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关于拉古纳冲浪旅馆的点评

2.5 out of 5
拉古纳冲浪旅馆
825 S. Coast Hwy, Laguna Beach, CA

点评

8.4

很好

10 分 - 超赞。354 条好评,共有 697 条点评" "
8 分 - 还可以。190 条好评,共有 697 条点评" "
6 分 - 一般。78 条好评,共有 697 条点评" "
4 分 - 很差。36 条好评,共有 697 条点评" "
2 分 - 糟糕。39 条好评,共有 697 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

Rex,中国

与家人及幼儿出行
满意:员工和服务、服务设施、住宿条件和设施
优点: 1,别有洞天。以为只有两层楼,实际上有五层。 2,前台服务员态度很好。 3,房间设施齐全。 4,建筑就在海滩上,可以听着海浪入睡。 5,泳池还不错。 6,附近有不少餐厅可以选择。 7,提供儿童床。 缺点: 1,院内停车位较少,而且空间小。有停车场,但位置尴尬。 2,房间设施齐全但陈旧。
2020 年 3 月入住 2 晚
Juanita 于 2020年03月15日 的回复
Thank you for staying with us! We're happy you enjoyed your stay, and we appreciate your feedback.

10/10 超赞

Jeffrey

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
TJ, Juanita, Gabe and Kyle were very good to us, made us feel very comfortable like being home! Very kind and personable and were very happy to help whenever needed.
2024 年 5 月入住 4 晚

6/10 一般

Guadalupe

满意:员工和服务
2024 年 4 月入住 1 晚

10/10 超赞

Tommy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff and hotel were awesome.i just wish i had an option to hold onto my own car keys,as i always am going back and forth from mycar
2024 年 5 月入住 2 晚
Laiah 于 2024年05月16日 的回复
Thank you for taking the time to share those kind words! We are thrilled to know you enjoyed your experience, and appreciate your feedback regarding the valet parking. We understand street parking can be a battle, and offer valet parking to ensure every guest can be free of parking worries during their experience. We look forward to hosting you in the future, and finding ways to ensure a seamless parking experience next time!

10/10 超赞

andres

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly, and access to the beach was very convenient.
2024 年 5 月入住 2 晚
Laiah 于 2024年05月16日 的回复
We are glad to know you enjoyed our convenient beach access and that our staff aided in providing a memorable experience. We look forward to hosting you for more visits in Laguna!

10/10 超赞

Indya

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Laiah 于 2024年05月16日 的回复
Thank you for sharing! We are thrilled to know you had a good time at Laguna Surf Lodge, and we look forward to welcoming you back with holistic hospitality in the future.

10/10 超赞

Kasey

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the property was very friendly and the location on is great! I would definitely stay here again.
2024 年 5 月入住 2 晚
Laiah 于 2024年05月16日 的回复
Thank you for taking the time to rate and share! We are thrilled to know you enjoyed your time and our staff aided in this experience. We looking forward to welcoming you, family, and friends for many more visits in the future.

10/10 超赞

tara

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very welcoming, friendly and accommodating. The ocean view end room was spectacular, just renovated, Cal king bed and pull out sofa and still lots of space, very zen feeling, beautiful decor, peaceful, quiet and loved the two swinging hammocks for the teenagers to hang out on. Beach access is awesome with beautiful path with zen sitting area to look out onto the ocean. It was the perfect weekend getaway! Thank you for such an amazing experience!
2024 年 5 月入住 2 晚
Laiah 于 2024年05月16日 的回复
Thank you for your glowing review! We're thrilled to hear that you had such a wonderful experience during your weekend getaway at our hotel. It's fantastic to know that you found our staff welcoming, friendly, and accommodating, and that you enjoyed the spectacular ocean view from your room. We're delighted that you appreciated the recent renovations, the spacious and zen atmosphere, and the beautiful decor. It's great to hear that the beach access and zen sitting area added to your experience, and that the swinging hammocks were enjoyed by your teenagers. We're grateful for your kind words and thrilled that we could provide you with such an amazing experience. We look forward to welcoming you back for another memorable stay in the future!

