mimaru. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

Dear Guest, Warm greeting from MIMARU KYOTO KARASUMAOIKE NORTH. Thank you for your review and choosing our hotel. We hope see you again. Have a good day~ Best regards, MIMARU KYOTO KARASUMAOIKE NORTH Front desk team

Dear Ho Yin, Thank you for your good rate! Did you make a nice memories in Kyoto? We hope to see you again in different season of Kyoto. Have a nice day!

Dear guest, Thank you for taking time to give us a rate! We hope you made a good memories in Kyoto. Have a nice day. Best regards, MIMARU KARASUMA OIKE NORTH FRONT DESK TEAM

Dear guest Thank you for taking time to good review ! We are very happy to hear that you satisfied our hotel`s facilities, location and service. Did you enjoy your trip to Kyoto? We hope to see you again in different season of Kyoto. (Kyoto is also famous for cherry blossom ! ) Have a nice day. Best regards, MIMARU KARASUMA OIKE NORTH FORNT DESK TEAM

Dear Guest, Warm greeting from MIMARU KYOTO KARASUMAOIKE NORTH Hi, thank you for your review and choosing our hotel. Did you enjoy Kyoto ~? We hope see you again! Have a good day! Best regards, MIMARU KYOTO KARASUMAOIKE NORTH Front desk team

尊敬的Cheng Han， 非常感谢您为我们留下这么宝贵的评价。 是的，酒店里面的房型一共有2种，5人房型和8人房型。所以房间里面的空间和设施相对较宽敞。特别推荐家人和朋友一同前来入住。 MIMARU的宗旨就是希望大家一同前来入住。 前台提供免费租借的家电。包括土司机，电饭锅，熨斗和熨斗台，充电器，转换插头，延长线等。因为数量有限，所以如果有需要的情况可以提前用邮件预约告知我们，或者在办理入住的时候也是可以告诉前台工作人员的。 不知道您在入住期间是否和家人一起收获了满满的回忆呢？ 我们真心地期待您的再次归来。 MIMARU KYOTO KARASUMA OIKE NORTH Front desk team

Thank you for your great review! We are looking forward to see you again. MIMARU KYOTO KARASUMAOIKE NORTH Front desk team

Dear Anonymous, Thank you very much for staying with us! We think that you have been created great memories in this trip to Kyoto with your family or friends. We look forward to seeing you again in Kyoto. Best regards, MIMARU Kyoto Karasumaoike North, Front Desk Team

Dear Chloe Thank you for staying with us. And we appreciate that you took the time to give an excellent evaluation to us with highest rate! We hope that you had a great time here. We are looking forward to seeing you again in Kyoto! Yours Sincerely, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

ruke0|20様 この度は当MIMARU京都烏丸御池NORTHにご宿泊いただき、誠にありがとうございます。当ホテルの部屋にお褒めの言葉を頂き、とても嬉しく思います。当MIMARUでおくつろぎいただきましたでしょうか？ルームサービスとベルボーイに関して、大変申し訳ございませんが、当MIMARUはアパートホテルですので、一般的なホテルと違って、ルームサービスとラウンジとベルボーイというサービスを扱っておりません。 アメニティの意見に関して、今後も他のアメニティを検討させて頂きたいです。 お客様の大切な意見のもとMIMARUが発展できるよう努めてまいります。 お客様にまたお会いできます日を、 スタッフ一同楽しみにお待ち申し上げております。 MIMARU京都烏丸御池NORTH フロントデスクチーム

Dear Guest, Thanks so much for choosing Mimaru. Hope you could go to so many sightseeing spots in Kyoto and have great time here. We are very glad to receive the highest rate from you. It really makes our day. Hope can meet you again in Kyoto and Mimaru. Wish you and your family good health. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

赤兎馬様 この度はMIMARU 京都 烏丸御池NORTHにご宿泊いただき、誠にありがとうございます。 部屋中の備品をご満足頂いて、本当に嬉しく思います。部屋にはIH、基本の料理道具、冷蔵庫、電子レンジが備わっています。今回家族みんなさんと一緒に美味しい料理を作りましたでしょうか。 当ホテルから御金神社まで徒歩5分ぐらい程度、とても近いです。烏丸御池駅から徒歩約7分の距離にございます。最寄りの出口は2番出口でございますが、あいにく階段のみとなります。 部屋中のエアコンの出力に関して、大変申し訳ございません。貴重なご意見をありがとうございます。 今後のホテルの改善に向け、参考にさせていただきます。 お客様の次回のご利用を、スタッフ一同心よりお待ち申し上げております。 MIMARU 京都 烏丸御池NORTH フロントデスクチーム

