2/10 糟糕
Michael
与配偶出行, 团体旅客, 商务旅客
2024年06月7日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely disappointed in this hotel and the management. I called the number on the front door, lady answered, said "ill call you back in 5-10 minutes i have to figure out what room you are in and where the keys are" we waiting for 20 minutes only for some guy (maybe the manager) to come out to my window and knock on it and ask "what are you doing?" He was rude and asked over and over again if we already paid after i already showed my confirmation code along with the itinerary number and the receipt for paying in advance. The guy then had to go hunt down and wake up the front desk clerk to which they opened my two rooms and said "we cant give you keys becuse this is our only set and we have to get more made, if you get locked out of your room just come knock on my door (front desk clerk) and ill let you back in your room. Not to mention the rooms were nasty and outdated and looked NOTHING like the pictures that are posted on expedia.
We are expecting expedia and travle inn la junta to make this right due to the poor service and inhabitable rooms.
Michael
2024 年 6 月入住 1 晚