4/10 很差

Lorna

满意:员工和服务
2024 年 5 月入住 3 晚
Laiah 于 2024年05月9日 的回复
We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to address or any feedback you'd like to share, please feel free to let us know. We're always looking for ways to improve and enhance our guests' experiences.

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、服务设施
Staff was so friendly easy going and welcoming. Really accommodating and went the extra mile in all they did, offering aloe for a sun burn and carrying extra items to help. Really enjoyed the property even while under some reconstruction and noise. The staff really made me want to come back again!
2024 年 5 月入住 1 晚
Laiah 于 2024年05月9日 的回复
Thank you so much for your kind words! We're delighted to hear that our staff made such a positive impression on your stay. It's our goal to ensure every guest feels welcomed and well taken care of, even during renovations. We appreciate your understanding and look forward to welcoming you back again soon for another wonderful experience at our property!

6/10 一般

Lisa

与家人出行
满意:员工和服务,清洁度
Booked a"deluxe king room with balcony" - they didn't mention that we had to share that balcony with others. I would not have paid that much for a room without a private balcony. Also - no coffee maker. That's the least a hotel can do if they don't have a restaurant.
2024 年 4 月入住 2 晚
Laiah 于 2024年05月9日 的回复
We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will make sure to address these concerns to improve our guests' experiences in the future. Please know that we take your comments seriously and will strive to ensure that all guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay.

10/10 超赞

Marilou,Henderson

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Syed Araib

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Place to stay! newly made! right infront of the beach
2024 年 4 月入住 4 晚
Laiah 于 2024年04月25日 的回复
We're thrilled to hear that you enjoyed your stay with us and appreciated our newly renovated accommodations! Being right in front of the beach certainly adds to the experience. If you have any suggestions or feedback for us, please feel free to share. We hope to welcome you back for another fantastic stay in the future!

10/10 超赞

Rebecca

满意:清洁度、员工和服务、住宿条件和设施
Such a beautiful place!
2024 年 4 月入住 1 晚
Laiah 于 2024年04月25日 的回复
Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Laiah 于 2024年04月25日 的回复
Hi Mary! Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 超赞

Christopher

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Laiah 于 2024年04月20日 的回复
Thank you for sharing! It was a pleasure to host you as a guest with us and we look forward to welcoming you back!

10/10 超赞

Rebecca

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff and gorgeous place to stay. Extremely convenient location walkable to nearby restaurants and shops.
2024 年 4 月入住 4 晚
Laiah 于 2024年04月18日 的回复
We're thrilled to hear that you had a wonderful experience during your stay with us! Providing exceptional service and creating a beautiful environment for our guests are top priorities for us, so it's rewarding to know that you enjoyed both. Our convenient location near restaurants and shops adds to the overall experience, and we're glad you found it convenient. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please let us know.

10/10 超赞

Nelson

与配偶出行
Great service. Nice access to beach. Staff was great
2024 年 4 月入住 1 晚
Laiah 于 2024年04月18日 的回复
Thank you for your kind words! We're delighted to hear that you enjoyed our service and the easy access to the beach. Our staff works hard to ensure our guests have a wonderful experience, so it's rewarding to know that their efforts were appreciated. If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 还可以

Jeff

与配偶出行
满意:员工和服务
不满意:住宿条件和设施
Our room had a beautiful view of the surf, sand, and plenty of dolphins. It’s a great location! However, the property is in the midst of a lengthy renovation, so much of it is a tad dilapidated. Once the renovation is complete, the hotel should be wonderful in every way. We loved the friendliness of the staff, all of whom seemed genuinely enthused about the environmental causes the company supports. Everyone was very courteous and helpful.
2024 年 4 月入住 2 晚
Laiah 于 2024年04月18日 的回复
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the beautiful view from your room and found our location to be great. We apologize for any inconvenience caused by the ongoing renovations, but we're excited for the improvements they will bring once completed. It's wonderful to know that you appreciated the friendliness and enthusiasm of our staff, as well as our commitment to environmental causes. We hope to welcome you back to our fully renovated hotel in the future!

