We stayed for 5 nights. I like the early check in to be able to use the amenities fro the whole day. It is an older resort, however it was really clean and the staff were absolutely lovely. The multiple pools were great, nice to be able to move around to different ones with different temperatures. I liked the location of the resort, easy access to all the activities.
Andrea
2025 年 5 月入住 5 晚
10/10 超赞
aaron
2025 年 4 月 19 日
满意:清洁度、员工和服务、客房舒适度
Great hotel and hot springs
My girlfriend and I stayed at this awesome hotel at the base of Volcano Arenal. Our check in was super easy and the office staff was friendly and helpful. The bartender, Jose, provided conversation and incredible drinks. Our hotel room was clean, food was good. Views and hot springs were perfect. We would love to stay here again.
aaron
2025 年 4 月入住 1 晚
6/10 一般
lori
团体旅客
2025 年 4 月 19 日
满意:住宿条件和设施,服务设施
Beautiful amenities. AC not working. Beds uncomfortable.
lori
2025 年 4 月入住 2 晚
8/10 还可以
Constance
团体旅客
2025 年 4 月 2 日
满意:清洁度、员工和服务、服务设施
Constance
2025 年 3 月入住 1 晚
6/10 一般
Randall
与家人出行
2025 年 4 月 1 日
不满意:客房舒适度
El hotel no lo recomendaría, hay mejores… ofrecen desayuno pero no es la gran cosa y el horario fatal (más si anda uno de vacaciones, descansando), las instalaciones descuidadas… las piscinas de aguas termales digamos que aceptables … lo único que rescato de la estadía fue la atención y el servicio de don Jose en el bar, un 100.. que persona más amable, disfrutamos mucho con su persona, nos complació con los cocteles y el servicio de comida estuvo bien ( algo contradictorio porque el desayuno pésimo)… en resumen un hotel malo con un bartender súper bueno.
Randall
2025 年 3 月入住 2 晚
8/10 还可以
Fabio
2025 年 3 月 25 日
Fabio
2025 年 3 月入住 1 晚
10/10 超赞
Thomas
与家人出行
2025 年 3 月 7 日
Beautiful property. Loved the hot springs. Staff superior.
Thomas
2025 年 3 月入住 3 晚
10/10 超赞
Patrick
与配偶出行
2025 年 3 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay here. Ariana was very welcoming on our arrival and all the staff were very helpful. Breakfast was a nice buffet style with good food. We enjoyed the friendliness of Jose, at the bar, even thought we don't drink. Molly the resident puppy is very sweet.
Being able to park right by your room is great. The showers don't get very hot, but it was okay.
We loved sitting in the warmest pool after a day of hiking. There were toucans around and we loved watching them eat the palm berries.
Patrick
4/10 很差
Mackenzie
与家人出行, 与配偶出行
2025 年 2 月 16 日
满意:员工和服务
不满意:住宿条件和设施
The price is way too high for the quality of the establishment. The rooms are in need of a major renovation. However, the staff were lovely and the complimentary breakfast was good.
Mackenzie
2025 年 2 月入住 2 晚
8/10 还可以
James,Calgary
2024 年 12 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
James
2024 年 11 月入住 2 晚
2/10 糟糕
Marat
2024 年 11 月 26 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Marat
2024 年 11 月入住 4 晚
6/10 一般
Lee
与家人出行
2024 年 11 月 15 日
满意:员工和服务
Little overrated
Lee
2024 年 11 月入住 1 晚
4/10 很差
Mohammad
2024 年 10 月 8 日
不满意:住宿条件和设施
The room was a 2* more like a motel. However, the property with hot springs was very nice!
Mohammad
2024 年 9 月入住 1 晚
4/10 很差
Jonathan
与家人出行
2024 年 9 月 27 日
满意:清洁度
不满意:服务设施,员工和服务
Debe ser ser de menos estrellas
Jonathan
2024 年 9 月入住 2 晚
6/10 一般
Jose Alexandro,Huixquilucan
与家人出行
2024 年 8 月 18 日
满意:员工和服务,清洁度
Clean place with nice view and swimming pool
Jose Alexandro
2024 年 8 月入住 1 晚
6/10 一般
Guillermo
2024 年 7 月 27 日
满意:客房舒适度
不满意:员工和服务
Guillermo
2024 年 7 月入住 2 晚
10/10 超赞
Netsai,COnshohocken
2024 年 7 月 5 日
满意:住宿条件和设施
Netsai
2024 年 6 月入住 1 晚
10/10 超赞
Riann
2024 年 5 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Staying here was wonderful. The staff was accommodating to our delayed flight. Breakfast was great. The hot springs were great. We will be back!
Riann
6/10 一般
Cindy
2024 年 5 月 2 日
满意:清洁度
Reception was welcoming and friendly. I was allowed to borrow an umbrella walking in the rain while visiting a nearby hot springs. Breakfast was good, even though I missed one day due to leaving too early for a tour. My room was clean, but a bit worn and needs updating. I was unaware that I would be placed in a room (#3) next to an unoccupied one going through construction because the work went on until nearly 8 pm on the first evening I stayed. It was unpleasant, especially trying to rest after a long day out on tour. The shower did not have hot water at all, so both nights, I took cold showers. For this reason alone, I may not stay at this property again. If they update their rooms in the near future, I will
reconsider. I also requested that my room not be serviced until after check out, but noticed housekeeping entered, anyway. The room rates were reasonable, and the wildlife around property as well as the view of Arenal Volcano were wonderful. Those were the highlights of my stay as well as the friendliness of staff. I would have given a much lower rating on this property had I been completely unsatisfied.
Cindy
2024 年 4 月入住 2 晚
10/10 超赞
Gabriel
与家人出行
2024 年 4 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfecto!
Todo excelente, aocgedor y comida deliciosa.
Gabriel
2024 年 4 月入住 3 晚
6/10 一般
真实旅客
2024 年 3 月 21 日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
The staff was very friendly and the food was good. The hot springs and pool area were nice. The hotel rooms were very dated and our door frame was broke.
真实旅客
2024 年 3 月入住 3 晚
10/10 超赞
Philip
2024 年 2 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Smaller budget friendly resort with hot springs
Very nice staff. Small grounds with great views of Volcano. Boutique size place, maybe only 10 rooms and nice but small pool deck and 4 hot springs. Great breakfast, very convenient in and out location with a car. Not a fancy big resort place but was absolutely fine and budget friendly, would recommend no problem. Other "grand" volcano hot spring resorts were actually sold out so I picked this one and was very happy, and was lower cost overall with a great breakfast and very friendly staff. No restaurant for evening meals FYI. Not that kind of resort place. I liked the larger hot spring by the bar with music playing and in the sun with a view of the volcano, I spent an afternoon hanging out there in the spring and talking to people, looking at the volcano and getting drinks from the bar.
Philip
2024 年 2 月入住 3 晚
6/10 一般
Michelle
2024 年 2 月 8 日
满意:住宿条件和设施,员工和服务
不满意:清洁度
I appreciated the owner's willingness to give a refund, they are very kind. The property is pretty dingy for this pricepoint. I had to sweep and clean when we arrived. There wasn't hardly any items needed to be able to cook in the kitchen.