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关于拉斯克鲁塞斯万豪唐普雷斯套房酒店的点评

2.5 out of 5
拉斯克鲁塞斯万豪唐普雷斯套房酒店
2143 Telshor Ct, Las Cruces, NM

点评

8.6

超赞

10 分 - 超赞。61 条好评，共有 119 条点评" "
8 分 - 还可以。41 条好评，共有 119 条点评" "
6 分 - 一般。8 条好评，共有 119 条点评" "
4 分 - 很差。5 条好评，共有 119 条点评" "
2 分 - 糟糕。4 条好评，共有 119 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

7.8/10

服务设施

8.8/10

住宿条件和设施

7.0/10

环保

点评

2/10 糟糕

veanka

商务旅客
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
My room was not cleaned for a fact! The pillows were still smashed from the last person who stayed like really? And then a dog ball on floor all the trash cans had trash in the.. also going into bathroom they left open bars of soap? And the trash wrapper was in the trash can the gowels werent even folded like a hotels have then hung and nice so you know its clean. I told the front desk they didnt really seem to care much but gave me new towels since i requested that i wasnt gonna use the ones in room. Like either thisnroom got missed or the cleaning staff needs to be introuble.! And to add to the mix the carpet was full or stickers do they not vaccum? Smh just my luck!
2023 年 9 月入住 1 晚
AGM 于 2023年09月11日 的回复
On behalf of our management team we apologize you were put into a dirty room. There was clearly some miscommunication that took place between our housekeeping team and our front desk about which rooms were ready. I apologize that our front desk agent was not more sympathetic to your issue and I apologize that she did not transfer you into a clean room. Clearly she requires some additional training. I appreciate you letting us know about your experience and once again send a heartfelt apology

10/10 超赞

Larry

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Pleasant stay.
2023 年 8 月入住 5 晚
AGM 于 2023年09月11日 的回复
We are so glad you enjoyed your stay!

2/10 糟糕

Rudy

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
TPS LC AGM 于 2023年08月14日 的回复
I apologize that you felt the room you booked was too small and that we did not have a free upgrade available.

10/10 超赞

Leslie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
TPS LC AGM 于 2023年08月14日 的回复
Thank you for taking the time to review our hotel!

4/10 很差

Aspen

满意：员工和服务，清洁度
The amenities were adequate to the facility. However, the beds were absolutely terrible to sleep on. If you have had surgery recently, joint pain, etc. do not stay here pay the extra cost and be comfortable in a nearby hotel. Linens were adequate.
2023 年 5 月入住 6 晚

10/10 超赞

Jason

与家人及幼儿出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Hands down the best hotel we have ever stayed at
2023 年 5 月入住 1 晚

10/10 超赞

Michael

2023 年 5 月入住 2 晚

10/10 超赞

Justin

2023 年 3 月入住 1 晚

10/10 超赞

Klaus

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fint hotel - store og pæne værrelser
Fint hotel - store værelser med lille køkken, mikrobølgeovn og køleskab - dejligt når man er der lidt længere tid… Helt fint område - let at parkere - 2 restauranter i gå-afstand - god mulighed for at gå/løbetur direkte fra hotellet.
2023 年 1 月入住 9 晚

8/10 还可以

Carole，Mountainair

商务旅客
满意：清洁度、员工和服务、服务设施
Property needs updating. Everything seems "tired". There are no USB outlets for charging so bring your own.
2022 年 11 月入住 1 晚

4/10 很差

ruth

与配偶出行
满意：员工和服务
不满意：清洁度
The stay was okay since it was short. However, I did step on a thorn twice in the room. The room could have been cleaner. I wasn't happy, but the stay was short so it was alright.
2022 年 10 月入住 2 晚
Nick 于 2022年10月14日 的回复
Thank you so much for staying with us! I am so sorry about the thorns. Here in the desert those pesky 'goat head' thorns stick to and get dragged all over from the bottom of shoes. I apologize again and hope you will consider us when your travels bring you back this way.

10/10 超赞

Gilbert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚

8/10 还可以

Verna

商务旅客
满意：员工和服务
Food services good and staff down-to-earth.
2022 年 8 月入住 15 晚

10/10 超赞

David，Fruita

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the front desk clerk was amazing when we checked in! And we got a recommendation to one of the best restaurants we have ever been to.
2022 年 8 月入住 1 晚

10/10 超赞

Mittida

满意：员工和服务，清洁度
Old cabinets but clean well. Staff are very nice. Nice little kitchen.
2022 年 3 月入住 1 晚

4/10 很差

Jennifer

不满意：员工和服务
Ok but short staffed so don’t count on breakfast
The hotel room was fine and had mini kitchen which was a plus if you are staying for a lobger peeiod, but when went down for breakfast at 7 am the manager was running around screaming the kitchen staff didn’t show up and he was only one man what was he suppose to do.
2021 年 8 月入住 1 晚

6/10 一般

Joshua

与家人出行
满意：员工和服务，清洁度
2021 年 6 月入住 1 晚

6/10 一般

真实旅客

与家人出行
满意：住宿条件和设施，员工和服务
不满意：清洁度
When we checked in and went to our room, someone had used our bathroom and didn't flush, so it stunk really bad in the room. Not a good welcome at all! We also didn't get our room cleaned or even refreshed while we were there. Not a terrible experience, but definitely could have been better.
2021 年 5 月入住 2 晚