4/10 很差

MANMEET

2024 年 4 月入住 1 晚
Laiah 于 2024年04月25日 的回复
Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 超赞

Naomi

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, beautiful view of the ocean, and the friendliest staff I've ever encountered anywhere!
2024 年 3 月入住 3 晚
Laiah 于 2024年04月18日 的回复
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and that our property, ocean view, and staff exceeded your expectations. It's always our goal to provide a memorable and pleasant experience for our guests, and we're thrilled that we succeeded in doing so during your visit. We look forward to welcoming you back for another fantastic stay in the future!

10/10 超赞

Tomas

满意:清洁度、员工和服务、住宿条件和设施
Great location. Excellent staff
2024 年 3 月入住 2 晚
Laiah 于 2024年04月18日 的回复
Thank you for taking the time to share! We are pleased to know our staff aided to making your stay memorable and we look forward to welcoming you back.

10/10 超赞

Hiroyuki N,Pittsburgh

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice ocean view, good access to beach, friendly staff. There are many balconies with fireplaces you can choose. Laguna Beach trolley (free) stop is at the front of the Lodge. We go down to beach from the Lodge, walk to the main beach (downtown) and take the trolley to back. Many breakfast places nearby.
2024 年 3 月入住 4 晚
Laiah 于 2024年04月14日 的回复
It sounds like you had a wonderful time at Laguna Surf Lodge! We're thrilled to hear that you enjoyed the ocean view, beach access, and our friendly staff. It's great that you found the trolley stop convenient for exploring Laguna Beach, and we're happy to provide easy access to nearby breakfast spots. Thank you for sharing your experience, and we hope to welcome you back soon for another enjoyable stay!

10/10 超赞

Angela

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
This property is in the process of being renovated. We stayed in one of the newer rooms and it was amazing. Beautiful, modern, clean and comfortable. Beach access right from property. All valet parking but was very convenient. Staff was friendly, knowledgeable and helpful. Would absolutely stay her again.
2024 年 3 月入住 4 晚
Laiah 于 2024年04月14日 的回复
It's fantastic to hear that you enjoyed your stay with us! We're delighted that you appreciated our newly renovated room and found it beautiful, modern, clean, and comfortable. Our beach access and convenient valet parking aim to make your experience even more enjoyable. Thank you for acknowledging our friendly and helpful staff. We look forward to welcoming you back for another amazing stay in the future!

6/10 一般

Maja

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Laiah 于 2024年04月14日 的回复
Thank you for taking the time to share your rating with us. Our goal is to provide good, clean accommodations at a fair price while creating positive experiences. We would love to know more about your stay and welcome any feedback for future improvement. It was a pleasure to host you as a guest with us and we look forward to an opportunity to exceed your expectations!

10/10 超赞

pedro

满意:清洁度、员工和服务、住宿条件和设施
Amazing place will come again
2024 年 3 月入住 1 晚
Laiah 于 2024年04月14日 的回复
Thank you for taking the time to share! It was a pleasure hosting you and we are delighted to know you enjoyed your time with us. We look forward to welcoming you back with holistic hospitality. Until next time!

6/10 一般

Angela

满意:员工和服务,清洁度
不满意:住宿条件和设施
Love the location None of the rooms had locks or the bathroom & we stayed with our kids . We also didn’t know it was going to be so tiny. I love the location and it would be good for a couple to stay in but terrible space for a family
2024 年 3 月入住 2 晚
Laiah 于 2024年03月7日 的回复
Thank you for your recent stay and for taking the time to share your feedback with us. We're glad to hear that you loved our location!We're sorry to learn about the inconvenience you experienced with the locks in the rooms and bathrooms, as well as the size of the accommodations not meeting your expectations for a family stay. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our offerings.We appreciate your understanding and hope to have the opportunity to welcome you back for a more suitable experience in the future.

