8/10 还可以
Kim Johnston H.
2026 年 3 月 7 日
满意：清洁度
The property, the home and the location were wonderful. Modern, clean, and comfortable. It was quiet, the pool and gym were great. Our stay was very nice. We were, however, very frustrated and disappointed in the customer service provided by Ryson Vacations. We had trouble accessing the key pad to get into the garage because it was stuck shut. We spent about two hours on the phone with two different Ryson agents when we arrived late afternoon, tired from travel and with groceries in the car. They could not find our reservation, our unit, and could not provide ANY useful help. We also engaged with a Ryson Agent via text and they were not helpful at all either. They could not send someone over to help us. The customer service was TERRIBLE. We finally contacted VRBO directly and they got right into problem solving mode. They also failed at getting an answer from Ryson. VRBO was very responsive and helpful and we eventually got into the unit, but it was a painful and frustrating start to our vacation. The rest of the stay was wonderful.
Kim Johnston H.
2026 年 3 月入住 3 晚