8/10 还可以

Aidee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 1 晚

6/10 一般

Joseph

满意：客房舒适度，员工和服务
It was fine. A little run down.
2021 年 2 月入住 1 晚

8/10 还可以

Madison，San Diego

满意：员工和服务、服务设施、住宿条件和设施
There were a lot of issues when we first checked in, all of which were resolved quickly, but it was slightly annoying. The WiFi wouldn’t work but they gave me an access code for upgraded WiFi. The first room they assigned us wouldn’t open (the door), but they gave us another room. We asked for a late check out and then housekeeping came and knocked and when I told her we had a late check out she said, “sorry, no one told me.” We also got a call from the front desk asking why we hadn’t checked out yet, who we, again, told we had a late check out. None of these were major issues, but slightly annoying.
2020 年 12 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
무난해요
무난합니다
2020 年 10 月入住 1 晚

10/10 超赞

Ashleen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 10 月入住 2 晚

10/10 超赞

Sandra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 3 晚

6/10 一般

真实旅客

2020 年 8 月入住 1 晚

8/10 还可以

Lane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Arrangements of room, specifically the tv is not convenient. No coffee in the room coffee pot wasn’t even complete which meant you had to get dressed to go get coffee which undermines any relaxation
2020 年 7 月入住 1 晚

10/10 超赞

Alyssa，Tucson

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and comfortable room! Would stay again!
2020 年 6 月入住 1 晚

4/10 很差

Lindapowell，Escondido ca

带宠物出行
满意：员工和服务
不满意：清洁度
The landscaping and outside bbq area, parking lot and flower beds were dirty and trash ridden. The trash cans were overflowing with garbage and smelled horrible. I travel with my service dog and would have to take her outside. I just dreaded it because of the filth.
2020 年 6 月入住 3 晚

8/10 还可以

richard

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Clean room
2020 年 3 月入住 1 晚

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚

10/10 超赞

Jesse

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚

10/10 超赞

Klaus

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Glimrende hotel
Glimrende hotel - store værelser - og alt fungerer godt !!
2019 年 10 月入住 10 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best in Las Cruces
Was centrally locates and had a fast and efficient check-in.
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行
满意：员工和服务，清洁度
No hot water at 10 PM. Good by 6:30 AM. Shannon was extremely helpful and fun to talk to.
2019 年 4 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 1 晚

10/10 超赞

Cindy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Recently remodeled and excellent staff
Guest service on my check in of March 31 was excellent not only at her normal customer service duties but also repairing my TV so it could access service. Excellent asset!
2019 年 3 月入住 1 晚

6/10 一般

James

满意：住宿条件和设施，清洁度
Noisy neighbor one floor above.
Second floor stay was below a family with five children who we could hear thumping the floor throughout the night. Best to put big families on fist floor!
2019 年 3 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 3 月入住 2 晚

8/10 还可以

Idalia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All was very well. The rooms were beautiful and and clean
2019 年 3 月入住 1 晚

10/10 超赞

Corey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
Nice hotel, had a mix up with reservations at different hotel ended up staying here am glad because this was a great hotel.
2019 年 3 月入住 1 晚

10/10 超赞

Carlos

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay thank you.
Very nice and cleaned great stay thank you.
2019 年 2 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the staff was very welcoming and friendly! very clean, easy access to freeways
2019 年 2 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were great. We travel with bikes on the back of our car. They let us bring them into the first floor for storage. The staff gave us recommendations for nearby restaurants. The rooms are generous sized, table, four chairs, two recliners, good mattresses and pillows, kitchen (microwave, stove, refrigerator, dishwasher). Would be great for longer stays.
2019 年 1 月入住 1 晚

8/10 还可以

真实旅客

满意：员工和服务，清洁度
First, considering the limitations of the Las Cruces market, this is a good option for that area. Major complaint is that bathroom design is ludicrous: if ti was really designed by an architect and not a third grader, then that architect needs to actually try to function in the odd space he/she created. Minor irritation was that I could not use my Kindle device at the property without first contacting Kindle. |Another irritant was that property could not produce a bill for my stay, just informed me this would be forthcoming from Expedia. Haven't seen it yet.
2018 年 12 月入住 3 晚

8/10 还可以

Michele

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best for families.
For some reason, we didn’t receive housekeeping during our stay. And the pool closed at 10pm. Most nights we didn’t return until 10pm or later. And a nice swim would’ve been nice. The most interesting accommodations they offered was the numerous items they let you borrow. For instance, I didn’t need to bring my slow cooker. And we borrowed an umbrella because we were short one. The breakfast was great! I will definitely stay again.
2018 年 9 月入住 2 晚

8/10 还可以

真实旅客

满意：员工和服务
The guest bathroom on the 1st floor was very dirty.
2018 年 9 月入住 2 晚

8/10 还可以

Jim，Denver, Colorado

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very quiet & relaxing. Location was very convenient in a newer part of Las Cruces.
2018 年 8 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay
Small hiccup at checkin but was eventually resolved.
2018 年 7 月入住 3 晚

8/10 还可以

David or Therese

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 1 晚