10/10 超赞

Kevin

We stayed in a newly renovated and totally updated room. Very cool design and really comfortable with nice art work. The room also had several electronics that enhanced our stay. First rate and friendly staff
2024 年 3 月入住 2 晚
Laiah 于 2024年03月7日 的回复
Thank you for choosing to stay with us and for sharing your experience! We're thrilled to hear that you enjoyed your time in our newly renovated room and that you found the design and amenities to your liking. Our team works hard to ensure every guest feels comfortable and well taken care of, so it's fantastic to hear that you found our staff to be friendly and accommodating.We hope to welcome you back for another enjoyable stay soon!

10/10 超赞

Dennis

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Access to the beach and swimming pool with a nice hot tub.
2024 年 2 月入住 1 晚
Laiah 于 2024年02月22日 的回复
Thank you for sharing! We are delighted to know you had an exceptional experience appreciating the amenities we have to offer. We look forward to hosting you again in the future!

4/10 很差

Stephanie

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would strongly avoid!
Would not stay here again. The staff seems very disorganized! clearly since they gave our reserved room to someone else and putting us in an “upgraded room” with no tv and no view. They also scratched one of the other hotel guests car badly in their “valet service”. It’s under heavy loud construction Monday through Friday and just piss poor service and not worth the headache. I would suggest strongly avoiding. Even if the reasonable price tag is enticing, you get what you pay for. In this place, a lot less than.
2024 年 2 月入住 2 晚
Laiah 于 2024年02月22日 的回复
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Please know that we take your feedback seriously and will address these concerns with our team to ensure that such incidents do not occur in the future. We understand the importance of providing a seamless and enjoyable experience for our guests, and we regret that we fell short of your expectations in this regard.We truly value your feedback as it helps us identify areas for improvement, and we hope that you will consider giving us another opportunity to provide you with the exceptional service and experience that you deserve.

6/10 一般

Jay

与配偶出行
满意:员工和服务
不满意:住宿条件和设施
The property was located right on the beach with beautiful views and convenient to all the local restaurants and shopping.
2024 年 2 月入住 3 晚
Laiah 于 2024年02月22日 的回复
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our prime beachfront location and the stunning views it offers, as well as our proximity to local restaurants and shopping areas.However, we noticed that your rating indicates there may have been some aspects of your stay that didn't fully meet your expectations. We apologize if there were any areas where we fell short, encourage you to reach out if there is anything we could have done to make your stay better.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 还可以

Robert

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were great
2024 年 1 月入住 1 晚
Laiah 于 2024年02月1日 的回复
Hi Robert! Thanks for taking the time to share. We aim to provide exceptional service and create lasting memories. We are delighted to know our team made their mark and look forward to hosting you again soon. Until next time!

8/10 还可以

James

团体旅客
满意:员工和服务
Wonderful place to stay. Was under construction on parts but nothing too bad. Rain became a bit of an issue with a roof leak but didn’t change anything. Place will be amazing after the renovations.
Laiah 于 2024年01月23日 的回复
Dear George,We're truly sorry to hear that your experience fell short of expectations during your stay. Your feedback is invaluable to us, and we apologize for any inconvenience you faced. It's disheartening to learn that the lack of a TV and the interaction with our security guard impacted your stay negatively. We strive to provide a relaxing environment, and we regret if we fell short in your case. Your comments will be shared with our team to address any areas of improvement. If you have any additional details or specific concerns you'd like us to address, please feel free to share. We appreciate your feedback, and we hope you reconsider giving us another chance in the future.Kindly,Laiah IrizarryAssistant General Manager

8/10 还可以

Linda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gorgeous Location
Location, location, location! The ocean front location is absolutely gorgeous! Several Rooms are dated but the hotel is under renovation and the new rooms are coming out gorgeous. I’ve been here 4 times and continue to return because of the gorgeous location.
2023 年 12 月入住 3 晚
Laiah 于 2023年12月20日 的回复
We appreciate your loyalty and the time you took to share your experience with us. It's wonderful to hear that you value our oceanfront location, and we're thrilled to have you as a returning guest. We understand that our ongoing renovations may have impacted your stay, and we're excited about the improvements being made. Your feedback is valuable, and we hope to provide you with an even more enjoyable experience on your next visit as we continue to enhance our facilities.