MASAYO様 この度は当館をご利用いただき誠にありがとうございました。お客様のおっしゃる通り、当館は京都市内の中心部に位置しながらも静かな環境の中にございますので、お受験やお勉強のお役に立てたようでしたら大変嬉しく思います。お受験の結果が良きものとなりますようにスタッフ一同願っております。 京都にお立ち寄りの際にはまたぜひご利用ください。

Dear Guest Thank you for staying with us. And we appreciate that you took the time to give an excellent evaluation to us with five stars! We hope that you had a great time here. We are looking forward to seeing you again in Kyoto! Yours Sincerely, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

Dear Guest, Thanks so much for choosing Mimaru. Hope you could go to so many sightseeing spots in Kyoto and have great time here. We are very glad to receive the highest rate from you. It really makes our day. Hope can meet you again in Kyoto and Mimaru. Wish you and your family good health. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

Dear Caroline, Thanks so much for choosing Mimaru and sharing such a lovely review. How was Kyoto these days? Could you make great memory with your family in Kyoto? How great it is to hear that you could enjoy our services. Our hotel is located in a very quite location but just 5 minutes to subway station. From that, customer can get to most of beautiful sightseeing of Kyoto. Again, thanks so much for staying with us. We are looking forward to seeing you again soon in Kyoto and Mimaru. Wish you and your family good health. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team.

Dear Anonymous Thank you so much for choosing our hotel, MIMARU and giving us such a good review. How was your trip in Kyoto, Japan?? We hope that you could get the special memory. We are so looking forward to seeing you again in Kyoto someday! Best regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

Dear Jay, Thanks so much for choosing Mimaru and give us such a good review. How was your trip in Kyoto? Hope you could enjoy Kyoto trip a lot. We are very happy to hear that our staff could help you when you were staying with us. Our room is perfect for a family group or friend group. Customer can easy enjoy family atmosphere just like in your home. With a small kitchen, living room, modern toilet and bathroom, we hope you could relax well at Mimaru. We are looking forward to meeting you again in Kyoto and Mimaru. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team.

Dear Xiaoyan Thank you for staying with us and taking time to give us great score. We are so glad that you are satisfied with our services. We will keep working hard to improve our hotel more. Also, did you have a great time in Kyoto, Japan? We hope that you could have a special memory in Kyoto. We are so looking forward to seeing you again in Japan!! Yours Sincerely, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

Dear guest, Thank you for taking time to write generous comment. we are very glad to hear that you are satisfied with our hotel's facilities and service. MIMARU hotel features specious room, so it is good for family travel. We hope to see you again in different season of Kyoto! (Kyoto's summer is very hot but there is traditional festival called Gion Matsuri on July every year.) Thank you again and have a good day.

고객님께 리뷰를 남겨주셔서 감사합니다！ 저희 호텔의 시설과 서비스에 만족하셨다는 리뷰에 저희 프론트 스탭들 모두 기뻐하고 있습니다! 다음번에 다시 교토에 방문하시면 조금더 길게 머물다 가셨으면 좋겠습니다. 저희 미마루 호텔은 교토, 동경에 여러 지점들이 있고 올해 6월에 오사카 지점이 새롭게 개업할 예정입니다. 다른 지점들 역시 아파트먼트 형식 호텔로 가족여행에 좋은 객실을 가지고있습니다. 다른 계절의 일본에서 다시한번 만나 뵐 수 있기를 바라며 가족분들 모두 건강하시기를 바랍니다! 좋은 하루 되세요～(*'▽') 미마루 카라스마 오이케 NORTH 프론트데스크팀

Dear Guest, Thanks so much for sharing us your such a nice review. How was your trip at Kyoto? We are really happy to hear that you liked our room facilities a lot, especially for the convenience at each bed. We still have so many room types which we sure can also make you feel comfotable, hope you will try it by your next visit here. We are looking forward to seeing you soon. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team.

