Gloria Palace Hotels Lanzarote hotels

"The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email "

"Excellent location, luxurious hotel, quiet and relaxing. Great staff. Reasonable drinks prices in the bar. Spacious rooms. Would highly recommend and will definitely stay here again"

"Fantastic hotel. Look forward to going back for longer"

"Brilliant "

"My wife and I went here for our 10th year wedding anniversary, a well deserved treat for my wife. Our first beach side holiday. Was definitely impressed by pretty much everything they had from staff friendliness to the amenities, facilities they had as well as the view. Amazing. We got the preferred club package all inclusive, so had black card to allow us unlimited food and drink to all restaurants and cafes there. Only two negatives that we noticed was 1. that the 1st time you get food at a particular restaurant they give you a fantastic service , i.e. fast, and good food presentation, but the 2nd time you go there - then not so great. This seems to be a trend for all restaurants they have. 2. evening entertainment is fantastic but only available for 1 hr. could be longer. "

"Room was spacious and spotless. Staff came in to change bins and make beds every day. Huge complex with things to do for everyone. As a solo traveller I still enjoyed all the amenities. Breakfast buffet was a large area with lots of great choice. Very impressed overall and will definitely return"

"Great stay- friendly staff, very clean and tasty food. "

" Every thing about this hotel is of a very good standard ,it’s very peaceful,excellent location ,great pools ,food and staff are excellent,the rooms are spotless,beds and linen are high quality ,shower is superb ,and also the high pressure toilets ! This was our second stay in this hotel and we cannot recommend it enough ,it’s registered as a 5 star ,which it’s not quite,however for all it has going for it I’d recommend it for all but the most fussy of clients ! Overall great friendly hotel with excellent staff that actually care about their clients and their well being ,you can’t go wrong with this one ,absolutely spotless,thanks dream we shall return ! Great hotel overall ,great staff that actually care about "

"Lovely breakfast and kind lady got decaffeinated coffee for me each morning. All staff friendly and hrlpful. Room was pleasant but last time i was allocated a balcony which I enjoyed. Would recommend for location as well as comfort."