10/10 超赞

David

2023 年 12 月入住 2 晚
Laiah 于 2024年01月23日 的回复
Hi David! Thank you for taking the time to share. We are pleased to know you had a great experience and look forward to hosting you again in the future.

8/10 还可以

真实旅客

满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Surprised
Just caught off guard with the oldest room. But I get it they need to make there cash. A deal could have been given but oh well will try another hotel another time. Patio was kinda sketch
View from balcony
2023 年 12 月入住 2 晚
Laiah 于 2023年12月20日 的回复
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that room preferences are important, and we regret that the assigned room did not meet your expectations. Please know that we value your input, and your comments will be shared with our team for further improvement. If you decide to give us another chance in the future, we'll do our best to make your stay more enjoyable.

10/10 超赞

Alayna

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at Laguna Riviera were so welcoming, helpful, and kind! We enjoyed the beautiful bedroom view of the coast, the relaxing sound of the ocean, the complimentary coffee bar, and most of all, the hot tub area! We are so pleased with our experience here and would definitely recommend this resort to our friends. We will be back next time we are in the area!
2023 年 12 月入住 1 晚
Laiah 于 2023年12月16日 的回复
Thank you for your glowing review! We're delighted to hear that our staff's warmth, the scenic views, and our amenities, especially the hot tub area, contributed to a memorable experience for you. We appreciate your recommendation and can't wait to welcome you back on your next visit to the area.

10/10 超赞

Lisa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
HIGHLY recommend!!!
We were so unbelievably pleasantly surprised & can’t wait to return;)))
2023 年 12 月入住 1 晚
Laiah 于 2023年12月16日 的回复
We're thrilled to learn that your stay exceeded your expectations, and we appreciate your enthusiasm to return. Creating memorable experiences for our guests is our top priority, and we look forward to welcoming you back for another delightful stay.

10/10 超赞

Fred

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything right on beach, staff, everything.
2023 年 11 月入住 3 晚
Laiah 于 2023年12月16日 的回复
We're delighted to hear that you loved everything about your stay, from our beachfront location to the exceptional service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful experience.

2/10 糟糕

Emil

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
What is advertised vs what is realized, very different. Staff was very nice but not nice enough to make up for years of poor maintenance and lack of updating.
2023 年 11 月入住 3 晚
Laiah 于 2023年12月16日 的回复
We appreciate your honest feedback and apologize for any discrepancy between your expectations and the actual experience. It's disappointing to hear that our maintenance and updating efforts fell short. Please know that your comments are invaluable to us, and we will use them to address areas of improvement. We're grateful for your kind words about our staff and hope for the opportunity to provide you with a more satisfying stay in the future.

10/10 超赞

Kerri

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Laiah 于 2023年11月23日 的回复
We're delighted to hear that you had a positive experience with us. If you have any specific feedback or suggestions on how we can make your next visit even more enjoyable, please feel free to share.We look forward to welcoming you back for another fantastic stay by the beach.

10/10 超赞

CARLOS

满意:清洁度、员工和服务、住宿条件和设施
La atencion
2023 年 11 月入住 2 晚
Laiah 于 2023年11月23日 的回复
Thank you for taking the time to share! It was a pleasure to host you and we look forward to providing more exceptional stays in the future.

10/10 超赞

James

与配偶出行
满意:员工和服务,清洁度
Beautiful property location. Some parts are a bit dated but looked like some renovations were being done. Staff was very helpful and delightful. Recommend
2023 年 11 月入住 2 晚
Laiah 于 2023年11月23日 的回复
Thank you for your wonderful review and recommendation! We're thrilled to hear that you enjoyed our beautiful property location and found our staff helpful and delightful. We appreciate your understanding about ongoing renovations, as we strive to enhance our facilities for an even better experience.We look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know.