Dear Guest, Thanks so much for staying with us this time and give us a nice rate. We hope you and your family had such a great memory at Kyoto. Hope to see you again soon. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team.

Dear Kenneth, Thanks so much for staying with us this time. Did you and your family enjoy Kyoto a lot? We are very happy to hear that you like our hotel and nearby facilities a lot. We are very thankful for your idea about the bunk beds, from now on we will try to find a better solution for this. Kindly understand. We are looking forward to seeing you again soon in Kyoto and Mimaru. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team.

Dear Renuka, Thank you for staying our hotel and reviewing. how was your stay in Kyoto? We hope you spent a great time!! We are looking forward to seeing you again. Thank you.

Dear Boon Sing, Thank you for staying our hotel and reviewing. We are glad that you liked our location. We hope you could enjoy Kyoto. We are looking forward to seeing you again. Thank you.

Dear Guest, Thank you for staying our hotel and reviewing. How was your stay in Japan? We hope you spent a great time in Japan. We are looking forward to seeing again. Thank you.

Jaikyoung.choi 고객님께 좋은 평가를 남겨주셔서 감사드립니다. 머무시는 동안 불편한점은 없으셨나요? 저희 호텔의 시설과 서비스에 만족하셨다는 리뷰에 프론트 스텝 모두가 기뻐하고있습니다. 저희 미마루 호텔은 교토뿐만 아니라 도쿄에도 여러 지점이 있습니다. 올해 6월에는 오사카에도 새로운 지점이 새롭게 개업합니다. 다른 계절의 일본에서 고객님을 다시한번 뵐 수 있기를 바랍니다. 좋은하루 되세요! 미마루 카라스마 오이케 NORTH 프론트데스크팀

Dear Heizen, Thank you for staying our hotel and the high evaluating. We hope you spent great time in Japan. We are looking forward to seeing you again. Thank you and the best regard.

Dear Ashalexanne, How was your trip at Kyoto ? Hope you had a great memory at Kyoto. Thanks so much for your very nice review. We are very happy to hear that you satisfied our hotel`s facilities, location and service. We are looking forward to meeting you again in another season of Kyoto. Best Regards, MIMARU KYOTO KARASUMAOIKE NORTH Front desk team.

Dear Surya, Warm greeting from Mimaru. Thanks so much for your very nice review. We are really happy to hear that your kids loved our staffs a lot. Hope your kids also joined our Christmas event and got a lot of candy. We hope you and your family could get a memorable trip at Kyoto. We are looking forward to seeing your family again soon in Kyoto and Mimaru. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

Dear Anita, Thanks so much for choosing our hotel . Have you enjoyed your trip? Thank you for your nice review. We are looking forward to seeing you again!!

Dear Guest, Thank you for staying our hotel. We hope you spent a great time in Japan. We are looking forward to seeing you again!! Have good holiday and Christmas. Thank you.

Dear Guest, Hi, thank you for your review! We hope see you again~ Have a good day. Best regards, MIMARU KYOTO KARASUMAOIKE NORTH Front desk team.

Dear guest, Thank you for staying with us! We are looking forward to seeing you again. MIMARU KYOTO KARASUMAOIKE NORTH Front desk team

Dear Chua Lian, Thanks so much for choosing our hotel at your trip to Kyoto. Have you enjoyed a lot in your trip? Thank you for your nice review. Hope can see you again soon in Kyoto and Mimaru. Have a nice day. MIMARU KYOTO KARASUMAOIKE NORTH Front Desk Team.

Dear Juliet, Thanks so much for your time to give us such a nice review. How are you overthere ? We are very happy to hear that you had enjoyed a lot at Kyoto and our hotel. We will try to prepare more and more guidance for traveller for easy to get more entertainment at Kyoto. Hope can meet you again soon in Kyoto and Mimaru. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team

Dear Guest, Thanks so much for your time to give us your review. We are very happy that our service could make you enjoy your stay here. We are looking forward to seeing you soon in Kyoto and MIMARU. Best Regards, MIMARU KYOTO KARASUMA OIKE NORTH Front Desk Team