2/10 糟糕

Tina

商务旅客
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
DO NOT STAY HERE! IT IS GROSS!
To start, this room was $450/nt (including tax and other fees). Check in was bumpy. Nice reception, but there was a photo shoot in front of my room and all the patio furniture was piled against my door. When I asked for a less trafficked room, it was met with frustration on the reception's part. The manager jumped in and was helpful. But the second room was filthy. Seriously disgusting. Look at their website pictures, then see actual photos. I chose not to stay there and opted for another hotel via Hotels.com. I contacted Hotels.com for a FULL refund on my initial booking. They couldn't honor it, and said they were subject to the property's terms and conditions. They were able to credit the second night's stay. But, what a disappointment that I had to pay for two different hotels for my first night's stay. I am going to find another booking provider as Hotels.com and their properties constantly point the finger at each other, as if neither has any liability.
Dirty.
??? at $450/nt
What is this?
Dirty.
2023 年 11 月入住 2 晚
Laiah 于 2023年11月16日 的回复
Thank you fo taking the time to share. We are sincerely disheartened to hear about the challenges you encountered during your recent attempt to stay at our hotel. It deeply concerns us to learn about the issues you faced, and we genuinely regret any inconvenience caused. We appreciate your feedback regarding the check-in experience and the condition of the room. Please rest assured that we take your comments seriously, and we will address these matters with our team to ensure improvements moving forward. We understand the frustration with the situation and the inconvenience of having to secure alternative accommodation. We strive to provide a seamless and enjoyable experience for our guests, and we will review our procedures to prevent similar incidents in the future. If there is anything else we can do to address your concerns or if you have further feedback, please do not hesitate to reach out. We value your input, and we are committed to making amends for any shortcomings in our service. We hope you will reconsider and give us another opportunity to provide you with the exceptional experience that we strive to offer all our guests.

8/10 还可以

Willie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was an enjoyable stay. The service they gave us that night was excellent and helpful.
2023 年 11 月入住 1 晚
Laiah 于 2023年11月16日 的回复
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that the service provided was excellent and helpful. Our team is committed to ensuring our guests have a memorable and enjoyable experience, and it is rewarding to know that we succeeded in making your stay pleasant. If there are any specific aspects of your stay that stood out or if you have any additional feedback, please feel free to share. We appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Laiah 于 2023年11月16日 的回复
Thank you for taking the time to share! We are delighted to know you enjoyed your time with us and look forward to hosting you at on of our many SCP locations in the future.

8/10 还可以

Harris,New York

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

6/10 一般

Stephen B.

与配偶出行
不满意:服务设施
Extraordinary location on the beach, so that all exterior areas are lovely. However, our room was sort of funky. I booked a room with a balcony and the photo of the room showed a large room with a balcony overlooking the ocean. In fact, what we got was a very small room, cheaply and sparsely furnished, with the roof of the room below us obscuring about half of our ocean view, and no balcony. Parking is 38 bucks and there is a 20 dollar "property fee" whatever that is. Buuut, the place does have a sort of 1970s Laguna Beach vibe. . .and the location. . . . Would I stay here again? Well, there's a lot to be said for the sound of the surf rocking you to sleep. If they'd give me a room with an actual balcony and full ocean view, sure.
2023 年 10 月入住 1 晚
Laiah 于 2023年11月10日 的回复
Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed the extraordinary location and the 1970s Laguna Beach vibe. However, we sincerely apologize for any issues encountered during the online booking process. We aim to be as transparent as possible and are regretful that this standard was not reflected during your experience. We genuinely value your input and hope to have the opportunity to welcome you back in the future, ensuring a more seamless and enjoyable stay.

10/10 超赞

Rickard

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

2/10 糟糕

Jason

与家人及幼儿出行
不满意:住宿条件和设施
They were undergoing major renovations and did not indicate at all before we booked. Alarms going off before 9 AM which we were told would happen all day. Pool out. Nobody assisting with umbrellas at beach so we were not even sure we shupikx grab one. With all that they just gave us back half our resort fee-$25.
2023 年 10 月入住 2 晚